All reviews

Rating Breakdown

  • 5
    92% (2,009 ratings)
  • 4
    4% (94 ratings)
  • 3
    1% (13 ratings)
  • 2
    1% (12 ratings)
  • 1
    2% (52 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 14, 2021

I require an app that allows me to do tier gifting based on purchase qualification on certain products, this allows me to do it well! Louis (Developer) and Robert (Customer Service) was very very helpful!

Using app

About 3 hours

Total reviews

1

Average rating

5.0

Developer Reply

Good day The Boozy Hub, You made our day with your trust in Free Gifts app and your awesome review! Robert and Louis would be really happy to know that you are satisfied with our support! If you have any further requests, please feel free to contact us via our livechat or email us at [email protected]. We always appreciate you! Best regards, Trix Free Gifts - Customer Support Team.

5 / 5 Share

May 25, 2022

This app has been awesome for us. We've had it for several years now. The best part truly is their customer services and development team. Anne today, was able to solve some issues I was having, brought in her development team and solved the issue. Kept testing with me until all issues were solved. Thank you and I truly appreciate you're prompt response and dedication.

Using app

About 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Hi House of Sillage, We are so glad that our team has been able to support you promptly. Thank you so much for leaving us a wonderful review so that we can work tirelessly to improve our app even more. May you have any further requests, please contact us via our livechat or email us at [email protected]. We are always ready to serve you! Best regards, Sam Free Gifts - Customer Support Team.

5 / 5 Share

May 13, 2021

I have been using this app for about a year. Great app for those requiring free gifts to be added automatically into your cart. The support was superb. Trix, the one who helped me to optimize some of the loopholes, was patient in teaching me how to do it. They also optimize the auto-refreshing rate on the cart page which helps to improve on the page speed. Definitely recommend anyone who needs to add free gifts to improve conversions and AOV.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Hi Moving Steps, You made our day with your kindness and your awesome review. We are so grateful to have you with us and we could not be happier to have your trust and satisfaction! With the support from our precious customers, we would definitely work harder to improve our app and support. Should you need any further assistance, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Sam Free Gifts - Customer Support Team.

5 / 5 Share

May 13, 2021

Absolutely THE BEST! I searched a wile and FreeGift is very professional! With a super client service! Thank you!!!

Using app

4 months

Total reviews

6

Average rating

5.0

Developer Reply

Hi Enrico Rizzi Milano, We are all so proud that our app and support can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our customers. If you have any further questions, please feel free to leave us a message via live chat or an email to [email protected]. We are always ready to support you! Best regards, Rio Free Gifts - Customer Support Team.

5 / 5 Share

Feb. 28, 2023

I am amazed by the app features and more specifically support team are really great. In our new theme, we want fee gift to be added in the side cart via AJAX and they fixed in no time. Especially thank you Anne and Brian.

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Dear Super Sleeper Pro, I can't express in words how grateful we are to have a chance to support a patient and warm-hearted customer like you! Trix will definitely be happy to hear that. Our team will work tirelessly to develop new features and improve our support quality. Don't hesitate to drop us a message via live chat or email address [email protected]. We are always willing to assist you! Cheers, Robert Free Gifts - Customer Support Team.

5 / 5 Share

May 13, 2021

Trix was amazing—offered great support and solved my issues quickly and efficiently. Thank you Trix!

Store

Hempz

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Hempz, Thank you so much for your awesome review! Trix would be excited when reading this. Thanks to your trust in our Free Gifts app, we would work harder to develop new features and improve our support team to assist you better in your business. We are just one message away via live chat or email address [email protected]. Your satisfaction is always our pride and joy! Best regards, Rio Free Gifts - Customer Support Team.

5 / 5 Share

May 11, 2021

I would highly recommend this App, we have it installed on both our Shopify stores! Features work well and great support from the team!

Using app

About 4 years

Total reviews

9

Average rating

4.4

Developer Reply

Dear Kleva Range - Everyday Innovations, We can’t express how excited our team were when reading your wonderful feedback! It definitely encourages all of us to keep up with improving our app and services everyday. Please feel free to reach out to us anytime via live chat and email [email protected]. It's always our pride to accompany you! All the best, Trix Free Gifts - Customer Support Team.

5 / 5 Share

May 11, 2021

This app and team behind the app are amazing! The functionality I wanted was available in the previous version of the app, so after I mentioned the request they went in and built it out for me within the week! I now use this app to give away free gifts for both standard purchases and a special gift for people who sign up for a subscription through our third party subscription service. It's super simple and easy to use. I would highly recommend!

Store

BuzzFit

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi BuzzFit, Thanks million to you for your trust and patience to us! We believe that your suggestion to bring back a feature in our app is gold and other customers can also find it easier to make our app work with subscription products. Should you need our support, please feel free to drop us a message on live chat or email [email protected]. We are always willing to give you a hand! Cheers, Robert Free Gifts - Customer Support Team.

5 / 5 Share

May 11, 2021

The customer service is helpful in giving details to guide through the app. Very attentive and even off-work hours will be following up.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi sttoke.com, We are so grateful to accompany you in your business! Our support team are all excited to receive your your awesome review! It really motivated us to develop new features and provide better support to our customers! May you have any other request, we are waiting to give you a hand on live chat and email address [email protected]. Your satisfaction is always our joy and pride! All the best, Sam Free Gifts - Customer Support Team.

5 / 5 Share

May 6, 2021

We used this app for ad-hoc and daily promotions where we provide optional free gifts for certain purchases. Works exactly as hoped and the customer service from the developer team is second to none!

