All reviews

Rating Breakdown

  • 5
    92% (2,006 ratings)
  • 4
    4% (94 ratings)
  • 3
    1% (13 ratings)
  • 2
    1% (12 ratings)
  • 1
    2% (52 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 20, 2021

Fantastic app, did everything I needed it to and the support I received from Robert was outstanding, answered all my questions - explained brilliantly. Helped me fix and issues or questions I had quickly. Then followed up afterwards which I really appreciated. He is a fantastic member of the team!

Using app

29 days

Total reviews

5

Average rating

4.8

Developer Reply

Hi Lanoguard, You made our day with your awesome review! Robert will be happy to know that he was able to assist you promtly. With your support, Free Gifts app team will work tirelessly to improve the app and develop more interesting features. May you need any support, please let us know via our livechat or email us at [email protected]. We're just an email away :) Best regards, Alex Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 15, 2021

I used this app for Buy 1 Get 1 offer. This app supports every mechanism that we need for offers. The support team is great and assisted me throughout the setup. I highly recommend this app for its advanced features and support team.

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Hi Annapurneshwari Chutneys and Savouries, How lovely a customer you are! We are grateful that you trust Free Gifts app and let us accompany you in your business. Thanks to your support, we would work tirelessly to improve Free Gifts app. May you need further assistance, please contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Alex Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 15, 2021

App is working well and doing what's promised. Exceptional customer service if you should experience a problem or just have a question. Thanks a lot!

Using app

10 months

Total reviews

2

Average rating

3.0

Developer Reply

Dear Just-Legends.com, Our team is super thrilled to read your awesome feedback. It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Mitchell Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 14, 2021

We like the appand recomended it. After long research we finaly find an easy and well working one for free gift. And Robert is great as support. He helps me to solve one strange crisis that we have with our products page even it was late at night. Thank you!

Store

Ameissy

Using app

10 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi Ameissy, Thank you so much for leaving so awesome a review! Robert would really be happy to know that you are satisfied with our app and support team! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 14, 2021

The customer service behind this app is phenomenal! They helped me achieve the exact offer I was after which included editing code on my site. The best part, it was a super quick process and the service team understood exactly what I wanted. Would definitely recommend!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Good day to you FLOAM The Label, Thanks a ton to your wonderful feedback! Our team is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team. May you need any further assistance, please feel free to drop us a message via live chat or email us at [email protected]. It's always our pleasure to accompany you. All the best, Martin Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 11, 2021

great customer service thank you for the app which is really useful and friendly user support is really reactive and helpful

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Dear Flash White Pro™, Thank you so much for leaving us a wonderful review! Our team is all excited to receive your kind words on our app features and customer service. With your precious feedback, it motivates us to keep on improving the app and develop better features for our customers! If you need further support, we will always be waiting for you at live chat or email [email protected]. It's always our pleasure to assist you! Best regards, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 5, 2021

This app is quite handy. Robert and his team is very helpful and supportive. Have our issue solved quickly. Definitely recommend app.

Using app

Over 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Dear Dermalume, Thank you so much for your kind words! Our team, especially Robert, will be really excited to read this. With your precious feedback, it motivates us to keep on improving the app and develop better features for our customers! If you need further support, we will always be waiting for you at live chat or [email protected]. It's always our pleasure to assist you! Best regards, Anne Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 5, 2021

The support team are really helpful (Robert, Trixie and Brian) and do go above and beyond to resolve any problems. They work quickly and have ensured we are able to use their app despite having a custom pricing app also on our site.

Using app

Over 3 years

Total reviews

11

Average rating

5.0

Developer Reply

Good day Lily & Loaf, We are all so proud that our app and support team can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our merchants. If you have any further questions, please feel free to leave us a message via live chat or an email to [email protected]. We are always ready to support you! Best regards, Martin Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 1, 2021

I love how easy-to-use and reliable this app is. The support team are great and very responsive. The app provides a neat solution to quite complex problems that are notoriously hard to solve natively in Shopify

Using app

7 months

Total reviews

12

Average rating

5.0

Developer Reply

Good day to you DID electrical, Thank you so much for leaving us so awesome a review! With your precious feedback, it motivates us to keep on improving the app and our support team. If you need further support, we will always be waiting for you at live chat or [email protected]. Your satisfaction is always our highest priority! Best regards, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 1, 2021

Very useful app and helpful support team. Very quick response time. The app was installed quickly for me the team

Store

Kallyc

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Good day Kallyc, You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that you are satisfied with our support! If you have any further requests, please feel free to contact us via our livechat or email us at [email protected]. We always appreciate you! Best regards, Ellie Free Gifts - Customer Support Team.

5 / 5 Share

Sept. 29, 2021

The best free gifts app from Shopify. Excellent support, easy to use and it doesn't use coupons to make the gifts, so customers can apply the discount of their affiliate.

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Good day MAX PROTEIN®, We are all so proud that our app and support can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our customers. If you have any further questions, please feel free to leave us a message via live chat or an email to [email protected]. We are always ready to support you! Best regards, Alex Free Gifts - Customer Support Team.

