All reviews

Rating Breakdown

  • 5
    92% (1,984 ratings)
  • 4
    4% (94 ratings)
  • 3
    1% (13 ratings)
  • 2
    1% (12 ratings)
  • 1
    2% (52 ratings)
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4 / 5 Share

May 4, 2017

Secomapp's Free Gifts app is a fantastic concept with almost perfect execution. I've been using their app for well over a year now and have seen it evolve. The team is always responsive when it comes to customer service. The app is very flexible and allows for a lot of creativity with promotions. My only 2 gripes are when a customer meets the criteria for a free gift, it can sometimes take a few extra seconds for the gifts to load in the shopping cart, which, from a UX standpoint results in the occasional customer complaint. Also, if I'm offering free gifts on two separate products, it gets confusing as to what the customer is getting and why. All in all, I'm happy!

Using app

Over 2 years

Total reviews

5

Average rating

4.4

4 / 5 Share

April 5, 2017

Really quick install, great customer service! the app gave us great results from our email marketing campaign. Can't wait to try out all the options that come with the app.

Using app

14 days

Total reviews

1

Average rating

4.0

4 / 5 Share

Jan. 18, 2017

Support is fantastic, good app, quite pleased!

Using app

9 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Nov. 17, 2016

Support is great! App works well and works great with multiple Promos at the same time. Only reason for not 4 stars - would love the ability to run promos for buy x get y for specific dollar value.

Using app

Over 2 years

Total reviews

11

Average rating

4.5

4 / 5 Share

Oct. 31, 2016

A good functional app overall, however when the app is being updated or there is slight changes with our website, the app doesn't always comply and needs further investigation. Overall a solid app.

Using app

Almost 4 years

Total reviews

1

Average rating

4.0

4 / 5 Share

Oct. 28, 2016

Responsive team that was helpful with any questions or concerns I had for our store.

Using app

11 months

Total reviews

2

Average rating

4.5

4 / 5 Share

Oct. 27, 2016

Easy to install -- they do it for you! And fast customer service. Excited to see where this App can take us!!

Using app

5 days

Total reviews

8

Average rating

4.6

4 / 5 Share

Oct. 26, 2016

it took a little bit to get this working properly, (as we needed it) but it seem to be going good now. support was delayed by time zones but helped us a lot.

Using app

About 1 year

Total reviews

2

Average rating

4.5

4 / 5 Share

Sept. 5, 2016

had a few hiccups.. but they were very quick at resolving the issues! easy to use! thanks!

Using app

About 1 year

Total reviews

4

Average rating

4.8

4 / 5 Share

Dec. 1, 2017

Nicolas is a star. Prompt response from customer service. Query resolved!

Using app

About 2 years

Total reviews

25

Average rating

5.0

4 / 5 Share

Dec. 16, 2015

Brilliant App. Fits the bill perfectly when wanting to add 'Buy X and get Y free' functionality into the website. Kudos to the customer care staff and developers as well for swift work. Very happy with the choice :)

Using app

Over 4 years

Total reviews

3

Average rating

4.7

4 / 5 Share

Dec. 7, 2015

It started out rough with the communication but they go above and beyond in ensuring the job gets done quickly. It's better than the other app as customer service is key and this app and the co-owner kept consistent communication! Hands Down on customer appreciation and resolving issues.

Store

Blk Blu

Using app

10 days

Total reviews

6

Average rating

3.7

4 / 5 Share

July 13, 2015

We use this app for weekly free gifts on purchases over a certain amount. It works well and we are able to schedule the free gifts ahead of time. There have been a couple instances where the app seemed to glitch and not provide the free gift but customer support usually responds within 24 hours.

Using app

About 4 years

Total reviews

4

Average rating

3.5

4 / 5 Share

June 15, 2015

App works as advertised. Great support. No localization issues which is an exception for most Shopify apps.

Using app

3 months

Total reviews

1

Average rating

4.0