All reviews

Rating Breakdown

  • 5
    92% (2,006 ratings)
  • 4
    4% (94 ratings)
  • 3
    1% (13 ratings)
  • 2
    1% (12 ratings)
  • 1
    2% (52 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 14, 2021

Absolutely first class customer service. Trix was able to answer and resolve a small issue I was having when displaying an offer generated by the app with a 3rd party checkout slide bar. App works perfectly now on both desktop and mobile devices.

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi The Boujie Lounge , Thank you so much for your awesome review! Trix would be excited when reading this. Thanks to your trust in our Free Gifts app, we would work harder to develop new features and improve our support team to assist you better in your business. We are just one message away via live chat or email address [email protected]. Your satisfaction is always our pride and joy! Best regards, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Sept. 9, 2021

fast support! Quick to resolve all inquiry and it works!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Good day to you Knox Corporation! Thanks a ton to your wonderful feedback! Our team is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team. If you have any further questions, please feel free to leave us a message via live chat or an email to [email protected]. It's always our pleasure to accompany you. All the best, Rio Free Gifts - Customer Support Team.

5 / 5 Share

Sept. 8, 2021

Louis and Trix were great in helping me resolve my App issue in a quick fashion. communication was great too.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Nice day to you Above The Collar, Thank you so much for leaving so awesome a review! Louis and Trix would be really excited to read your awesome review. With your precious support, our team would definitely try harder to provide better features and also better services. You are always our pride and joy! Please feel free to reach us anytime via live chat or email [email protected] as we always welcome you! All the best, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Sept. 7, 2021

The Support is really helpful and nice, you can ask for help at any time and they will make it resolved for you.

Store

Sanfe

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Good day to you Sanfe, We can't express by words how grateful we are to have a chance to support your business! Our team is really excited to read your awesome review. With your precious support, our team would definitely try harder to provide better features and also better services. You are always our pride and joy! Please feel free to reach us anytime via live chat or email [email protected] as we always welcome you! All the best, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Sept. 6, 2021

Best support I have received from any app company on here. I had a few issues with speed and a minor issue with the banner. Fixed them all quickly. Thanks!!

Using app

9 months

Total reviews

3

Average rating

3.7

Developer Reply

Dear Metaldetectingshop.com, It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Ellie Free Gifts - Customer Support Team.

5 / 5 Share

Dec. 23, 2021

Shoutout to Robert and Anne for the world-class support! I experienced an issue with setting up an offer and Robert was quick to jump in to help me with it. Louis is also quick to help troubleshoot some coding issues for us. The app work well with Buy 1 Get 1 promotion and it also has the ability to set up Purchase with Purchase deals. Easy to set up with a few clicks. Importantly, thumbs up to the customer support team - Trix & Louis who have greatly supported in the process of getting us familiar, and guidance in setting up with bundle deals. Definitely would recommend this app to e-commerce retail business in a consumer-centric environment.

Using app

Over 4 years

Total reviews

6

Average rating

5.0

Developer Reply

Hi Robinsons Singapore, Our team is always grateful to have you with us and it's our honor to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied. If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you! Best regards, Martin Free Gifts - Customer Support Team.

5 / 5 Share

Sept. 2, 2021

Robert and Louis of the development team is perfect! I asked to customize the application and then they were so kind and fast to solve my problem. I recommend you guys to give some gifts to your customers.

Store

87MM

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi 87MM, Thank you so much for your awesome review! Robert and Louis would be excited when reading this. Thanks to your trust in our Free Gifts app, we would work harder to develop new features and improve our support team to assist you better in your business. We are just one message away via live chat or email address [email protected]. Your satisfaction is always our pride and joy! Best regards, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Sept. 1, 2021

Great experience, very helpful support team, chat option is brilliant- there is always someone who can solve any issue fast. Five star for sure!

Using app

14 days

Total reviews

1

Average rating

5.0

Developer Reply

Dear PEAK HORSE, Thank you so much for your awesome feedback on our app and support! We could not be any happier that we can accompany you and could assist you promptly. Thanks to your precious support, we are encouraged to work harder on improving Free Gifts app. If you need our support, we will always be ready to give you a hand via our live chat or [email protected]! Yours sincerely, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Aug. 30, 2021

I'm using the app since 5 months and honestly it works perfectly. The user experience is great. But what I prefer in the app is the aftersales service, the chat is great, and people working there are always happy, fast to solve your issues and professional. Special thanks to "TRIX" on the team :)

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Good day Nid de rêve, We are all so proud that our app and support can satisfy you! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our customers. If you have any further questions, please feel free to leave us a message via live chat or an email to [email protected]. We are always ready to support you! Best regards, Alex Free Gifts - Customer Support Team.

5 / 5 Share

Aug. 30, 2021

Trix is a really helpful customer service guide! She is quick to respond and very helpful for different queries. The app is also really helpful as it serves different options for us to give free gifts to our customers!

Using app

9 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Bottomslab Global, Thank you so much for leaving so awesome a review! Trix would be happy to know that you are satisfied with our app and support team! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Rio Free Gifts - Customer Support Team.

