All reviews

Rating Breakdown

  • 5
    95% (2,784 ratings)
  • 4
    3% (84 ratings)
  • 3
    0% (9 ratings)
  • 2
    0% (11 ratings)
  • 1
    1% (36 ratings)

Reviews with Text

  • 94% (2,736)
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4 / 5 Share

Sept. 28, 2019

This app has good support from the developers. They respond to requests promptly, and provide ample support for the app. It functions well, although there could be better controls to customize the look without using custom css.

Using app

Over 1 year

Total reviews

2

Average rating

4.5

4 / 5 Share

July 9, 2019

The app was a little clunky to get started, but the support team were great at getting us sorted and also fixing my user error issues straight away. The app did exactly what we needed, with bonus add-ons.

Using app

About 1 month

Total reviews

1

Average rating

4.0

4 / 5 Share

July 9, 2019

While it didn't work out great for us to continue using long term, the app is useful and the support is great! After having issues and having support fix majority of it, we ended up with additional compatibility issues with our theme and 2-3 other app we were using so we had to get rid of this one but for most shops it should be fine!

Using app

About 1 month

Total reviews

3

Average rating

4.7

4 / 5 Share

March 12, 2019

Great app! Super easy to use. The secomapp team handled the liquid installation for us, and they had it done within about 12 hours.

Using app

12 days

Total reviews

3

Average rating

4.7

4 / 5 Share

Dec. 30, 2018

I used this application for gift item in my shop I get good support from them I hope i can get more promotion feature in the future

Using app

11 days

Total reviews

1

Average rating

4.0

4 / 5 Share

Dec. 24, 2018

This is a great app that gets the job done! We especially love their customer service, very quick and attentive.

Store

NuFACE

Using app

Over 2 years

Total reviews

6

Average rating

4.8

4 / 5 Share

Nov. 27, 2018

Easy to use and support from Brian is really fast and helpful! Would love to have more features but it's unachievable mostly due to Shopify's restrictions. I hope it'll be a little cheaper though!

Using app

25 days

Total reviews

2

Average rating

4.5

4 / 5 Share

Oct. 12, 2018

Brian and the Secomapp team are great and easy to work with. The application has been able to accomplish all my needs from free items to buy x get y for free. Highly recommended.

Using app

3 months

Total reviews

2

Average rating

4.5

4 / 5 Share

Oct. 4, 2018

Was a little confusing when first installed, but awesome and really quick responses from the team! They will be on it before you know it

Using app

3 months

Total reviews

4

Average rating

4.5

4 / 5 Share

Sept. 23, 2018

This app could have been useful in our campaign however we had a few issues with the "spend $___ get something free" linking up to our oberlo product and then to our aliexpress product order, thus resulting in the customer not getting a shipping confirmation. Could be an amazing app if there is more specific setup instructions to avoid issues like this. I just want to say that the staff are super attentive and quick to respond to any issues/needs and do there best to assist. Thanks!

Using app

8 days

Total reviews

1

Average rating

4.0

4 / 5 Share

Sept. 21, 2018

Still testing the app (will be happy to review again in a couple of months), but works well so far, many options for promotions, gives you flexibility to be creative. Customer service is great, quick response, Peter (thank you!) helped us changing some details that were important to make things work and look the way we needed. So far, happy with the choice!

Using app

15 days

Total reviews

5

Average rating

4.8

4 / 5 Share

Sept. 3, 2018

Awesome app, but expensive. Fast response from the support team.

Using app

1 day

Total reviews

1

Average rating

4.0

4 / 5 Share

Jan. 24, 2018

Great app with a few idiosyncrasies, but an absolutely fantastic support staff.

Using app

Over 1 year

Total reviews

1

Average rating

4.0

4 / 5 Share

Oct. 14, 2017

Works okay, kind of limited features and you need their tech support to help adjust the settings for things that should be built in and easy to adjust. However it might be the best current app of it's kind...

Using app

7 months

Total reviews

5

Average rating

2.6

4 / 5 Share

July 31, 2018

Great support and awesome apps! Tried many other same apps before, it's either slow response from the developer or complicated or not functioning. This app works so far and strongly recommend!

Store

Uniqso2

Using app

11 months

Total reviews

11

Average rating

4.8

4 / 5 Share

March 22, 2024

After the update the app is much easier to use. There are still issues sometimes- we've had issues with products being available after the offer expires and a few other things, but tech support (shoutout to Mina) is usually pretty quick and gets issues resolved.

Using app

Over 7 years

Total reviews

2

Average rating

3.0

Developer Reply

Hey there, just want to inform you that most of your above complaints have been rectified. When you need further assistance, always feel free to reach us at [email protected]

4 / 5 Share

May 4, 2017

Secomapp's Free Gifts app is a fantastic concept with almost perfect execution. I've been using their app for well over a year now and have seen it evolve. The team is always responsive when it comes to customer service. The app is very flexible and allows for a lot of creativity with promotions. My only 2 gripes are when a customer meets the criteria for a free gift, it can sometimes take a few extra seconds for the gifts to load in the shopping cart, which, from a UX standpoint results in the occasional customer complaint. Also, if I'm offering free gifts on two separate products, it gets confusing as to what the customer is getting and why. All in all, I'm happy!

Using app

Almost 2 years

Total reviews

5

Average rating

4.4

4 / 5 Share

April 5, 2017

Really quick install, great customer service! the app gave us great results from our email marketing campaign. Can't wait to try out all the options that come with the app.

Using app

14 days

Total reviews

1

Average rating

4.0

4 / 5 Share

Nov. 17, 2016

Support is great! App works well and works great with multiple Promos at the same time. Only reason for not 4 stars - would love the ability to run promos for buy x get y for specific dollar value.

Using app

2 months

Total reviews

12

Average rating

4.6

4 / 5 Share

Oct. 28, 2016

Responsive team that was helpful with any questions or concerns I had for our store.

Using app

3 months

Total reviews

2

Average rating

4.5