All reviews

Rating Breakdown

  • 5
    92% (2,006 ratings)
  • 4
    4% (94 ratings)
  • 3
    1% (13 ratings)
  • 2
    1% (12 ratings)
  • 1
    2% (52 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 26, 2021

Using this app to help us offer a free gift on orders. Works perfectly, and their support is incredible! So responsive and helped with an issue that arose immediately! Fully recommend.

Using app

11 months

Total reviews

5

Average rating

5.0

Developer Reply

Hi Vida Optima, We truly appreciate that we can accompany such a kind-hearted and lovely customer like you! Your precious support motivated us to keep on developing the app and providing better services to our precious customers. If you have any further questions, please feel free to leave us a message via live chat or an email to [email protected]. We are always ready to support you! Best regards, Rio Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 26, 2021

Amazing, support and app features look amazing, last-minute changes and support sorted them immediately

Using app

14 days

Total reviews

3

Average rating

5.0

Developer Reply

Good day to you Peachylean Ireland, Thank you so much for leaving us so awesome a review! With your precious feedback, it motivates us, especially our developer team to keep on improving the app everyday! If you need further support, we will always be waiting for you at live chat or [email protected]. Your satisfaction is always our highest priority! Best regards, Rio Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 26, 2021

I installed the app the day before Black Friday and needed help getting it configured properly with my theme. Shame on me for waiting until the very last minute to set up this app, but the Secomapp support team was AMAZING and got me all set up in a timely and friendly fashion. Fantastic service, great app!

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Good day Ross Street Roasting Co., You made our day with your trust in Free Gifts app and your awesome review! Our team are all happy to know that you are satisfied with our support! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Ellie Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 26, 2021

Amazing support, had an issue with the set up of an offer and the developers where extremely fast to respond and provide a fix. Would highly recommend this app, very robust and the features are very good,

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Good day Skull Crusher Coffee, This is Free Gifts - Customer Support Team. Thank you so much for your compliment on Free Gifts app and also for you helpful feedback. Your support means world to us and it would encourage Free Gifts Team to work tirelessly to improve the features for our valued customers. If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We are always ready to serve! Best regards, Trix Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 25, 2021

Excellent customer service and a great app for any Shopify store! I am using this app for my Black Friday promotion and the support team assisted with everything I needed to get it up and running on short notice. Highly recommended.

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Good day to you Eveline Cosmetics Canada, We can't express by words how grateful we are to have a chance to support your business! Our team is really excited to read your awesome review. With your precious support, we would definitely try harder to provide better features and also better services. You are always our pride and joy! Please feel free to reach us anytime via live chat or email [email protected] as we always welcome you! All the best, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 25, 2021

Amazing customer service. Not only is this app very functional and does exactly what I need it to do, the customer service really impressed me. I did not expect to hear back on Thanksgiving Day for help on my Black Friday deal that wasn't working. But I initiated chat anyways just in case. And I heard back. Daniel helped me fix everything about the offers without hesitation and they're working perfectly now. Highly recommend this app!

Store

p1supps

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Good day to you p1supps! Thanks a ton to your wonderful feedback! Our team is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team. May you need any further assistance, please feel free to drop us a message via live chat or email us at [email protected]. It's always our pleasure to accompany you. All the best, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 25, 2021

Simple to setup the rules and working amazingly! The customer support is there for you in any moment you need them. Thank you Ellie and Anne.

Using app

5 days

Total reviews

2

Average rating

5.0

Developer Reply

Nice day to you VacuumCleanMarket, Thank you so much for leaving so awesome a review! Ellie and Anne would be really excited to read your awesome review. With your precious support, our team would definitely try harder to provide better features and also better services. You are always our pride and joy! Please feel free to reach us anytime via live chat or email [email protected] as we always welcome you! All the best, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 25, 2021

Stellar customer service and a development team that solves problems, FAST! I had a few issues customizing promotions for a holiday sale; Trix and Louis not only responded immediately, but they resolved my issue in minutes flat. I had no down time, and zero stress. Downloaded this app as a trial, but will be keeping it, due to their amazing service and troubleshooting!

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Dear AMP Beauty LA, Our team, especially Trix and Louis, is super thrilled to read your awesome feedback. It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 25, 2021

Just starting with this app, but the functionality seems to be very good and my support experience with Robert was excellent. Quick, efficient and friendly, with all issues quickly solved.

Using app

About 9 hours

Total reviews

1

Average rating

5.0

Developer Reply

Dear BITEKNIGHT, It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Ellie Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 25, 2021

Top notch customer service!! Robert and Henry were amazing to work with. They were able to get my issue resolved before my big sale! Highly recommend! I love the Spend x Get y options among the others. Highly valuable for my shop!

