All reviews

Rating Breakdown

  • 5
    92% (2,004 ratings)
  • 4
    4% (94 ratings)
  • 3
    1% (13 ratings)
  • 2
    1% (12 ratings)
  • 1
    2% (52 ratings)
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5 / 5 Share

Oct. 6, 2022

Great app for BOGO deals! Super quick, professional and friendly support that helped us to set it up and make sure everything was running smoothly.

Using app

5 days

Total reviews

2

Average rating

5.0

Developer Reply

Good day to you BySofiaWistam, We are overjoyed and grateful for your positive comments about our services! That note will undoubtedly help us in our pursuit of exceptional customer service! If you have any questions, please contact us via LiveChat or email at [email protected]. Best wishes! Hannah Free Gifts - Customer Support Team

5 / 5 Share

Oct. 5, 2022

I used the Free Gifts App for a campaign this past weekend, and it was a very useful tool. The team was also efficient and responsive with helping me set everything up.

Using app

Over 1 year

Total reviews

8

Average rating

4.9

Developer Reply

Dear KINApparel, Thank you so much for leaving us an awesome review! Your precious feedback motivates us to keep on improving the app and our support team. If you need any assistance from us, please contact our team via live chat or email us at support@secomapp. We are all looking forward to having a chance to support you! Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 5, 2022

Top quality service with a gift app that WORKS! Cannot say enough good things about these app developers and this product. David and Ellie were exceptional in getting us set up correctly form the start and were super quick to get their team iron out a few teething issues (in minutes). Highly recommend this app for its functionality and dependability. Having such dedicated customer service is like a safety net. Well worth the investment.

Using app

9 months

Total reviews

4

Average rating

3.0

Developer Reply

Hello TruBeef Organic! We appreciate you taking the time to offer such well-thought-out feedback. For our devoted consumers, we will surely keep striving to enhance the features and experience. David and Ellie are grateful for your review and are delighted to be of assistance. Please get in touch with us via live chat or email at [email protected] if you need any more help. We are always ready to help. Our major objective is to give you the finest service we can! Best wishes! Hannah Free Gifts - Customer Service Team

5 / 5 Share

Oct. 8, 2022

I'm not one to leave a lot of reviews, but I had to for Free Gifts. I tried so many other apps before I finally one that does what I actually want, which is automatically add 2 free gifts to the cart for the purchase of one product. The functionality is awesome and can be very tailored to suit your needs which I loved. Also the support team was awesome - very prompt despite a large time difference, super helpful and went above and beyond to help me make sure everything was set up correctly. 100% recommend this app for special offers on Shopify. The absolute best!

Using app

5 days

Total reviews

4

Average rating

5.0

Developer Reply

Hi there, Metabolic Transformation Thank you so much for your kind words about our assistance :D Your excellent comment has given us a lot of confidence, and we will use it to improve our services! Please let us know if you have any questions or need assistance; we'll be available via Live Chat and email at [email protected]! We look forward to working with you again! Best wishes, Hannah Free Gifts - Customer Support Team

5 / 5 Share

Sept. 29, 2022

We used the app to make great offer to my potential customers. The app has many BOGO variant options to choose from, so that we can make various offer to boost our sales, Recommended

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Dear SONNIVIA, With your faith in the Free Gifts app and your fantastic rating, you brightened our day! Our entire team is ecstatic that we were able to assist and satisfy you! Please contact us via our live chat or email at [email protected] if you have any more requirements. We'll be pleased to help you at any time! Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Sept. 28, 2022

Anne and Wayne were an absolute pleasure to deal with. They worked extremely hard to resolve an issue we had and resolved it very quickly. The app works brilliant with our store and is by far the easiest app to use. We have used other apps and this is the best one.

Using app

3 months

Total reviews

11

Average rating

5.0

Developer Reply

Have a fantastic day, SkinShop! The Free Gifts customer service staff is grateful for your kindness and love. Anne and Wayne are very happy about the excellent feedback we've received :D If you have any questions, please contact us by LiveChat or email at [email protected]. I'm delighted we're collaborating! Hannah Free Gifts - Customer Support Team

5 / 5 Share

May 27, 2024

Shout out to Mina, they do me a lot of favor and make all the setting process done perfectly! thanks again!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Hi G/FORE Taiwan, Thank you so much for your awesome review! David and Brian would be excited when reading this. Thanks to your trust in our Free Gifts app, we would work harder to develop new features and improve our support team to assist you better in your business. We are just one message away via live chat or email address [email protected]. Your satisfaction is always our pride and joy! Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Sept. 27, 2022

Shout out to David, Louis, and Anne for their quick response! The team is super fast and helpful and the APP itself does exactly what it should without problems! I've installed multiple different FREE Gifts BOGO APP and they all have some kind of issues (slow APP response, bug, slowing down my home page dramatically). This one does the job well and the interface to use the APP is also very simple and straightforward! I would 100% recommend :D

Using app

About 1 month

Total reviews

7

Average rating

5.0

Developer Reply

Greetings Petwiz.co, It is always a pleasure to serve you, and our team, particularly David, Louis and Anne, are delighted to have you on board. With your help, we can make even more progress on our Free Gifts app development. If you need help, please contact our support team by live chat or email at [email protected]. The possibility to serve you excites us greatly! Much appreciated, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Sept. 27, 2022

great app! They have a developer who can assist you with the code editing. The CS team is great also! Great thx to Anne!

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Greetings, velowavebike! We here at Free Gifts love the great vibes you're sending our way:D Anne is ecstatic to learn that you are pleased with her assistance! Our staff will continue to strive for greater excellence in order to improve our service! Please contact us by Livechat or email at [email protected] if you require assistance. We're thrilled to have you among us! Hannah Free Gifts - Customer Support Team

5 / 5 Share

Sept. 26, 2022

Perfect support! Helped with every question possible!!!! Iam really convinced by the customer support!

