All reviews

Rating Breakdown

  • 5
    92% (2,017 ratings)
  • 4
    4% (96 ratings)
  • 3
    1% (13 ratings)
  • 2
    1% (11 ratings)
  • 1
    2% (52 ratings)
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5 / 5 Share

March 27, 2018

Excellent support. I had couple of issues with my offers and were taken care right away. The app seems very promising and I feel it will produce result. I will try in the trial period and see how it goes. But I feel better that I will have a good support that I can count on.

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 26, 2018

Louis from the Secomapp team was quick to install the new update with very little issues!

Using app

About 3 years

Total reviews

2

Average rating

5.0

1 / 5 Share

March 26, 2018

STOP SENDING US EMAILS, I RECEIVED MORE THAN 1500 EMAIL FROM YOU GUYS, YOU ARE ABUSING THE SYSTEM!!

Using app

4 days

Total reviews

2

Average rating

3.0

Developer Reply

Hey there, just want to inform you that your above complaint has been rectified. Please reach us at [email protected] if you need any further assistance while you are using our app. Thanks!

5 / 5 Share

March 22, 2018

Very helpful support and quick too. Thank you so much.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 22, 2018

The Best app ever, and I am not exaggerating. Have no words, just wanna Say It deserves the fees it charges and yet more. I need to swear and say some bad words to express my admiration of this App.

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 21, 2018

App works great and support team is quick to solve any issues.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 20, 2018

The support team is really helpful with my issue and they help me resolve it pretty quickly.

Using app

4 months

Total reviews

5

Average rating

5.0

5 / 5 Share

March 20, 2018

This app works exactly how we need it to. Installation was extremely quick and easy! The support team is very helpful and quick to respond. Nothing negative to say about our experience with Free Gifts by Secomapp!

Using app

Over 1 year

Total reviews

5

Average rating

4.6

4 / 5 Share

March 20, 2018

Brian was very helpful as I didn’t understand how to use it , he did everything for me no issues .

Using app

5 days

Total reviews

5

Average rating

4.8

5 / 5 Share

April 3, 2018

App works great. Had some trouble with email responses from them but nothing that couldn't be resolved. They were really great & helpful folks. They definitely tried to reach out when they found my negative review which just goes to show that they want to live up to the standard that they are supposedly known for - which is a great thing.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 13, 2018

Perfect and very quick support. The app works fantastic.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 13, 2018

Very happy with this app! I've used it across a few different websites now, and if there are any issues Louis at the help desk is extremely quick and so helpful. It's so great to have a staff member who's very competent and very quick to assist with installation to even assistance with implementation. (Thanks, Louis!) My tip is to keep it simple when using this app and don't over complicate thing. As I said, I'm using it across four brands and strongly recommend it to anyone considering a free gift app.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

March 12, 2018

Louis one of the team members was excellent to work with provided excellent support fast and responsive thanks again.

Using app

7 days

Total reviews

1

Average rating

5.0

4 / 5 Share

March 9, 2018

I installed this to use for a big promotion I was doing but couldn’t get it to work right. I contacted support and they dove right in to help me get it set up. Now it works great! Awesome app and support. One feature I wish they had was being able to search when selecting a gift. If you’re offering a percentage off your entire store for buying something then the customer has to go through the products one at a time to get to it. Other than that, I love this app!

Using app

5 months

Total reviews

4

Average rating

4.8

5 / 5 Share

March 6, 2018

Great product, even better customer support.

Using app

About 1 month

Total reviews

1

Average rating

5.0

4 / 5 Share

March 5, 2018

I will give a five when it has a countdown bar to motivate the customer to reach the $$$ threshold for the free gift. Otherwise it works without hiccups.

Using app

2 months

Total reviews

6

Average rating

4.8

5 / 5 Share

March 3, 2018

Very comprehensive gift module, recommended for use.

Using app

About 3 years

Total reviews

5

Average rating

5.0

5 / 5 Share

March 1, 2018

Quick Support, very helpful and have the problem solved quickly.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 1, 2018

While the back end is pretty good, if free gift set up is not perfect for your store they have FANTASTIC customer support who will go in and do it for you!

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 27, 2018

Great app! Easy to use and the team is very helpful. Thank you guys.

Using app

25 days

Total reviews

7

Average rating

5.0