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Dear Ardgowan Distillery Shop, We truly appreciate that we can accompany such a kind-hearted and lovely customer like you! Your wonderful feedback motivated us to keep on developing the app and providing better services to our precious customers. If you have any further questions, please feel free to leave us a message via live chat or an email to [email protected]. We are always ready to support you! Best regards, Trix Free Gifts - Customer Support Team.

5 / 5 Share

May 5, 2021

Personalized customer service which was really helpful. I am new to the app so still seeing how it goes but my initial experience has been very positive.

Using app

About 1 year

Total reviews

6

Average rating

4.3

Developer Reply

Hi JUST FRED., You made our day with your kindness and your awesome review. We are so grateful to have you with us and we could not be happier to have your trust and satisfaction! With the support from our precious customers, we would definitely work harder to improve our app and support. Should you have any further assistance, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Trix Free Gifts - Customer Support Team.

5 / 5 Share

May 3, 2021

Just downloaded the app, and the support is AMAZING. There is a live chat function where the reply is almost instant.

Store

Thirsty

Using app

22 days

Total reviews

3

Average rating

5.0

Developer Reply

Good day to you Thirsty, We can't express by words how grateful we are to be chosen by you! With your precious support, our team would definitely try harder to provide better features and also better services. You are always our pride and joy! Please feel free to reach us anytime via live chat or email [email protected] as we always welcome you! All the best, Trix Free Gifts - Customer Support Team.

5 / 5 Share

April 30, 2021

This app is one of the best and essential app I'm using. All the different kinds of gift promotions can be realized with this app. The support team always answered my question so quickly and solved all issues right away. Thank you!

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi US Whamisa, We are so grateful for your trust and satisfaction with Free Gifts app. It's always our honor to support you and to be with you in your business! If you need any further support, please get back to us via live chat or email [email protected]. We are always willing to give you a hand! Cheer, Trix Free Gifts - Customer Support Team.

5 / 5 Share

April 30, 2021

Trix was so much help. She is fantastic. The app is great! Trix helped me install Highly recommend.

Using app

About 10 hours

Total reviews

1

Average rating

5.0

Developer Reply

Dear upcosmetics.com, Your satisfaction is a gift we will always treasure! Thanks to your precious support, we will work tirelessly to improve Free Gifts app and provide even better services. We are just a message away, so please reach us via live chat or email [email protected] when needed! It's always our happiness to accompany you! All the best, Trix Free Gifts - Customer Support Team.

5 / 5 Share

April 30, 2021

A very good and flexible app! Plus, they have top-notch support to help you with everything. Positive experience.

Using app

7 days

Total reviews

4

Average rating

5.0

Developer Reply

Hi Amazing You Beauty™, It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Trix Free Gifts - Customer Support Team.

5 / 5 Share

April 30, 2021

Immaculate support! Solved multiple issues I had so quickly. App is quite detailed whilst still being easy to use, giving so many options when choosing different offers. Works perfectly for our business.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Good day to you Issada Cosmetics, We want to thank you from the bottom of our hearts! Your awesome feedback would definitely keep us going on improving the app and providing better services. Please feel free to contact us anytime via live chat or email us at [email protected] when you need a hand. We are always happy to be with you! All the best, Trix Free Gifts - Customer Support Team.

5 / 5 Share

April 28, 2021

I use this App in many different shops and I think it works really well. Moreover the support is really efficient! Answers and solutions in a very short time!

Using app

About 2 years

Total reviews

2

Average rating

3.0

Developer Reply

Dear The Organic Pharmacy, We can't express in words how happy we are to have your trust and satisfaction! Please reach us anytime via live chat or email us at [email protected] for any issues and concerns. We are always willing to assist you! Cheers, Trix Free Gifts - Customer Support Team.

5 / 5 Share

Oct. 18, 2021

Update October 2021: I have been using this app for 6months for specific promotions that we have ran and it always does the job. Very easy to set up yourself and if there's ever anything a bit more complex the team are more than happy to help with the set up. Couldn't be happier with the service, the team are deadset superstars! App seems to be working fine so far, I need to play around with it more to but it's easy to use absolutely no issues so far. Very impressed with the teams customer service and responsiveness throughout all the initial onboarding and with any questions we've had.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Happy Skin Co, We are super thrilled to read your review and a big thank you from all of Free Gifts Team! Your support encourages us to work harder on improving the app and giving you even better support to our precious customers. If any further request, we are so happy to give you a hand via live chat or at [email protected]. It's always our pleasure to be with you! All the best, Trix Free Gifts - Customer Support Team.

5 / 5 Share

April 27, 2021

We use this app for in-cart gifts and it's great. Their customer service is wonderful too, they've helped us in quite a few last minute situations!

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Dear leahlaniskincare, We are all so proud that our app and support can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our customers. If you have any further questions, please feel free to leave us a message via live chat or an email to [email protected]. We are always ready to support you! Best regards, Trix Free Gifts - Customer Support Team.

5 / 5 Share

April 27, 2021

Trix was so helpful and a delight to talk with. She was quick to respond to all of my questions and offered to help in anyway.

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Good day to you babelash-dev, We are so excited to know that our app and services could satisfy you! Thanks to your support, we would definitely work harder to develop better features for our precious customers! Should you need our further assistance, we are always willing to give you a hand via our live chat or email [email protected]. Best regards, Trix Free Gifts - Customer Support Team.