All reviews

Rating Breakdown

  • 5
    92% (2,004 ratings)
  • 4
    4% (94 ratings)
  • 3
    1% (13 ratings)
  • 2
    1% (12 ratings)
  • 1
    2% (52 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 10, 2022

The app was super responsive and so helpful when i was in a time crunch! Loved the support! David was great! Thanks!!!

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Good day to you BROWN GIRL Jane! Thanks a ton for your wonderful feedback! Our team is so happy to know that we could assist you promptly. Your precious support would definitely motivate us, especially David, to work harder to improve our app and our support team. May you need any further assistance, please feel free to drop us a message via live chat or email us at [email protected]. It's always our pleasure to accompany you. All the best, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 10, 2022

Thank you!! Thank you!! I sincerely appreciated Brian and David's time in assisting with our BOGO app set-up. David answered my inquiries very timely and eased my concerns on this being our first time using this app. His patience when I was testing it was also greatly appreciated. We will definitely use this again. Thank you again, David.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Good morning California Mango! Our Free Gifts team feels so blessed to have had amazing merchants like yourself encouraging us on our way to achieving perfect customer support! We will definitely let David and Brian know about your kind praise and we are sure that they will be so very happy. If you ever need assistance just let us know via LiveChat or our support email support@secomapp,com! You really made our day! Hannah Customer Support Team - Free Gifts

5 / 5 Share

Nov. 10, 2022

This application has been very easy to use, very nice and helpful client service, I recommend to everyone.

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Hi Vilhelm Parfumerie, Thank you so much for leaving so awesome a review! Anne and Brian would be happy to know that you are satisfied with our app and support team! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Hannah Free Gifts - Customer Support Team

5 / 5 Share

Nov. 9, 2022

MEGET hjælpsom support, der bar os igennem hele opsætningen, og lavede popups, så de passede til vores look på webshoppen... Er virkelig imponeret over servvice-niveau! Kan klart anbefales til alle andre der overvejer...

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Goddag hellovintage.dk, Tusind tak for dine pæne og tankevækkende ord på appen Gratis gaver. For os betyder det meget, og vi vil gøre alt, hvad vi kan, for at forbedre servicen til vores langsigtede kunder. Hvis du stadig har spørgsmål, er du velkommen til at kontakte os på [email protected] eller via live chat. Vi hjælper altid gerne, hvis du har brug for det! Beklager eventuelle oversættelsesfejl, da vi bruger Google Oversæt nu :D Med venlig hilsen, Hannah Free Gifts - kundesupportteam.

5 / 5 Share

Nov. 9, 2022

A good app indeed. Easy to install and set up no need any tech knowledge. Customer services are very friendly and helpful and almost instant responded. Highly recommend if you need a BOGO app.

Using app

5 months

Total reviews

4

Average rating

5.0

Developer Reply

Dear DEXSHELL STORE, Thank you so much for your awesome feedback on our app and support! We could not be happier that we can accompany you and could assist you promptly. Thanks to your precious support, we are encouraged to work harder on improving Free Gifts app. If you need further support, we will always be ready to give you a hand via our live chat or [email protected]! Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 8, 2022

Hledali jsme aplikaci, která umí na shopify e-shopu nastavit možnost přidat dárek k objednávce při nákupu např. dvou titulů. Zkusili jsme proto právě tuto. Akci lze nastavit i jen pro omezený výběr zákazníků - přes konkrétní proklik. Navíc mají skvělou podporu na chatu, která vám s veškerým nastavením (a to i grafiky) ochotně pomůže.

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Dobrý den, OneHotBook, Vážíme si vaší pozitivní zpětné vazby! Právě teď je celý náš tým nadšený! Budeme i nadále tvrdě pracovat na zlepšování našich produktů a zkušeností našich věrných zákazníků s vaší podporou. Pokud potřebujete pomoc, kontaktujte nás prostřednictvím živého chatu nebo e-mailu [email protected]. Jsme vždy k dispozici, abychom vám pomohli, pokud to potřebujete! Omlouvám se za případné chyby v překladu, protože jsme použili Google Translate pro češtinu :D Doufáme, že vám budeme užiteční! Hannah Free Gifts – tým zákaznické podpory

5 / 5 Share

Nov. 8, 2022

The app seems very good and works well. Also, i appreciate the help from Anne and Brian, so nice and patient, again thanks very much.

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Greetings M-Joptim Skincare, We at Free Gifts appreciate the positive energy you are sending our way:D Anne and Brian are pleased to hear that you are satisfied with their help! In order to enhance our service, our personnel will continue to strive for greater quality! If you need help, please get in touch with us by Livechat or email at [email protected]. We are overjoyed to have you here! Hannah Free Gifts - Customer Service Team

5 / 5 Share

Nov. 4, 2022

This app has been so easy to use. Support has been nothing but WONDERFUL! Highly recommend this app for GWPs, BOGOs and the like :) Shout out to David for the best support ever!!!!

Using app

12 days

Total reviews

1

Average rating

5.0

Developer Reply

Dear ACRYLIQUE | Instacrylics™, How lovely a customer you are! We are grateful that you trust Free Gifts app and let us accompany you in your business. David would definitely be happy to read your feedback. Thanks to your support, we would work tirelessly to improve Free Gifts app. May you need further assistance, please contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 3, 2022

We have recently launched this app on our site after I spent some time trying to find a solution that would be meet the majority of our needs. The support received to date has been brilliant, the team have been very helpful.

