All reviews

Rating Breakdown

  • 5
    93% (2,222 ratings)
  • 4
    4% (102 ratings)
  • 3
    1% (13 ratings)
  • 2
    0% (11 ratings)
  • 1
    2% (52 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 14, 2022

Great App for gifts and promotions. Easy to install and integrate it to your Shopify theme by their experts. Customer Service was really helpful and willing to have a look and solve any problem within a couple of minutes. Totally recommended!

Using app

7 days

Total reviews

4

Average rating

4.8

Developer Reply

Hello, Vertere Berlin. We are overjoyed and grateful for your kind words about our services! That note will undoubtedly help us in our efforts to provide excellent customer service! If you have any questions, please contact us via LiveChat or email at [email protected]. We hope to be of assistance to you! Amber Free Gifts - Customer Support Team

5 / 5 Share

June 23, 2022

I have been really happy with the support provided by the app. They are always genuinely friendly and willing to help answer questions. They have provided quick solutions to any issues that I have encountered and have offered customization solutions when needed. I would highly recommend giving the app a try!

Using app

12 months

Total reviews

8

Average rating

4.5

Developer Reply

Grace and Lace, I hope you are having a wonderful day. We appreciate you taking the time to leave such a nice comment! We will continue to work hard to improve the features and experience of our loyal customers. If you need more help, please contact us via live chat or email at [email protected]. We are always happy to help. Our primary goal is to provide you with the best service possible! Best wishes! Steven Free Gifts - Customer Support Team

5 / 5 Share

June 8, 2022

Incredible customer service and prompt response to all questions! We would recommend it to anyone who wants to add a gift promotion program to their store.

Using app

About 1 year

Total reviews

4

Average rating

4.0

Developer Reply

Hello, petpawz.com.au, We appreciate your positive comments! Our entire team is overjoyed right now! As a result of your support, we will continue to work hard to improve our products and the experience for our loyal customers. Please contact us via live chat or email at [email protected] if you require assistance. If you require assistance, we are always available! We hope to be of assistance! David Free Gifts - Customer Support Team

5 / 5 Share

June 8, 2022

Great app got a sale the fist day of installation and Anne in their Chat support was extremely helpful. Showed me how to work out a couple of bugs

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Good day, Salt Bae Meats Butcher Shop! That is an incredibly touching review! Anne is overjoyed right now! We now have even more motivation to improve our services in the future, thanks to you:D If you need help, please contact us via Live Chat or [email protected]. Best wishes, Lauren Free Gifts - Customer Support Team

5 / 5 Share

June 8, 2022

The Secomapp team was very quick to respond to my set up request. They also stayed with me until my store was ready to implement our new gift offers and helped me troubleshoot when there were things that didn't work correctly. They have great customer service!

Using app

5 days

Total reviews

4

Average rating

5.0

Developer Reply

Hello there, Dr. Killigan's. Thank you for taking the time to respond so thoughtfully! We will undoubtedly continue to strive to improve the features and experience of our loyal clients. If you need more help, please contact us via live chat or email at [email protected]. We are always happy to help. Our top priority is to provide you with the best service possible! Best regards, Sarah, Free Gifts - Customer Support Team

5 / 5 Share

June 8, 2022

Installed the app, the team were very helpful and always on hand to help support you through the process. We are now able to offer our customers a free mini gift(s) with certain spend, automatically added to cart. Would recommend! Thank you for your help.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

WUNDERBROW.CO.UK, thank you very much! We were ecstatic to receive that feedback! We now have even more drive to improve our services in the next days as a result of you :D Please contact us via Live Chat or email at [email protected] if you require assistance. Have a fantastic day! Amanda Free Gifts - Customer Support Team

5 / 5 Share

June 3, 2022

app is working nicely. Its a very good app, if you want to offer free gift with each purchase, and hopefully increase your Conversion rates. Very good support as well!

