ClickShip | Shipping Platform
Discounted Shipping Rates for parcel and LTL Services
Rating
4.5
feedback
157
chart
#620
All reviews
Rating Breakdown
May 29, 2023
It's ok until it isn't -when they lose packages - if you have customers that can wait weeks for next day shipping and you don't mind waiting 4-5 months for denied claims ... they will get back to you in 60-120 days ish
We appreciate your feedback and understand your frustration. Although the claims we've opened on your behalf with the carrier were denied, our team is diligently working on your disputes. We appreciate your understanding in this matter as the normal claims process can typically take 60-90 days depending on the nature of the situation and the carrier's investigation process. Our team will always work on your behalf with the carrier within our capacity, and our mandate is to ensure the best outcome for our customers. A claims manager will contact you as soon as we receive further updates from the carrier. Thanks for your patience.
Sept. 15, 2022
Customer support is super helpful and supportive and this app really helped to drive down prices for shipping!
June 8, 2022
The app gives me access to super affordable shipping rates that I would have never otherwise had. I can ship to US from Canada and offer rates lower than what stores in the US even offer. Website is well made and is often being updated. I once emailed in some suggestions for improvement and saw they had taken and implemented one just a day later. Mj is always super helpful if I have concerns or questions.
May 12, 2022
I don't know how they are able to get positive reviews. I've used this app for 3 years now (because I dont have any other option available). They are buggy, their support is WORST than Facebook support... when you finally get someone to speak to you. Most of times, they dont have any tech support to talk to you. Most of times you don't even get a call back, so you have to insist. If you can stay away from them, do it and if you know an alternative, please let me know. Thanks
We're sorry to learn that you have not had an optimal experience while using ClickShip. Our team takes development and customer support very seriously and will continue working toward building ClickShip as the best shipping app for Canadian businesses. We have scaled our customer service and technical team to accommodate our growth. Please feel free to reach out to our customer service representatives in the future. Thank you for the review. We appreciate the feedback.
April 12, 2022
We have been using Clickship for years and have always found the customer service team to be super responsive if we have any issues with their system. We love that we can schedule our carriers through their system. They also handle issues with shipments that go missing. It's a pretty simple and seamless service to use.
Feb. 1, 2022
This app has improved our shipping costs to the customers 100%. To be able to have LTL loads with live cost is amazing. It has shown to improve our abandon carts as well. I highly recommend this app.
Oct. 13, 2021
I use this app to ship about 2/3 of my orders. Easy to print labels, schedule pickups and combine orders for shipping. I run 2 businesses on several channels and it integrates my Shopify and Etsy orders in one spot. Customer support is very quick to respond and are friendly and pleasant to deal with.
Thank you for your review! We're delighted to learn of your experience and we hope that you eventually ship all of your orders using our app. Happy shipping!
Sept. 30, 2021
Very user friendly. I have tried other apps and found them very difficult to navigate. Customer service is also excellent. They reached out to me to see if I had any issues or needed help. I spoke with a woman named Lisa, she was incredibly helpful - took the time to go over many things and brought a few things to my attention that I didn't even realize I had screwed up. Highly recommend giving this app a go!
Thanks so much for the wonderful review and for recommending ClickShip! Our support team will be delighted to learn how they've been able to help you be more successful using the platform and optimizing your shipping process. Happy shipping!
Sept. 14, 2021
Great service and rates and Monti is awesome! We've been working with them for a number of months and rates are the best we've seen so far.
Thanks for the review! We hope you continue to ship smarter and faster with ClickShip. Happy shipping!
Sept. 7, 2021
Attention Small Business owners! If you do not work with Clickship, YOU MUST! My Account Executive, Monti Saleh is possibly the most patient, kind and helpful in this industry. Not only does he operate with care, he gets the job done and always here to support me. I am beyond grateful. THANK YOU MONTI
Thank you for this amazing review! We're grateful that we've been able to help and benefit your business. Happy shipping!
Sept. 6, 2021
I have been using Freightcom for over a year now, and it has completely changed my business for the better! I dont have to wait at long line ups at the post office anymore, guessing what shipping fees to charge my clients. When I am stuck, which is always at night when I can work, Mays is ALWAYS there to help me! I am so thankful he reached out to me way back when to help me run my business better -- total game changer! thank you!
Thank you for the review. We're delighted to learn that you've had a positive experience with our app and that it's helped change your business for the better! We hope you continue to enjoy all the benefits of ClickShip. Happy shipping!
Sept. 2, 2021
This app along with Maythum has made the difference in my business! Maythum is helpful, efficient and never leaves a question unanswered. Shipping is never a concern and as a business owner, I couldn’t be more pleased!
Thanks for the review. We're delighted that ClickShip has been able to make a positive difference for your business. Happy shipping!
Sept. 1, 2021
Click ship has been super easy to work with. The interface is clear and concise. Any issues are resolved quickly from our amazing account manager Maythum. We msg him and get a response almost immediately. We were working with another 3rd party shipper previously but are really happy we made the switch!
Thanks for the review! We're delighted that you made the switch over to ClickShip and that you've been enjoying the benefits of using our app. Happy shipping!
Sept. 1, 2021
This app has been a game changer! Everything is so simple and easy. Maythum is also amazing! So quick to respond and always helps me resolve any issues I may have. Highly recommend! Great overall service.
Thank you for the review and recommendation! We're happy that you've been successful in using the app and that it's benefited your business. Happy shipping!
Sept. 1, 2021
The moment I signed up they instantly assigned the most super helpful and wonderful account executive to me! It has been a most wonderful and pleasant experience with click ship! Best service so far, fast shipping, beautiful rates I’m stuck with them for a while! That’s for sure
Thanks for the review. We're pleased to have you on the platform and enjoying the benefits of using ClickShip. Happy shipping!
Sept. 1, 2021
Clickship and Freightcom been a game changer for my business for shipping options for my online business. Maythum is absolutely amazing and so so so quick to respond and follow through any time I have a question or concern. Very happy with this App and service. Highly recommend!
Thank you for the wonderful recommendation! We're delighted to learn that you've had a positive experience with the app and that our service has been adequate. Thanks again for the review. Happy shipping!
Aug. 30, 2021
This app is so indispensable for Canadian sellers. They offer very very good prices on shipments with all major companies, like UPS, Canpar, DHL, FEDEx, Purolator,etc.. Also you it can shows the shipping rates at checkout, that's so important. And we can import orders from many platforms, like Etsy, Amazon, eBay,et. They offer to connect your our Canada post account on the pay plan. Shipments are now easier and faster.
Thank you so much for this glowing review! We really appreciate the love and are delighted that you've been enjoying the many benefits of using ClickShip. Happy shipping!
July 22, 2021
Amazing support and customer service department! Many thanks to John for his patience and knowledge! Shipping is now fast, easier, and cheaper than Canada Post. We are more than happy : )
Thanks for the review. We're delighted that you're pleased with the app and enjoying the perks of shipping with ClickShip. Happy shipping!
July 5, 2021
We have some bugs with the app and printing manifests, but overall by far the best shipping app I have tried in the past years! I give it 5 stars also because the customer service is very good
Thanks for the review. We're sorry to learn that you've run into a few bugs, but delighted that our support team was able to provide adequate support. Thanks again for the review. Happy shipping!
June 30, 2021
In general, a good app to help you save money. The system is 99% reliable. Hiccups once in a while, but not a big deal. Recommend this.
Thanks for the review and the recommendation. Happy shipping!