All reviews

Rating Breakdown

  • 5
    92% (2,006 ratings)
  • 4
    4% (94 ratings)
  • 3
    1% (13 ratings)
  • 2
    1% (12 ratings)
  • 1
    2% (52 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 19, 2021

Great app but the support is even better. Helped me set up what I thought was a tricky offer. Great work.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Good day to you EAC Animal Care New Zealand, Thank you so much for leaving us so awesome a review! Our team will be really excited to read this. With your precious feedback, it motivates us to keep on improving the app and develop better features for our customers! If you need further support, we will always be waiting for you at live chat or [email protected]. Your satisfaction is always our highest priority! Best regards, Rio Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 18, 2021

Excellent customer service - prompt and available to answer a host of questions. We are excited to use this app!

Store

19nine

Using app

2 months

Total reviews

4

Average rating

5.0

Developer Reply

Good day 19nine, You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that we could support and satisfy you! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We are always happy to assist you! Best regards, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 18, 2021

I had a small customization request and Trix was super responsive and helpful and Brian was very quick to implement the changes. The best customer support I've seen in a long time!

Using app

6 months

Total reviews

3

Average rating

5.0

Developer Reply

Good day Cambridge Mask US, You made our day with your trust in Free Gifts app and your awesome review! Brian and Trix would be happy to know that you are satisfied with our app and support team! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Richard Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 18, 2021

Robert, Trix and Louis are really on it. Based in South Africa these guys were basically available 24 hours and assist with a few mods on the site. The support for this app is what is sets apart.

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Nice day to you iProtein, Thank you so much for leaving so awesome a review! Trix and Louis would be really excited to read your awesome review. With your precious support, our team would definitely try harder to provide better features and also better services. You are always our pride and joy! Please feel free to reach us anytime via live chat or email [email protected] as we always welcome you! All the best, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 18, 2021

Amazing customer service from Trix and Henry. They went above and beyond helping me set up this app.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Good day to you, La Line Collective Australia! Thanks a ton for your wonderful feedback! Our team, especially Trix and Henry is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team. May you need any further assistance, please feel free to drop us a message via live chat or email us at [email protected]. It's always our pleasure to accompany you. All the best, Richard Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 18, 2021

Amazing support. I would, strongly, recomend this app to anybody. I was in a real Hurry when I installed it and the gave a solution in minutes. Outstanding service.

Using app

12 days

Total reviews

5

Average rating

5.0

Developer Reply

Good day Sportech fitness, You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that we could support and satisfy you! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We are always happy to assist you! Best regards, Rio Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 17, 2021

This app works great. I had a lot of questions and need some help to get it perfect for what we needed and their team was quick to response and help me out with exactly what I needed to do. Couldn't be happier. Thank you!

Using app

About 22 hours

Total reviews

3

Average rating

5.0

Developer Reply

Good day to you WaterlessCookware, We can't express by words how grateful we are to have a chance to support your business! Our team is really excited to read your awesome review. With your precious support, we would definitely try harder to provide better features and also better services. You are always our pride and joy! Please feel free to reach us anytime via live chat or email [email protected] as we always welcome you! All the best, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 16, 2021

Very happy with the support! The team is really efficient & super reactive. Daniel helped a lot to configure buy x and y to get Z thank you for the support, Daniel

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Good day Adele Green, You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that we could support and satisfy you! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We are always happy to assist you! Best regards, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 10, 2021

Ellie from the support team helped me for over 2.5 hours to understand more of the app capabilities and help with some customizations. She was such a huge support. Thank you Ellie!

Using app

About 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Dear Grande Cosmetics, It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Ellie is really excited to read your awesome review. Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Alex Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 10, 2021

Very happy with the support! The team is really efficient & super reactive. Thanks again for your great support.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Good day MOTIVE BÉBÉ We are all so proud that our app and support can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our customers. If you have any further questions, please feel free to leave us a message via live chat or an email to [email protected]. We are always ready to support you! Best regards, Alex Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 9, 2021

Throughly recommend this app. The support team including Ellie, Robert and Brian went over and above to ensure that the app worked on my custom theme. Thanks guys!

