ClickShip | Shipping Platform
Discounted Shipping Rates for parcel and LTL Services
Rating
4.5
feedback
157
chart
#620
All reviews
Rating Breakdown
Review RSS Feed
Nov. 15, 2024
You can only add live rates to your site with the $517/month advanced shopify plan. I get a cheaper UPS rate through Shopify than Click Ship, so not sure what the advantage is? I think I will be uninstalling this app, and just using the UPS labels that are already available through Shopify
Nov. 4, 2024
ClickShip seems like it is still in the infancy stages at least where any claims are involved. We had an e-bike ship to a customer and show up as if it had flown from across the globe. The box was completely mangled and attempted to have been taped back together but the damage had already been done by that time. The main problem is, ClickShip's "insurance coverage" they claim to have has still been "assessing the claim" 4 months later. We have seen zero coverage paid to us as of yet and it is just a back and forth game they have been playing with us. This is not something that would ever occur when dealing directly with the courier companies themselves ie. UPS, Canpar, etc. Also, as noted by other users, Clickship will auto-bill your credit card on file for overages (most of which we noticed had outlandish adjusted dimensions and weights). They do email you an adjustment invoice, but it is not noted as such and easily missed in order to dispute. Another issue that is not dealt with in any sort of organized fashion. We are still waiting to see if ClickShip will prove us wrong but hasn't happened yet and we had to put a hold on this service. Update as of Nov 4/24: Clickship who operates under "Freightcom" has recognized on several occasions that they have received the compensation from the carrier due to us for the damges to our product however now are also waiting on "funds from their own Insurance" before they can release our monies owing to our company. Please let me know how much longer you expect this to entail Clickship?
Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the inconvenience you’ve experienced with the shipment. After reviewing your case, it appears that the shipment was underinsured, which has caused delays in the settlement process with the insurance company. Specifically, the value on the cost invoice provided is more than double the insured value. Our claims team is actively working on your behalf to recover the settlement for you. However, to move forward, we require a cost invoice that matches the insured value to proceed with the insurance company. As per your recent conversation with our claims team today, we are currently awaiting this updated invoice in order to continue the process. We understand how frustrating this situation is and we are committed to advocating for you wherever possible. Unfortunately, the discrepancies in the claim have led to delays that are beyond our immediate control. We appreciate your patience and understanding while we work through this matter.
Aug. 7, 2024
ClickShip contacted us with promises that seemed too good to be true, the greatest of which being lower shipping rates. We believed we were already paying reasonably low prices for shipping, but we were wrong! ClickShip has been easy to use and almost always comes in cheaper than with the shipping platforms we were using before - sometimes 30, 40% less. And when a package is damaged and we have to file a claim, they take care of it! I can't tell you how many hours we were spending previously on the phone with shipping companies trying to claw back any bit of compensation for lost or damaged shipments, but I just got word back on the first ClickShip claim we've had to make that it's dealt with and a cheque is on its way for the damaged items. To top it all off, ClickShip's customer service is impeccable. Our rep, Hasan, is always helpful and quick to reply. He and his team made setup very easy and quick, and we haven't been disappointed yet. Deleted our other shipping integrations after thoroughly testing ClickShip and finding no issues. Could not give a higher recommendation for anyone looking to save money on business shipping costs.
July 19, 2024
We have been using clickship for almost a year now, and it has been a game-changer for our shipping needs. Whether it's shipping within Canada or to destinations worldwide like GB, the EU, AU, JP, or the Middle East, clickship has allowed us to quickly and accurately get freight shipping rates. Our account manager, Hasan Panju, is exceptional. Hasan's support is simply the best. The platform is user-friendly, making it easy to book shipments and track them. You can't find better rates anywhere! We do a lot of shipping and ship worldwide, and the money savings are unbelievable. I highly recommend clickship for all your shipping needs!
July 19, 2024
Hasan From click ship is great, and there software has helped us grow as a company so much! Very thankful for hasan and click ship
May 28, 2024
I have been using Clickship/Freightcom for more than 4 years and I can say that service is fantastic. If ever you encounter any problem, they will do their best to correct it. We have been using it via Woocommerce, and it was working well, and now with Shopify, and it's also going really well. Really easy to use for a really affordable price with competitive rate! Thank you!
May 23, 2024
We just started using ClickShip / Freightcom in the past month or so. It has been an incredibly smooth, easy experience. I would recommend this to anyone, but especially small businesses who are struggling with the high costs of shipping. It has been a struggle for us to navigate the hardships of having an online store with the costs of shipping as a small business and this website has been a saving grace and has saved us time and money in the process. Specifically, Anish, who set us up on the site and assisted us with integrating their shipping platform to our Shopify store to make things more seamless for us. No more copying & pasting addresses, it is already integrated into the order info for you. In our case we just enter the shipping box size we choose and find rates and book our pick up all in the same place. Do not wait to switch to them. Anish has checked in with us multiple times throughout the process and continues to make sure we are enjoying the platform and encourages us to reach out if we need anything . His customer service has been incredible. 10/10 recommend.
Jan. 4, 2024
I've been using Clickship for a few years and I absolutely love it. I love how order details from Shopify and Amazon are imported automatically, and I can save my package dimensions to auto-populate for each sku. It's super easy and great pricing! One click of a button and the label is purchased, the order is automatically fulfilled with tracking in the appropriate Marketplace, and customer service is really great too :) Everyone is friendly. Highly recommend!!