Using app

6 months

Total reviews

23

Average rating

4.0

Developer Reply

Hello, Woodstone. Thank you for taking the time to write such a great response! We will surely continue to endeavor to improve our loyal clients' features and experience. If you require any extra assistance, please contact us by live chat or email at [email protected]. We are always willing to assist. Our number one priority is to offer you the best service possible! Best regards! Anne Free Gifts - Customer Support Team

5 / 5 Share

June 3, 2022

Very good app and also quick and good customer serivce, thank you for this app, it has given us much more sales <3

Using app

Over 1 year

Total reviews

7

Average rating

5.0

Developer Reply

Good day, Saaren Taika Shop! We appreciate your positive feedback! Right now, our entire crew is ecstatic! We will continue to work hard to improve our products and experience for our loyal customers as a result of your support. If you want assistance, please contact us by live chat or email at [email protected]. We are always available to help you if you need it! We hope to be able to assist you! Amber Free Gifts - Customer Support Team

5 / 5 Share

June 3, 2022

Great app! David Nguyen is supportive! Fast response and informative! There is nothing more to expect!

Using app

5 months

Total reviews

4

Average rating

5.0

Developer Reply

asianoeki, Have a fantastic day! The Free Gifts customer service team is grateful for your kindness and affection. We are ecstatic to have received such good feedback, and David is the happiest of all of us:D If you have any questions, please contact us by LiveChat or email at [email protected]. So happy to be working with you Daniel Free Gifts - Customer Support Team

5 / 5 Share

June 2, 2022

Their support is awesome! Helped me to set up offers that I need for my store in no time! Highly recommend!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

I hope you're having a good day. Zuzzistore We appreciate your positive feedback! Right now, our entire crew is ecstatic! We will continue to work hard to improve the features and experience for our loyal customers as a result of your support. If you want assistance, please contact us by live chat or email at [email protected]. We are always available to help you if you need it! Have a wonderful day! Ellie Free Gifts - Customer Support Team

5 / 5 Share

June 2, 2022

David & Louis were very helpful and knowledgeable. They managed to fix my issue for me and even gave me tips to manage our store.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Have a fantastic day, Bloom Connect SG! The Free Gifts customer service staff is grateful for your kindness and love. David and Louis are very happy about the excellent feedback we've received:D If you have any questions, please contact us by LiveChat or email at [email protected]. I'm delighted we're collaborating! Lucas Free Gifts - Customer Support Team

5 / 5 Share

June 1, 2022

Good customer care support and useful app. The guidance through chat support was really helpful. Much better than shopify's own support,

Store

Dermame

Using app

8 days

Total reviews

1

Average rating

5.0

Developer Reply

Good morning, Dermame. Thank you very much for your thoughtful remarks! Right now, our entire crew is ecstatic! As a consequence of your support, we will continue to work hard to improve the products and experience for our loyal customers. Please contact us via live chat or email at [email protected] if you require assistance. We'll be there for you whenever you need us! Best to you, El Free Gifts - Customer Support Team

5 / 5 Share

May 31, 2022

David and Brian are the best. They literally set up my offer for me! They were very patient and it was best experience I've ever had with any Shopify app.

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Good day to you Glowstone Jewelry! That is a truly heartfelt review! Right now, David and Brian are overjoyed! Thanks to you, we now have even more drive to improve our services in the future:D If you require any assistance, please contact us via Live Chat or [email protected]. Best regard, Daniel Free Gifts - Customer Support Team

5 / 5 Share

May 30, 2022

The app is very easy to use. The Secomapp team is very helpful in customizing the features. Dave and Henry are both so patient in accommodating the requests and queries. Keep up the good work!

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much, Jurlique Australia! That review made us very happy! David and Henry are speechless right now due to their excitement! Because of you, we now have even more motivation to improve our services in the coming days:D If you require assistance, please contact us via Live Chat or email at [email protected]. Have a wonderful day! Ellie Free Gifts - Customer Support Team

5 / 5 Share

May 27, 2022

The app is pretty user-friendly and straightforward. Reaching out to the Secomapp team is really easy via Livechat/Email and I always appreciate how David, Ellie, and Louis from the team are always helpful at answering questions on functionality or troubleshooting any issues within their scope. Thanks for the assist always!