5 / 5 Share

Aug. 26, 2021

Their support is top notch- Daniel & Robert were incredibly helpful in answering all of my questions around gift set up. They helped troubleshoot some issues we ran into in a timely manner to help ensure a successful gift launch. Would definitely recommend this app based on the level of service and support I received.

Using app

About 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Good day to you Printfresh, We can't express by words how grateful we are to have a chance to support your business! Daniel and Robert would be really excited to read your awesome review. With your precious support, our team would definitely try harder to provide better features and also better services. You are always our pride and joy! Please feel free to reach us anytime via live chat or email [email protected] as we always welcome you! All the best, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Nov. 30, 2021

「〇〇を買ったら□□がもらえる」等で使用しました。条件もいろいろなことを設定できます。例えば、「特定の商品を含む△△円以上」や「特定のコレクションで△△円以上」等で設定できます。 また、開発者の対応が早くとても助かりました。 いつもありがとうございます!

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi fgj-prod, Our team is so grateful to have you with us and it's our honor to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied. If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you! Best regards, Martin Free Gifts - Customer Support Team.

5 / 5 Share

Aug. 25, 2021

Robert and Louis provide a good service and answer all my inquiries about their app. Hoping that your app will help us boost our sale. Thank you.

Using app

Over 1 year

Total reviews

6

Average rating

4.5

Developer Reply

Good day to you Big Skinny Philippines, Thank you so much for leaving us so awesome a review! With your precious feedback, it motivates us to keep on improving the app and our support team. If you need further support, we will always be waiting for you at live chat or [email protected]. Your satisfaction is always our highest priority! Best regards, Rio Free Gifts - Customer Support Team.

5 / 5 Share

Aug. 19, 2021

Very helpful and responsive of their technical support to check the issues of our store. Got settled very fast and it's a good app to use. Highly recommended :) Thanks Trix and Ellie for your help!

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi ALLYOUNG INTERNATIONAL (MALAYSIA) SDN BHD, Thank you so much for your awesome review! Trix and Ellie would be excited when reading this. Thanks to your trust in our Free Gifts app, we would work harder to develop new features and improve our support team to assist you better in your business. We are just one message away via live chat or email address [email protected]. Your satisfaction is always our pride and joy! Best regards, Rio Free Gifts - Customer Support Team.

5 / 5 Share

Aug. 15, 2021

i really love this app. After research some most app i found this . This is a wonderful app the performance of the app is really Stunning. A part from all these i really appreciate the support of the team. Even weekends also they support their best, i never seen such a cooperative team.. Amazing Customer service...

Using app

3 months

Total reviews

10

Average rating

4.3

Developer Reply

Hi Bigflex Lifescience, We are so grateful for your trust and satisfaction with Free Gifts app. Our team is all happy to know that we could support you promptly and make you satisfied! It's always our honor to support you and to be with you in your business! If you need any further support, please get back to us via live chat or email [email protected]. We are always willing to give you a hand! Cheer, Martin Free Gifts - Customer Support Team.

5 / 5 Share

Aug. 13, 2021

I used this app to help me do apply free gifts function to our website and also request other assistance regarding some issues I faced. And they responded very fast and well handled the issue with kindness and patience. I highly recommend this app!

Using app

Over 2 years

Total reviews

13

Average rating

5.0

Developer Reply

Dear Nano Singapore Shop, It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Ellie Free Gifts - Customer Support Team.

5 / 5 Share

Aug. 13, 2021

great support team! Had one small issue, they replied within minutes and helped me resolve the issue quickly.

Using app

About 1 month

Total reviews

6

Average rating

5.0

Developer Reply

Good day to you DELENordic.com, Thank you so much for leaving us so awesome a review! With your precious feedback, it motivates us to keep on improving the app and our support team. If you need further support, we will always be waiting for you at live chat or [email protected]. Your satisfaction is always our highest priority! Best regards, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Aug. 12, 2021

Recently installed this app to run a promotion to give away items for sales over a $ threshold. The setup was intuitive however I did have some issues getting it exactly right. The support team stepped up and went above and beyond to get the app working exactly the way I wanted. The support was immediate and very understanding. Cheers

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Good day to you ShaverHub! Thanks a ton to your wonderful feedback! Our team is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team. May you need any further assistance, please feel free to drop us a message via live chat or email us at [email protected]. It's always our pleasure to accompany you. All the best, Rio Free Gifts - Customer Support Team.

5 / 5 Share

Aug. 12, 2021

Great app to offer multiple campaigns to our customers. Supports we get are responsive and professionally done. 100% worth the cost

Store

SENSHA

Using app

About 1 year

Total reviews

5

Average rating

4.2

Developer Reply

Good day SENSHA, You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that we could support and satisfy you! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We are always happy to assist you! Best regards, Sam Free Gifts - Customer Support Team.

5 / 5 Share

Aug. 10, 2021

customer service (Trix) is really helpful and professional and solved my query easily and professionally

Store

Veinz

Using app

10 months

Total reviews

2

Average rating

4.5

Developer Reply

Hi Veinz, Thank you so much for leaving so awesome a review! Trix would be happy to know that you are satisfied with our app and support team! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Martin Free Gifts - Customer Support Team.