All reviews

Rating Breakdown

  • 5
    93% (2,217 ratings)
  • 4
    4% (102 ratings)
  • 3
    1% (13 ratings)
  • 2
    0% (11 ratings)
  • 1
    2% (52 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 24, 2022

I had a great experience with Brian, Anne and David. They all helped me customise my theme for the free gift promotion for our Black Friday Sale. I am super happy with their quick service! David in particular has helped us with a lot of our promotion offerings during the Black Friday Sale. Everything I thought that was not possible, David made it possible for our store to run multiple promotions at the same time. I highly recommend this app!

Using app

10 months

Total reviews

5

Average rating

5.0

Developer Reply

Good day to you Unicorn Superfoods, Thanks a ton for your wonderful feedback! Our team, especially Brian and Anne, is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team. May you need any further assistance, please feel free to drop us a message via live chat or email us at [email protected]. It's always our pleasure to accompany you. All the best, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 15, 2022

We were searching for a GWP app that would do everything we needed it to do for what felt like forever, and we finally found this and it's perfect! Lots of functionality and customization, an easy way to test and get a link to only show the deals to certain customers, and the customer service is VERY responsive and very helpful. They helped match the design to our store within about 2 minutes. Definitely recommended!

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Greetings Verve Culture, We just received your glowing review and we couldn't be any happier :D With your support, our team can continue to improve our services to make sure that they would get more perfect, every single time! Our team will be right here over at Live chat or in the email [email protected] if you ever need us! Let us know and we will be right there to assist! Much appreciated! Hannah Free Gifts - Customer Support Team

5 / 5 Share

Nov. 15, 2022

This app help us boost our sales by more than 50%. The app works like magic and a big thanks to the whole team for helping us with the installation. Everything was so fast and very professional.

Store

NeiPack

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Hope you are having a wonderful day NeiPack, We really appreciate your wonderfully kind review! Our entire team is over the moon right now! Thanks to your support, we will definitely keep working harder and harder to improve the features and experience for our loyal customers. If you require any assistance at all, please contact us by live chat or email at [email protected]. We are always there if you need us! All the best! Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 15, 2022

La atención personalizada en caso de soporte o ayuda es increíblemente bueno. Recomiendo la APPs en un 100%. saludos

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Hola Regalos Clicker, ¡Agradecemos sus comentarios positivos! ¡Todo nuestro equipo está emocionado ahora mismo! Continuaremos trabajando arduamente para mejorar nuestros productos y la experiencia de nuestros fieles clientes con su apoyo. Si necesita ayuda, contáctenos a través del chat en vivo o envíe un correo electrónico a [email protected]. ¡Siempre estamos disponibles para ayudarte si lo necesitas! Pido disculpas por cualquier error en la traducción, porque usamos el Traductor de Google para el checo :D ¡Esperamos ser de utilidad para usted! Hannah Free Gifts - Equipo de atención al cliente

5 / 5 Share

March 1, 2023

They have been helping me with everything and they do a great job. Highly recommended App! Tt increases your sales a lot! Thank you!

Store

Ökovor

Using app

Over 1 year

Total reviews

6

Average rating

5.0

Developer Reply

Have a fantastic day, Ökovor! The Free Gifts customer service staff is grateful for your kindness and love. Brian, Anne and Chica are very happy about the excellent feedback we've received:D If you have any questions, please contact us by LiveChat or email at [email protected]. I'm delighted we're collaborating! Hannah Free Gifts - Customer Support Team

5 / 5 Share

Nov. 14, 2022

The app is perfect and will allow us to increase our AOV during black Friday by offering Free products over $X. The support staff have been incredibly helpful :)

Using app

14 days

Total reviews

2

Average rating

5.0

Developer Reply

Good day to you shadematters.com.au, Thank you so much for leaving us an awesome review! Your precious feedback, it motivates us to keep on improving the app and develop better features for our precious customers! If you need further support, we will always be waiting for you at live chat or [email protected]. We always appreciate you so much! Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 14, 2022

David was incredibly helpful and accommodating, able to customize the app any way we needed on our site. A small learning curve but the team are very happy to explain anything you need. The deal works well and having it run on the cart page is great.