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

Bigjigs Toys, good day to you! You made our day by placing your trust in the Free Gifts app and giving it a five-star rating! Our entire team is ecstatic to have been able to assist and delight you! Please contact us at [email protected] if you have any more questions or issues. We'll be there for you anytime you need us! All the best, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 3, 2022

This is a great plugin, the customer service support Anne and Harry from dev team were amazing! Solve my questions really fast and they really thoughtful!!! Thank you! Really worth the money!

Using app

About 1 month

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 2, 2022

Very great app with alot of features, support is amazing and fast! Always ready to help when needed!

Using app

4 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 31, 2022

Thanks you very much to David and Brian who solve my main problem into my store by doing all the offer I needed to make all work. Great service. Thank you guy so much!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 26, 2022

Their customer service is amazing. Not only have they answered questions after hours but they've quickly implemented fixes in order to make the promotions I want to run work.

Using app

About 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Good day to you Stryke Club, Thank you so much for leaving us so awesome review! Your precious feedback, it motivates us to keep on improving the app and our support team. If you need further support, we will always be waiting for you at live chat or [email protected]. Your satisfaction is always our highest priority! Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 20, 2022

It's a great App to add free gifts. Ann and the rest of Devs helped out a lot in customizing the app to match my theme.

Using app

16 days

Total reviews

8

Average rating

4.9

Developer Reply

Good day Jurassic Studio, You made our day with your trust in Free Gifts app and your awesome review! Our team, especially Anne, is all happy to know that we could support and satisfy you! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We are always happy to assist you! Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 17, 2022

Great app! Useful and easy to use. Customer support is amazing, fast and very helpful even with customisation. Thanks

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Dear Republic of Florence, How lovely a customer you are! We are grateful that you trust Free Gifts app and let us accompany you in your business. Thanks to your support, we would work tirelessly to improve Free Gifts app. May you need further assistance, please contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 12, 2022

Great App! With great customer support thanks to ANNE for making me understand every single thing & explaining again & again to me & helping me out in every single detail as this app was new to me.

Using app

About 23 hours

Total reviews

2

Average rating

5.0

Developer Reply

Dear Harbour 9, Thank you so much for your awesome feedback on our app and support! We could not be happier that we can accompany you and could assist you promptly. Thanks to your precious support, we are encouraged to work harder on improving Free Gifts app. If you need our support, we will always be ready to give you a hand via our live chat or [email protected]! Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

April 6, 2024

The application works as expected if you a looking for a discount application that can deal with multiple offers simultaneously. It comes with a complex system, that allows you to create any offer that you wish with your specific conditions. The main star of this service, is the support team. They were very helpful and made sure to help us set it up correctly to our specifications with some proper testing before we do a public launch. Our usual point of contact is Mina, and she has been a joy with her fast and effective support. The availabilty of their support team is on a very high level. A big plus is that they are very accomodating to feedback, so please do not hesitate to give constructive feedback or suggestions which will only benefit us, the end-users.

Store

COBAGS

Using app

Over 1 year

Total reviews

1

Average rating

4.0

Developer Reply

Hi COBAGS, I'm Hannah from Free Gifts - Customer Support Team. Thank you for giving us an awesome review! We hope to improve the Free Gifts features in the future to help you enjoy our app even more. Your feedback would inspire us to work harder and contribute to the prosper of your business. If you have any questions about the app, please contact us via live chat or email at [email protected]. We are always eager to assist you. :) Best regards Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 12, 2022

App has a nice set of features. You will most likely have to engage their support to finish installation as it does require you to modify code in multiple liquid files yourself. Their support is very friendly, helpful, and fast, so if you’re okay granting collaboration access you should be in good hands. They make a backup of your theme code before modifying it and provide instructions to restore if anything goes wrong. Some of the descriptions in the app’s settings took us a bit to decipher. I think it’s a translation issue. Would like more options to modify the customer facing parts of the app without having to dive into the CSS in the theme. Overall so far so good.

Using app

About 4 hours

Total reviews

3

Average rating

5.0

Developer Reply

Hi Sketchboard Pro, Our team is always grateful to have you with us and it's our honor to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied. If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you! Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 11, 2022

Great app! It is a useful tool and easy to use. Customer support was amazing and very helpful and they helped me accomplish everything I needed to do. Great thx to David!

Store

LIPOWER

Using app

24 days

Total reviews

3

Average rating

5.0

Developer Reply

A kind thank to you, LIPOWER! We at Free Gifts appreciate the positive energy you're sending our way:D David is overjoyed to hear that you are satisfied with their assistance! To improve our service, our staff will continue to strive for greater excellence! If you require assistance, please contact us via Livechat or email at [email protected]. We're thrilled to have you on board! Hannah Free Gifts - Customer Service Team

5 / 5 Share

Oct. 7, 2022

Let me tell you how grateful I am that I found them. They are literally a godsend. Helped me with everything that I needed and more, and also guided with everything that I needed to know. 5/5 all the way!

Using app

29 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi beautykims, We are so grateful for your trust and satisfaction with Free Gifts app. It's always our honor to support you and to be with you in your business! If you need any further support, please get back to us via live chat or email [email protected]. We are always willing to give you a hand! Cheer, Hannah Free Gifts - Customer Support Team.