All reviews

Rating Breakdown

  • 5
    92% (2,004 ratings)
  • 4
    4% (94 ratings)
  • 3
    1% (13 ratings)
  • 2
    1% (12 ratings)
  • 1
    2% (52 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 9, 2023

Perfect app with lots of discount options. It works exactly as we need. Excellent support. I can definitely recommend it.

Store

Campiri

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Good day Campiri, You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that we could support and satisfy you! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We are always happy to assist you! Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Jan. 6, 2023

A great little app to cover a variety of different functions. We wanted to automatically add gifts to cart as part of a promotion and this was the perfect solution to achieve that outside of Shopify's limited discount functions. When trying to make changes when we encountered problems, David on the customer support chat not only helped us figure out how to make a new promotion work but also offered insight into other ways we can use the app to achieve what we wanted. Definitely worth it if you anticipate making a lot of promotions.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hello Car Gods, That review has warmed our hearts tremendously! David is speechless right now because he is overjoyed by your compliments! Thanks to you, we now have even more motivation to improve our services in the days ahead:D If you ever need assistance, please contact us by Live Chat or email at [email protected]. Best wishes, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Jan. 5, 2023

This app gives me all the variations our store requires and the instan support have resolved any issues promptly to ensure smooth installation and instant launches. A must for any store!

Store

PCASkin

Using app

10 months

Total reviews

3

Average rating

5.0

Developer Reply

Dear PCASkin, Thank you for taking the time to write such a great response! We will surely continue to endeavor to improve our loyal clients' features and experience. If you require any extra assistance, please contact us by live chat or email at [email protected]. We are always willing to assist. Our number one priority is to offer you the best service possible! Best regards! Hannah Free Gifts - Customer Support Team

5 / 5 Share

Dec. 29, 2022

The app & its customer care are super amazing . would like to thank Anne for the quick help & the resolution . good going also would like to know other features or services

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you very much, T T Bazaar! We were thrilled to get such positive comments! Thanks to your efforts, we are now even more motivated to improve our services in the next days :D Please get in touch with us via Live Chat or email at [email protected] if you need assistance. Enjoy your wonderful day! Hannah Free Gifts - Customer Service Team

5 / 5 Share

June 24, 2024

I've been using it for over an year. It works well and offers variety of options. The team is quick to respond to individual issues you may encounter and they adapt it to your needs. It has a great option to track the total amount a customer spends in the store and offers them a free gift after they reach a preset limit. All in all it does what is says, so worth the money. And special thanks to Anne and Brian for the quick support and customizations that we asked for. And to Limo who stood by me for a loooong time to figure out what I did wrong in our offers.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Good day NovaKoja.com! Sincerely, thank you for such a wonderful review! Our team is all delighted to read your review, which is full of praise. Our staff will work even harder to bring better features and services if you continue to support us. You'll always be a source of joy for us! Feel free to contact us by live chat or email at any time at [email protected]. We look forward to speaking with you! Thank you and best wishes, Hannah Free Gifts - Customer Service Team

5 / 5 Share

Dec. 21, 2022

I just tested the app today, it works very well. A good application and very responsive support I recommend.

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Good day CyclMania! We are all so proud that our app and support can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our customers. If you have any further questions, please feel free to leave us a message via live chat or an email to [email protected]. We are always ready to support you! Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Dec. 20, 2022

This application changed my life, it is spectacular, I do not launch a promotion without using this app, I recommend it if what you want is to launch excellent promotions in your store. His support is spectacular and I would dare to say that he is the fastest and best trained.

Store

EZENZIA

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Hello EZENZI, We are ecstatic and grateful for your compliments on our services! That note will undoubtedly aid us in our efforts to provide outstanding customer service! Please contact us via LiveChat or email at [email protected] if you have any questions. Best to you, Hannah Free Gifts - Customer Support Team

5 / 5 Share

Dec. 20, 2022

Very helpful support team on the live chat who are willing to help with anything and everything. Great app and easy to use!

Using app

--

Total reviews

12

Average rating

4.7

Developer Reply

Thank you very much. Vancouver Island in a Box! We were thrilled to get such positive comments! Thanks to your efforts, we are now even more motivated to improve our services in the next days :D Please get in touch with us via Live Chat or email at [email protected] if you need assistance. Enjoy your wonderful day! Hannah Free Gifts - Customer Support Team

5 / 5 Share

Dec. 14, 2022

Perfect service! I will use it all the time,,,,,,,,,,,,,,,,,,,,,, just the 100 words is too long, I don't know say

Store

EVERFUN

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Good day to you EVERFUN, Thank you so much for leaving us an awesome review! With your precious feedback, it motivates us to keep on improving the app and develop better features for our precious customers! If you need further support, we will always be waiting for you at live chat or [email protected]. We always appreciate you so much! Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Dec. 13, 2022

Easy to setup and superb customer support. Anne is very helpful and responded quickly. Highly recommended!