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Have a wonderful day, Alex Woo Inc.! The Free Gifts customer service team appreciates your generosity and love. We are overjoyed to have received such a positive feedback, and David is the happiest of us all:D Please contact us via LiveChat or email at [email protected] if you have any questions. I'm glad we're working together! Steven Free Gifts - Customer Support Team

5 / 5 Share

May 27, 2022

Thank you David and Louis for the thousand requests we made. We have a complex website but the app worked as soon as it was installed - the back end is very strong. Definitely will recommend this app around for the features available and the amazing customer service.

Using app

Over 1 year

Total reviews

7

Average rating

5.0

Developer Reply

Hello there, Vetopia Online Store. We at Free Gifts appreciate the good vibes you're sending our way:D Louis and David are overjoyed to hear that you are satisfied with their assistance! In order to improve our service, our team will continue to strive for greater excellence! If you require assistance, please contact us via Livechat or email at [email protected]. Have a fantastic day! Amanda Free Gifts - Customer Support Team

5 / 5 Share

May 26, 2022

I was so excited when I saw the customer service, they are like my friend. they did really a great job. I will recommend this great plugin.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Good day, Ambi Skincare. Thank you so much for your kind words! Our entire team is overjoyed right now! We will continue to work hard to improve the features and experience for our loyal customers as a result of your support. If you need help, please contact us via live chat or by email at [email protected]. We will be available whenever you require us! Best wishes, Dave Free Gifts - Customer Support Team

5 / 5 Share

May 25, 2022

top app fonctionne très bien , user friendly , simple a comprendre par le client , et elle a aucun bug merci aussi pour leurs support très réactif

Using app

13 days

Total reviews

2

Average rating

5.0

Developer Reply

Bonjour Small Boss. Merci beaucoup pour tes mots gentils! Toute notre équipe est ravie en ce moment ! Nous continuerons à travailler dur pour améliorer les fonctionnalités et l'expérience de nos clients fidèles grâce à votre soutien. Si vous avez besoin d'aide, veuillez nous contacter via le chat en direct ou par e-mail à [email protected]. Nous serons disponibles chaque fois que vous aurez besoin de nous ! Notre équipe utilise un outil de traduction donc désolé s'il y a une faute d'orthographe :D Meilleurs vœux, Ryan Free Gifts - Équipe d'assistance à la clientèle

5 / 5 Share

June 19, 2023

This is a must-have app! definitely increases conversion rates. Similar applications charge double and also restrict based on traffic, which is absurd. Above everything, excellent customer service! Thanks to Mina, Ellie, David, and Henry for their assistance in customizing the app to match my site. I have no words to thank this wonderful team for providing the best service I have ever received! recommended!!

Using app

Over 2 years

Total reviews

22

Average rating

4.9

Developer Reply

Epic Loot Shop, have a wonderful day! Your kindness and love are greatly appreciated by the Free Gifts customer service team. Ellie, David, and Henry are overjoyed that we have received such a positive review:D Please contact us via LiveChat or email at [email protected] if you have any questions. I'm glad we're working together! Ben Free Gifts - Customer Support Team

5 / 5 Share

May 20, 2022

Great support from Anna, really fast and professional! This app is great to use for all your upsell!

Store

BALR.

Using app

19 days

Total reviews

6

Average rating

5.0

Developer Reply

Good day, BALR. Thank you so much for your thoughtful comments about our assistance:D Your positive feedback has given us a boost in confidence, especially Anne, and we will use it to improve our services! If you have any questions, please contact us via Live Chat or email at [email protected]. We look forward to assisting you once more! Best wishes, Daniel Free Gifts - Customer Support Team