Using app

12 months

Total reviews

6

Average rating

5.0

Developer Reply

Good day to you Tea Pea Home, We can't express by words how grateful we are to have a chance to support your business! Daniel would be really excited to read your awesome review. With your precious support, our team would definitely try harder to provide better features and also better services. You are always our pride and joy! Please feel free to reach us anytime via live chat or email [email protected] as we always welcome you! All the best, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 14, 2022

It met my needs very well, the staff customized it according to my requirements and I am very satisfied. Thank you Anne and Louis

Store

ITEHIL

Using app

About 2 months

Total reviews

6

Average rating

5.0

Developer Reply

Good day, ITEHIL! That is an incredibly touching review! Anne and Louis are overjoyed right now! We now have even more motivation to improve our services in the future, thanks to you:D If you need help, please contact us via Live Chat or [email protected]. Best wishes, Hannah Free Gifts - Customer Support Team

5 / 5 Share

Nov. 13, 2022

Great app, i can 100% recommend this. im totally happy with it and the support is super fast and nice!

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Shokz NL, We are so glad that our team has been able to support you promptly. Thank you so much for leaving us a wonderful review so that we can work tirelessly to improve our app even more. May you have any further requests, please contact us via our livechat or email us at [email protected]. We are always ready to serve you! Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 13, 2022

They are so helpful and is always ready to help. I might be rude or impatient but they are just always accomodating and friendly. I'm very grateful for their help, and this app is super useful and easy to use. 10 stars if I could give:) Thank you guys!

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi Newentor AU, How lovely a customer you are! We are grateful that you trust Free Gifts app and let us accompany you in your business. Thanks to your support, we would work tirelessly to improve Free Gifts app. May you need further assistance, please contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 12, 2022

Anne, Brian and Robert are amazing super quick n adjusting things even on weekends. Best customer support!

Using app

Almost 2 years

Total reviews

7

Average rating

5.0

Developer Reply

NOURISHED3, hopy you enjoy your wonderful day! The Free Gifts customer support staff appreciates your generosity and love. Especially Anne, Brian and Robert - they are thrilled to know that you are satisfied with their assistance! Please get in touch with us by LiveChat or email at [email protected] if you have any questions. We are delighted to be working with you. Hannah Free Gifts - Customer Support Team

5 / 5 Share

Nov. 11, 2022

Perfect app for our black friday sales! Customer service was outstanding even after hours. 5 stars all the way!!

Using app

9 months

Total reviews

5

Average rating

5.0

Developer Reply

Dear MwCustoms Inc., Thank you so much for leaving us an awesome review! Your precious feedback motivates us to keep on improving the app and our support team. If you need any assistance from us, please contact our team via live chat or email us at support@secomapp. We are all looking forward to having a chance to support you! Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 10, 2022

The app was super responsive and so helpful when i was in a time crunch! Loved the support! David was great! Thanks!!!

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Good day to you BROWN GIRL Jane! Thanks a ton for your wonderful feedback! Our team is so happy to know that we could assist you promptly. Your precious support would definitely motivate us, especially David, to work harder to improve our app and our support team. May you need any further assistance, please feel free to drop us a message via live chat or email us at [email protected]. It's always our pleasure to accompany you. All the best, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 10, 2022

Thank you!! Thank you!! I sincerely appreciated Brian and David's time in assisting with our BOGO app set-up. David answered my inquiries very timely and eased my concerns on this being our first time using this app. His patience when I was testing it was also greatly appreciated. We will definitely use this again. Thank you again, David.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Good morning California Mango! Our Free Gifts team feels so blessed to have had amazing merchants like yourself encouraging us on our way to achieving perfect customer support! We will definitely let David and Brian know about your kind praise and we are sure that they will be so very happy. If you ever need assistance just let us know via LiveChat or our support email support@secomapp,com! You really made our day! Hannah Customer Support Team - Free Gifts

5 / 5 Share

Nov. 10, 2022

This application has been very easy to use, very nice and helpful client service, I recommend to everyone.