Oct. 12, 2023
The app is seemless and always has our list of orders ready to go on ClickShip ready for fulfillment. The information comes across accurately and the app also does a clean feedback to Shopify to close out the order with tracking information. The preview of the order in-app helps a lot with quick reviews!
Oct. 5, 2023
ClipShip provides reliable and efficient shipping options for my ecommerce store. Their online app is simple to use and to navigate. I appreciate Mawiz my account manager for setting up my account and for his after-sale service and support. I highly recommend anyone looking for cheaper shipping option to try using this company.
Oct. 5, 2023
Clickship is the best shipping app! It’s very user friendly and they offer the best rates. Mawiz helped me setup my account and is available whenever I have any questions. I highly recommend using the clickship app.
Oct. 5, 2023
Cheaper and easier to use than other platforms that we've tried before, and the integration with shopify is fantastic. They gave us a dedicated account rep, and support from Mawiz has been great. Highly recommend trying it out.
Oct. 5, 2023
Started using Click Ship and this app about a year ago... The set up was quick and easy, Mawiz was super helpful, and has been my go to for questions since signing up. The app itself makes shipping super easy. It is integrated into my shopify store... and the orders and addresses are connected so no need to reenter. Its super easy to use... and the best part is the rates are reasonable.
Oct. 4, 2023
It has been our solution for shipping larger items, international shipments, and next-day deliveries. Bonus point we also get free envelopes and thermal labels with them.
Oct. 4, 2023
Clickship is a great shipping app that has made my shipping so much easier and helped my business tremendously. Firstly, I get live rates from ClickShip for various carriers on my website so customers can pay the exact amount and I am neither overcharging or undercharging customers by using manual shipping rates. Secondly the rates I get from ClickShip are great, they have helped me reduce shipping costs and offer better pricing to customers Thirdly, its easy to use. It integrates well with Shopify and on the ClickShip platform I can see orders from multiple Shopify stores together and ship them out from there. Fourthly, customer service from Mawiz Kidwai, my account rep has been great. He is always very helpful, and any issues I have, he has followed up and resolved. I hope his dedication and professionalism is recognized by ClickShip There is a small issue with billing (overcharges from carriers) I have brought up with Mawiz and I am sure he will help me take care of it.
Sept. 27, 2023
Just started using this app recently and so far, so good. Prices compare favourably to a competitor app I was using. Fuad, my customer service rep, has been great, very helpful and responsive. Interface is pretty intuitive and any questions I did have were answered quickly.
Sept. 26, 2023
Clickship is a good shipping app that has made my shipping experience easier and more efficient. It's user-friendly and cost efficient, offering a transparent breakdown of shipping costs. With some minor improvements to its backend tech it could easily become a 5-star app. I'm satisfied with my experience so far and will continue using it for my shipping needs. A special mention to Rhythm Hossain for great customer service, In an era where exceptional customer service is increasingly rare, Rhythm stands out as a shining example of what it means to provide outstanding support. A true asset to Clickship, and I hope his dedication and professionalism is recognized and rewarded.
Sept. 19, 2023
Over the past 10 months, I have spent over $116K with this company. Unbeknownst to me, until about a month ago, they had been auto-billing overage fees to my credit card. They do send invoices; however, if you are not reading in detail, you would not be aware that they are auto-billing overages since there is nothing that stands out on them that would draw your attention away from the other 100s of Freightcom invoices that hit your inbox. THE FREQUENCY OF THESE CHARGES IS STAGGERING - APPROXIMATELY 10-15% OF SHIPMENTS WILL GET HIT WITH EXTRA CHARGES AND THEIR QUOTED PRICE BASED ON THE DIMENSIONS AND WEIGHT YOU ENTER IS ABSOLUTELY IRRELEVANT AND MEANS NOTHING. To make matters worse, once this was discovered, the dispute process is painful and borderline criminal. There is ZERO evidence provided from Freightcom as to why the package incurs extra charges. ****The only way to dispute these charges is to provide detailed evidence (photos, etc) of the package you shipped a month (or months) ago. Yes, that's correct... the same package you already measured and weighed and input into their system!**** This is impossible if you have a large catalog of one-time shipments. When confirming the manufacturers very own public published product dimensions with this ignorant team, they will tell you that information is not good enough and that you must duplicate the shipment as evidence and take photos. This is virtually impossible if you sell or re-sell high ticket items, special-order items, or if you repackage goods in the boxes you happen to have on hand. It's a shame their accounting and billing is so shady, as the remainder of this company and app is half decent. I couldn't possibly recommend less though, as you will end up in a financial predicament like me where freight costs are significantly higher than what you saw at your shipping counter.
We appreciate your feedback. It's important to understand that additional charges are relayed from the carrier through Freightcom to the shipper. Our accounting team is working to dispute the charges with the carrier on your behalf, but the information we require is needed for us to move foward and initiate the billing dispute with the carrier. The same information would be required in order to dispute the charges whether you were using a similar service or dealing with the carrier directly. Our team is here to help achieve the desired outcome for you, the shipper. Please contact our accounting team with the necessary information get to process moving forward, and we'll answer any additional questions you may have at this time. Thanks again!
June 13, 2023
Click Ship has been a major game changer compared to shipping with Canada Post! Jordan Simmons has been so helpful and Is always there when I need help with anything! I would definitely recommend to any small business!