5 / 5 Share

Sept. 27, 2021

Trix and Louis are extremely helpful. Top-notch customer service!! The app does what it says, finally a quick and reliable app with prompt service!

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Nice day to you skinsister, Thank you so much for leaving so awesome a review! Trix and Louis would be really excited to read your awesome review. With your precious support, our team would definitely try harder to provide better features and also better services. You are always our pride and joy! Please feel free to reach us anytime via live chat or email [email protected] as we always welcome you! All the best, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Sept. 24, 2021

Needed some quick help to resolve an on-the-spot customer issue and Trix was super quick on the live chat and helped me get the issue sorted out! Excellent customer service when I needed it. As a platform it would be much easier if there was an option to tick a collection that is specifically excluded from an offer, rather than having to tick all the collections that you want included, as it is much easier to exclude a handful than include over 150 in our case! Edited to add: my above feedback was taken onboard super quickly and actioned less than 24 hours later! Very impressive service.

Using app

Almost 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Good day to you Koko Black Chocolate, Thanks a ton to your wonderful feedback! Our team is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app features and our support team. May you need any further assistance, please feel free to drop us a message via live chat or email us at [email protected]. It's always our pleasure to accompany you. All the best, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Sept. 21, 2021

I had some issues on this app, but I got help from Daniel and he fixed everything right away. Thank you !

Using app

19 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi Lala store, Thank you so much for your awesome review! Daniel would be excited when reading this. Thanks to your trust in our Free Gifts app, we would work harder to develop new features and improve our support team to assist you better in your business. We are just one message away via live chat or email address [email protected]. Your satisfaction is always our pride and joy! Best regards, Martin Free Gifts - Customer Support Team.

5 / 5 Share

Sept. 17, 2021

Great customer service setting up codes! Quick, helpful, and friendly. I would recommend it. Thanks.

Using app

6 days

Total reviews

3

Average rating

5.0

Developer Reply

Good day Human Food, Thank you so much for leaving us an awesome review! With your precious support, our team is encouraged to work harder to improve the app and the support team. If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Ellie Free Gifts - Customer Support Team.

5 / 5 Share

Sept. 17, 2021

Used the app to create a buy one get one free offer. When I had a small glitch the support team (especially Trix) were very quick to resolve the issue.

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Dear Spacemasks, You really made our day with your kind words! Our team, especially Trix, will be really excited to read this. With your precious feedback, it motivates us to keep on improving the app and develop better features for our customers! If you need further support, we will always be waiting for you at live chat or [email protected]. It's always our pleasure to assist you! Best regards, Alex Free Gifts - Customer Support Team.

5 / 5 Share

Sept. 17, 2021

First of all, the feature offered, to have free gifts popping up when customers put select merchandise in cart, is a feature that I had tried to find an app for, for a long time...really happy to have found that Secomap offers this. That said I am also thankful for the customer support. Support has been available around the clock. I also appreciate that the app team is volunteering to fix any arising issue for us, instead of sharing instructions only. This is has been very helpful to me since sometimes I simply do not have time to be sidetracked and try to learn how to troubleshoot various apps. So, Thank you again, Trish and the team!

Using app

About 2 years

Total reviews

13

Average rating

5.0

Developer Reply

Hi Destination Gold Detectors, Thank you so much for leaving so wonderful a review! Trix would be happy to know that you are satisfied with our app and support team! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Martin Free Gifts - Customer Support Team.

5 / 5 Share

Sept. 15, 2021

The staff members are amazing and very helpful. They help me installing my offers et resolve some issues in minutes only ! I really recommend the app!

Using app

29 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi Be my cook, We are so glad that our team has been able to support you promptly. Thank you so much for leaving us a wonderful review so that we can work tirelessly to improve our app even more. May you have any further requests, please contact us via our live chat or email us at [email protected]. We are always ready to serve you! Best regards, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Sept. 14, 2021

I used this app to help me add free gifts at the checkout when full-sized items were ordered. The app was good to start with, but I encountered a few areas that needing improving specifically to my site. The team were amazing in fine tuning certain areas for me, including a much faster re-fresh of the checkout. They provided an almost bespoke service with amendments which has made my life much easier and reassured me for launching the site. Thank you!!

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Dear Robyn Skincare, Our team is super thrilled to read your awesome feedback. It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Trix Free Gifts - Customer Support Team.

5 / 5 Share

Dec. 21, 2023

Amazing app for free gifts! Very easy to setup and configure. Using it since a year now. Great support.

Using app

About 2 years

Total reviews

7

Average rating

5.0

Developer Reply

Good day to you belif India, Thank you so much for leaving us so awesome a review! With your precious feedback, it motivates us to keep on improving the app and our support team. If you need further support, we will always be waiting for you at live chat or [email protected]. Your satisfaction is always our highest priority! Best regards, Martin Free Gifts - Customer Support Team.