Store

Corries

Using app

About 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Hi Corries, Thank you so much for leaving so awesome a review! Ellie, Robert and Brian would be happy to know that you are satisfied with our app and support team! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Martin Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 9, 2021

Robert and Louis are perfect support teams. I wanted to customize the application, their support was so fast and perfect. I recommend you to use this application.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Good day Mardi Mercredi, You made our day with your trust in Free Gifts app and your awesome review! Robert and Louis would be happy to know that you are satisfied with our app and support team! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Richard Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 9, 2021

It's magic. We're finally able to provide all the complex promotions mechanics that we have in mind for our customers.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Good day to you, Acuralle! Thanks a ton to your wonderful feedback! Our team is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team. May you need any further assistance, please feel free to drop us a message via live chat or email us at [email protected]. It's always our pleasure to accompany you. All the best, Richard Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 8, 2021

Great application! The customer service is great, friendly and very attentive. Thank you very much.

Using app

7 days

Total reviews

2

Average rating

5.0

Developer Reply

Good day Couffin Tout Doux, This is Free Gifts - Customer Support Team. Thank you so much for your compliment on Free Gifts app and also for you helpful feedback. Your support means world to us and it would encourage Free Gifts Team to work tirelessly to improve the features for our valued customers. If you have any further requests, please feel free to contact us via our livechat or email us at [email protected]. We are always ready to serve! Best regards, Anne Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 2, 2021

I used this app to create a spend XX$ > get a free product promo. It was simple and worked well, but my site is connected to an instore POS that provides inventory data and that created a conflict with the app, telling customers we were out of stock of the free gift. Anne helped me sort it out very quickly, and reset the app so it won't happen in future promotions. Really impressed with service.

Using app

Almost 3 years

Total reviews

4

Average rating

4.8

Developer Reply

Good day Nzo Active, You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that we could support and satisfy you! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We are always happy to assist you! Best regards, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 1, 2021

I like the app and the flexibility it provides with regards of gift combinations and presentations in the product and cart pages. The support team is outstanding and always there if you need them.

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Good day to you Almah Skincare, We can't express by words how grateful we are to have a chance to support your business! Our team is really excited to read your awesome review. With your precious support, we would definitely try harder to provide better features and also better services. You are always our pride and joy! Please feel free to reach us anytime via live chat or email [email protected] as we always welcome you! All the best, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 27, 2021

App is good but the support team is outstanding! They helped me set up the campaign, debug it and even implement the code on two of my themes. Amazing!

Using app

6 days

Total reviews

11

Average rating

4.9

Developer Reply

DearUndrdog Surface Products, How lovely a customer you are! We are grateful that you trust Free Gifts app and let us accompany you in your business. Thanks to your support, we would work tirelessly to improve Free Gifts app. May you need further assistance, please contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Rio Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 27, 2021

This APP has many useful functions, Their staff, Anne, patiently helped me with the installation and use.

Using app

5 days

Total reviews

7

Average rating

3.9

Developer Reply

Hi Kokorosastudio.com, We truly appreciate that we can accompany such a kind-hearted and lovely customer like you! Anne would be super thrilled to read your wonderful feedback. Your precious support motivated us to keep on developing the app and providing better services to our precious customers. If you have any further questions, please feel free to leave us a message via live chat or an email to [email protected]. We are always ready to support you! Best regards, Rio Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 22, 2021

Great customer service that responds quickly and is always ready to help. This app also has great customization features.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Good day HOW TO CAKE IT, You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that we could support and satisfy you! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We are always happy to assist you! Best regards, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 21, 2021

The support is super fast and super-efficient. This is my 2nd time installing this app. I couldn't find any other free gift app that can match this app's features.

Using app

8 months

Total reviews

9

Average rating

5.0

Developer Reply

Dear Online Innersejuk Store, Our team is super thrilled to read your awesome feedback. It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Trix Free Gifts - Customer Support Team.