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Hi Vilhelm Parfumerie, Thank you so much for leaving so awesome a review! Anne and Brian would be happy to know that you are satisfied with our app and support team! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Hannah Free Gifts - Customer Support Team

5 / 5 Share

Nov. 9, 2022

MEGET hjælpsom support, der bar os igennem hele opsætningen, og lavede popups, så de passede til vores look på webshoppen... Er virkelig imponeret over servvice-niveau! Kan klart anbefales til alle andre der overvejer...

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Goddag hellovintage.dk, Tusind tak for dine pæne og tankevækkende ord på appen Gratis gaver. For os betyder det meget, og vi vil gøre alt, hvad vi kan, for at forbedre servicen til vores langsigtede kunder. Hvis du stadig har spørgsmål, er du velkommen til at kontakte os på [email protected] eller via live chat. Vi hjælper altid gerne, hvis du har brug for det! Beklager eventuelle oversættelsesfejl, da vi bruger Google Oversæt nu :D Med venlig hilsen, Hannah Free Gifts - kundesupportteam.

5 / 5 Share

Nov. 9, 2022

A good app indeed. Easy to install and set up no need any tech knowledge. Customer services are very friendly and helpful and almost instant responded. Highly recommend if you need a BOGO app.

Using app

5 months

Total reviews

4

Average rating

5.0

Developer Reply

Dear DEXSHELL STORE, Thank you so much for your awesome feedback on our app and support! We could not be happier that we can accompany you and could assist you promptly. Thanks to your precious support, we are encouraged to work harder on improving Free Gifts app. If you need further support, we will always be ready to give you a hand via our live chat or [email protected]! Best regards, Hannah Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 8, 2022

Hledali jsme aplikaci, která umí na shopify e-shopu nastavit možnost přidat dárek k objednávce při nákupu např. dvou titulů. Zkusili jsme proto právě tuto. Akci lze nastavit i jen pro omezený výběr zákazníků - přes konkrétní proklik. Navíc mají skvělou podporu na chatu, která vám s veškerým nastavením (a to i grafiky) ochotně pomůže.

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Dobrý den, OneHotBook, Vážíme si vaší pozitivní zpětné vazby! Právě teď je celý náš tým nadšený! Budeme i nadále tvrdě pracovat na zlepšování našich produktů a zkušeností našich věrných zákazníků s vaší podporou. Pokud potřebujete pomoc, kontaktujte nás prostřednictvím živého chatu nebo e-mailu [email protected]. Jsme vždy k dispozici, abychom vám pomohli, pokud to potřebujete! Omlouvám se za případné chyby v překladu, protože jsme použili Google Translate pro češtinu :D Doufáme, že vám budeme užiteční! Hannah Free Gifts – tým zákaznické podpory

5 / 5 Share

Nov. 8, 2022

The app seems very good and works well. Also, i appreciate the help from Anne and Brian, so nice and patient, again thanks very much.

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Greetings M-Joptim Skincare, We at Free Gifts appreciate the positive energy you are sending our way:D Anne and Brian are pleased to hear that you are satisfied with their help! In order to enhance our service, our personnel will continue to strive for greater quality! If you need help, please get in touch with us by Livechat or email at [email protected]. We are overjoyed to have you here! Hannah Free Gifts - Customer Service Team

5 / 5 Share

Nov. 4, 2022

This app has been so easy to use. Support has been nothing but WONDERFUL! Highly recommend this app for GWPs, BOGOs and the like :) Shout out to David for the best support ever!!!!

Using app

12 days

Total reviews

1

Average rating

5.0

Developer Reply

Dear ACRYLIQUE | Instacrylics™, How lovely a customer you are! We are grateful that you trust Free Gifts app and let us accompany you in your business. David would definitely be happy to read your feedback. Thanks to your support, we would work tirelessly to improve Free Gifts app. May you need further assistance, please contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Hannah Free Gifts - Customer Support Team.