Using app

23 days

Total reviews

3

Average rating

5.0

Developer Reply

Hi Twisted Earth Artistry, You made our day with your awesome review! Robert and Henry will be happy to know that we were able to assist you promtly. With your support, Free Gifts app team will work tirelessly to improve the app and develop more interesting features. May you need any support, please let us know via our livechat or email us at [email protected]. We're just an email away :) Best regards, Ellie Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 24, 2021

We used this for a free gift offer, works perfectly. The support team we really great in helping get this set up, very quick to respond. Thanks in particular to Trix & Daniel!

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Nice day to you NJODesigns, Thank you so much for leaving so awesome a review! Trix and Daniel would be really excited to read your awesome review. With your precious support, our team would definitely try harder to provide better features and also better services. You are always our pride and joy! Please feel free to reach us anytime via live chat or email [email protected] as we always welcome you! All the best, Mickie Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 10, 2022

The support team is always there to help and quick to respond. The chat feature is the best one I have worked with!

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Good day to you BabeLash, We can't express by words how grateful we are to have a chance to support your business! Our team is really excited to read your awesome review. With your precious support, we would definitely try harder to provide better features and also better services. You are always our pride and joy! Please feel free to reach us anytime via live chat or email [email protected] as we always welcome you! All the best, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 24, 2021

Great app with great support especially Trix she is an awesome help. But the checkout button not working in one time when you will click multiple times then it will work.

Using app

2 days

Total reviews

2

Average rating

5.0

Developer Reply

Good day FIXDERMA SKINCARE, We are all so proud that our app and support can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our customers. If you have any further questions, please feel free to leave us a message via live chat or an email to [email protected]. We are always ready to support you! Best regards, Alex Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 22, 2021

Trix and Brian are very responsive and knowledgable. Trix answered my every question and helped us get set up with great offers! Would definitely recommend this app.

Using app

5 days

Total reviews

10

Average rating

4.7

Developer Reply

Good day to you Preggy Plus, Thank you so much for leaving us so awesome a review! Trix and Brian will be really excited to read this. With your precious feedback, it motivates us to keep on improving the app and develop better features for our customers! If you need further support, we will always be waiting for you at live chat or [email protected]. Your satisfaction is always our highest priority! Best regards, Rio Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 22, 2021

The application is super convenient and makes me generate additional business. A team that responds quickly in case of problems. I highly recommend this application.

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

Good day Génération Culinaire, We are all so proud that our app and support can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our customers. If you have any further questions, please feel free to leave us a message via live chat or an email to [email protected]. We are always ready to support you! Best regards, Alex Free Gifts - Customer Support Team

5 / 5 Share

Nov. 21, 2021

This app is great! Easy set up and everything is very straight forward. Best part of this app is the customer service! Night before the drop and I have my problem fixed in minutes thanks to their quick and helpful support. Not only is the app great but the team behind it is even better. What more could you want!

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Dear Shop Just Go, It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Alex Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 20, 2021

Excellent customer service support. The team walked me through my setup and was able to assist with some small customizations. Support was even available on the weekend! Very patient and attentive. Highly recommend. Love the app and its functionality. Five Stars and Two Thumbs Up!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi Paul Labrecque, We are so glad that our team has been able to support you promptly. Thank you so much for leaving us a wonderful review so that we can work tirelessly to improve our app even more. May you have any further requests, please contact us via our livechat or email us at [email protected]. We are always ready to serve you! Best regards, Trix Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 19, 2021

The customer service and technical support is the best without a doubt, and the app is very useful. Robert has solved all the problems very quickly and has helped us in everything.

Using app

28 days

Total reviews

1

Average rating

5.0

Developer Reply

Dear Eight & Bob, It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Ellie Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 19, 2021

The app itself can be a little confusing however support was stellar and helped us set up the promotion end-to-end in a very timely way. I recommend this app really for the excellent support you will receive.

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

Good day SpoonfulOne, You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that we could support and satisfy you! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We are always happy to assist you! Best regards, Rio Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 19, 2021

Great app, does what it says. Easy to reach out to support and get set up within a day. Perfect for what we need.

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Dear Little Green Radicals Wholesale, We can’t express how excited our team were when reading your wonderful feedback! It definitely encourages all of us to keep up with improving our app and services everyday. Please feel free to reach out to us anytime via live chat and email [email protected]. It's always our pride to accompany you! All the best, Trix Free Gifts - Customer Support Team.