Using app

About 1 month

Total reviews

5

Average rating

5.0

Developer Reply

Good day AHO.BIO GmbH, You made our day with your trust in Free Gifts app and your awesome review! Our team are all happy to know that you are satisfied with our app and support team! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Dec. 13, 2023

Great app and amazing and quick support! Been looking for these features in an app for a long time, and finally found one that works. Mina, David, Brian and Anne from the team, has always helped me out in no time. Very satisfied. Needed some help again today, and Mina helped me out in no time! Loving this

Using app

About 1 year

Total reviews

6

Average rating

5.0

Developer Reply

Good morning iGlow Cosmetics! Our Free Gifts team feels so blessed to have had amazing merchants like yourself encouraging us on our way to achieving perfect customer support! We will definitely let David, Brian and Anne know about your kind praise and we are sure that they will be so very happy. If you ever need assistance just let us know via LiveChat or our support email support@secomapp,com! You really made our day! Hannah Customer Support Team - Free Gifts

5 / 5 Share

Sept. 14, 2022

Great support – Brian and Anne from Secomapp managed to integrate this into our Shopify 2.0 store within a few hours, and were very friendly to work with.

Store

Intus

Using app

16 days

Total reviews

1

Average rating

5.0

Developer Reply

Good day to you Intus! Thank you so much for taking the time to leave such a wonderful review. Brian and Anne would be thrilled to know that you are satisfied with the service! Our team will work even harder to develop new products features if you continue to support us. We'll always be happy to see you! Please contact us at any time via live chat or email at [email protected]. We are eagerly awaiting your call! Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Sept. 13, 2022

Just signed up for this app, needed some additional customisation - support so far has been excellent - very fast and very helpful.

Store

SWIISH

Using app

About 15 hours

Total reviews

5

Average rating

3.8

Developer Reply

Good day to you SWIISH! Thanks so much for your kind appreciation of our team! Everyone was so thrilled to have been a part of your campaign! If you ever need assistance with upcoming ones just message us via LiveChat or send us an email at [email protected]! It's always a joy to have you! Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 12, 2023

Great help and fast customer support! We downloaded the app and it was working in just seconds. If you need an app like this for adding gifts to your store, this is the one!

Using app

About 1 year

Total reviews

6

Average rating

5.0

Developer Reply

Hello, Max Pro x MOHI. Thank you for taking the time to write such a great response! We will surely continue to endeavor to improve our loyal clients' features and experience. If you require any extra assistance, please contact us by live chat or email at [email protected]. We are always willing to assist. Our number one priority is to offer you the best service possible! Best regards! Hannah Free Gifts - Customer Support Team

5 / 5 Share

Sept. 9, 2022

The app works great for us and customer service has helped us out a few times, always a great experience with them. Thank you!!!

Using app

About 1 year

Total reviews

9

Average rating

5.0

Developer Reply

Dear Prop Money Inc., We appreciate and are grateful for your kind words about our services. That note will undoubtedly help us in our efforts to provide outstanding customer service! Please get in touch with us by LiveChat or email at [email protected] if you have any questions. We hope to be able to help you! Hannah Free Gifts - Customer Service Team

5 / 5 Share

Sept. 5, 2022

Quick responses from support. We needed an app that didn't require a coupon code in order to handle free gifts, and this app did just that.

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Dear Logan + Lenora, You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that we could support and satisfy you! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We are always happy to assist you! Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Sept. 5, 2022

Great customer support. The team is always very responsive and always willing to help! On top of that, they are all very kind. I recommend using this app.

Using app

Over 3 years

Total reviews

6

Average rating

5.0

Developer Reply

Dear The Nue Co., This is Free Gifts - Customer Support Team. Thank you so much for your compliment on the Free Gifts. Your support means the world to us and it would encourage Free Gifts Team to work tirelessly to improve the features for our valued customers. If you have any further requests, please feel free to contact us via our livechat or email us at [email protected]. We are always ready to serve! Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Aug. 31, 2022

Great app and great customer service. David really helped us in setting up the app. Works totally fine.

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

Good day to you, Tales & Tails! Your kindness and affection are greatly appreciated by the Free Gifts customer service team. We are overjoyed to have received such positive feedback, and David is the happiest of us all:D Please contact us via LiveChat or email at [email protected] if you have any questions. Best wishes, Hannah Free Gifts - Customer Support Team

5 / 5 Share

Aug. 30, 2022

We're able to achieve free gift promotions with ease. The best part is their support team - very responsive, very proactive in providing solutions, and takes time to explain procedures clearly. Thank you and keep it up!

Using app

Over 5 years

Total reviews

2

Average rating

5.0

Developer Reply

A good day to you, Altenew Partner Team! Thank you for taking the time to respond so thoughtfully! We will undoubtedly continue to strive to improve the features and experience of our loyal clients. If you need more help, please contact us via live chat or email at [email protected]. We are always happy to help. Our top priority is to provide you with the best service possible! Best wishes! Hannah Free Gifts - Customer Support Team

5 / 5 Share

Aug. 30, 2022

Customer service is world-class. They set up our first BOGO and have been very supportive since downloading the app. Excited to use the product.

Store

Kuppy

Using app

3 days

Total reviews

3

Average rating

5.0

Developer Reply

Good day to you Kuppy, We want to thank you from the bottom of our hearts! Your awesome feedback would definitely keep us going on improving the app and providing better services. Please feel free to contact us anytime via live chat or email us at [email protected] when you need a hand. We are always happy to be with you! All the best, Hannah Free Gifts - Customer Support Team.