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Kira Kiras, Thank you so much for your awesome review! Anne would be excited when reading this. Thanks to your trust in our Free Gifts app, we would work harder to develop new features and improve our support team to assist you better in your business. We are just one message away via live chat or email address [email protected]. Your satisfaction is always our pride and joy! Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

June 6, 2024

The app has been improved and works really well for us. Definitely recommend it to others too. The staff helps us promptly to fix any issues. Thanks

Using app

Over 1 year

Total reviews

3

Average rating

2.0

Developer Reply

Thank you for the updates The Pink Foundry, This is Richard, manager of the Customer Success team, We apologize for the inconvenience and our support team has just contacted you via both chat and email ticket ID #130927 to resolve the situation, Can you check the email so we can help you resolve it the soonest?

5 / 5 Share

Dec. 9, 2022

Ellie was super nice and helped us out very quickly. Within a few hours, Henry had everything installed and the app is working flawlessly.

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Good day to you, Wunsch Kalender! Thanks a ton for your wonderful feedback! Our team, especially Ellie and Henry, is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team. May you need any further assistance, please feel free to drop us a message via live chat or email us at [email protected]. It's always our pleasure to accompany you. All the best, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Dec. 9, 2022

Super supportive team walked us through our first promo and were super knowledgeable & able to answer all queries!

Using app

9 days

Total reviews

1

Average rating

5.0

Developer Reply

Good day to you Alessandra Cashmere, We are overjoyed and grateful for your positive comments about our services! That note will undoubtedly help us in our pursuit of exceptional customer service! If you have any questions, please contact us via LiveChat or email at [email protected]. Best wishes! Hannah Free Gifts - Customer Support Team

5 / 5 Share

Dec. 6, 2022

Easy to setup and superb customer support. Anne is very helpful and responded quickly. Highly recommended!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Good day Poop Like a Champion®, You made our day with your trust in Free Gifts app and your awesome review! Anne would be really happy to know that you are satisfied with our support! If you have any further requests, please feel free to contact us via our livechat or email us at [email protected]. We always appreciate you! Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Dec. 5, 2022

Love this app and customer service is second to none. David, Ellie, Brian, Henry, Alex, and everyone from the team are super friendly and helpful. They respond promptly and make sure you are happy with everything. App features are also amazing, from gift icons to thumbnails, popups, and sliders. Highly recommend!

Using app

29 days

Total reviews

6

Average rating

5.0

Developer Reply

Good day Adora Silk! Sincerely, thank you for such a wonderful review! Our whole team will be delighted to read your feedback, which is full of praise. Free Gifts staff will work even harder to bring better features and services if you continue to support us. You'll always be a source of joy for us! Feel free to contact us by live chat or email at any time at [email protected]. We look forward to speaking with you! Thank you and best wishes, Hannah Free Gifts - Customer Service Team

5 / 5 Share

Dec. 5, 2022

The support team are great. They are very dedicated and handle everything rapidly. My campaign looks well. Thank you a lot!

Using app

12 days

Total reviews

3

Average rating

3.7

Developer Reply

Dear Vitality Vibes! We are very happy and thankful for your amazing review of our services! That note will definitely help us on our way to achieving perfect customer support! If you ever need anything feels free to reach us over LiveChat and our [email protected] email! Really appreciate you :D Hannah Customer Support Team - Free Gifts

5 / 5 Share

Dec. 5, 2022

Super easy to set up and GREAT customer support! David and Louis helped me a lot. Only wish I had found this app earlier. lol

Using app

4 months

Total reviews

4

Average rating

5.0

Developer Reply

Good day to you Kyoku Knives, We can't express by words how grateful we are to have a chance to support your business! David and Louis are really excited to read your awesome review. With your precious support, we would definitely try harder to provide better features and also better services. Please feel free to reach us anytime via live chat or email [email protected] as we always welcome you! All the best, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

April 9, 2024

Fantastic support team! - Would highly recommend to anyone looking to implement BOGO offers on their Shopify store.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Good day to you, Ice Jewellery Australia! Thanks a ton to your wonderful feedback! Our team is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team. May you need any further assistance, please feel free to drop us a message via live chat or email us at [email protected]. It's always our pleasure to accompany you. All the best, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Dec. 4, 2022

Really an amazing app with stellar support. The chat feature is almost instant and I've had problems fixed almost instantly

Using app

Over 1 year

Total reviews

5

Average rating

4.8

Developer Reply

Dear The Furry Nomad, We can’t express how excited our team were when reading your wonderful feedback! It definitely encourages all of us to keep up with improving our app and services everyday. Please feel free to reach out to us anytime via live chat and email [email protected]. It's always our pride to accompany you! All the best, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Dec. 2, 2022

This is a great app, the customer service response is speedy, and very trustworthy, if you want to do promotions in your website, you must download this app.

Using app

1 day

Total reviews

5

Average rating

5.0

Developer Reply

Hello, FOCALLURE ONLY OFFICIAL SITE! Thank you very much for your kind and considerate thoughts on the Free Gifts app. It means a lot to us, and we'll do everything we can to improve the service for our long-term customers. If you have any further questions, please contact us at [email protected] or via live chat. We're always willing to lend a hand if you require it! Best of wishes, Hannah Free Gifts - Customer Support Team.