All reviews

Rating Breakdown

  • 5
    88% (133 ratings)
  • 4
    4% (6 ratings)
  • 3
    1% (2 ratings)
  • 2
    2% (3 ratings)
  • 1
    5% (8 ratings)
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5 / 5 Share

March 17, 2021

I am so thankful for freightcom/clickship and the amazing service they offer! Maythum was instrumental in my business launch and was available for all of my troubleshooting questions whenever I needed, which was a lot! Absolutely recommend!

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for this wonderful review! We're happy to learn that you've been able to benefit from our services and support team, and are grateful for the recommendation. Cheers!

5 / 5 Share

March 16, 2021

Click ship has helped me streamline my shipping process! I was nervous to switch over, but Maythum, my account rep, has been super helpful whenever I have questions or concerns. I’m grateful to have support when I need it for my small business. I’ve also saved lots of money from my former shipping options!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for this wonderful review! We're delighted to learn that your small business is taking full advantage of the savings we provide since switching over and that our support team has been helpful in setting you up for success with the platform. We appreciate the support!

1 / 5 Share

March 2, 2021

Clickship has a lot of useful automation. It has a lot of advantages for most businesses. They also have had a booth at CVE Canadian vape Expo for the past 4-5 years promoting age verified shipping services to the vape industry. The issue is when you integrate your canada post account to clickship you lose the ability to select 19+ as adult signature age. 18+ is printed out on the labels for provinces with a 19+ age of majority. This has been brought to their attention. Hopefully we can have a fix soon. We can still use clickship with canada post for QC, Alberta and half of the provinces that are 18+ but not for the other half.

Using app

Almost 2 years

Total reviews

4

Average rating

2.0

5 / 5 Share

Feb. 17, 2021

Hasan from ClickShip has been so helpful by answering all of my questions and concerns without hesitation and get CHEAPER rates than anywhere else. Thanks so much!!

Store

Mossify

Using app

About 2 years

Total reviews

3

Average rating

5.0

Developer Reply

We're delighted to learn that your small business is taking full advantage of the savings we provide and that our support team has been helpful in setting you up for success with the platform. Thank you for this wonderful review!

5 / 5 Share

Jan. 22, 2021

Great prices and fantastic customer service. Thank you so much, guys, for making our business possible!

Store

Karusel

Using app

11 months

Total reviews

6

Average rating

5.0

Developer Reply

We're extremely pleased that we can help make your business possible. Thank you for this review!

4 / 5 Share

Dec. 3, 2020

For someone who is starting out, the world of Shipping can be pretty daunting. This app integrated nicely with my particular shop setup . I liked being able to see the various carriers and rates all presented in one place. Also you could decide whether or not Clickship logged the order fulfillment for you. Definitely better rates available than I could get on my own as a small business owner! Some of the client communication parts of the app were not especially clear in terms of what they did, and also it was not easy to get a preview of their emails - but for the most part Shopify already takes care all of that in their automated email system for orders. I want to thank Anthony for giving me a walk-through. So far their customer support has been pretty impressive.

Using app

11 days

Total reviews

7

Average rating

3.6

Developer Reply

Thank you for this thorough review! We are pleased to learn that our support team has provided you with the level of customer service we expect and that our service has enabled you to save more on your shipping. We would also like to thank you for the feedback regarding the client/email communications within the application. Our team will continue to improve the product and enhance the platform for all of its users needs. Thannks again!

5 / 5 Share

Nov. 23, 2020

I use this app daily for all my shipments across the country. Its straight forward to use and keeps my business efficient. Special thanks to Suzanne at Freightcom for your guidance and attention that allows us to grow!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for this wonderful review! We're delighted to learn that our services and customer support have allowed your business to continue to grow. We appreciate the support!

5 / 5 Share

Nov. 3, 2020

Clickship was recommended to us from other business. It has helped us streamline our shipping and the rates are very competitive. Getting setup was extremely simple and the customer service from Lisa has been wonderful. She answered all our questions and has helped us navigate this new part of our business - thank you!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

We're delighted to learn that our service has enabled you to streamline your shipping process and that you found the platform easy to get started with. Thank you for this wonderful review!

4 / 5 Share

Nov. 3, 2020

App is good at displaying rates from multiple carriers and the integration with Shopify orders is great. Customer service from the company for things like invoicing and tracking is also very responsive. The app however still has a couple of annoying bugs in it that can trip you up and the technical support has not been good for those issues -- although the follow-up by a tech rep was prompt, it sounded like someone was reading from a script without an adequate answer and a couple of months later, the bugs still remain. We have managed to find workarounds ourselves after trial & error but lack of qualified tech support and the fact that the bugs are still there is somewhat disappointing.

Using app

2 months

Total reviews

3

Average rating

4.7

Developer Reply

Thank you. We appreciate your feedback. We're currently looking into this and will update this response as soon as we have more details. Stay tuned!

5 / 5 Share

Nov. 3, 2020

Amazing app and perfect for what I needed. Easy to use real-time rates in cart and very competitive! I find it helps me save the most with my Canadian and US customers. Rates are way better than Canada Post! And, faster delivery. I know this has helped increase my sales once shoppers hit the checkout and see the shipping prices so competitive. One feature I wish the app had was to allow me to use my PO Box address in place of my physical address, for customer privacy reasons. But other than that, this app is 100% perfect. LOVE the convenient pickup scheduling feature too. LIFESAVING for a work from home mom like me!

Using app

About 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for this glowing review! We're delighted to learn that your business is taking full advantage of the ClickShip application with features, such as real-time rates, and that you're saving more on your shipping costs. We've passed your feature request on to our development team to review. We appreciate the feedback and support!

5 / 5 Share

Oct. 29, 2020

Love it! Roy is great and quick to reply. User interface is seamless as well. Prices are great and I love that I can compare against all couriers. Integration to Shopify and Etsy is amazing!!

Using app

9 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for this amazing review! We're pleased you've found this application useful for both your Shopify & Etsy stores. Happy shipping!

5 / 5 Share

Oct. 29, 2020

WOW! Seriously some amazing shipping rates, we never thought we could offer services like FedEx at affordable rates to our customers. The interface is very user friendly and customer service has been fantastic!

Using app

27 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for this incredible review! We're very pleased we can help you get access to trusted carriers at affordable rates. Our support & development teams are thrilled with this feedback too. Thanks again!

5 / 5 Share

Oct. 29, 2020

If you own a small online business in Canada - don't even think twice about downloading this. It made our life SO much easier and it is honestly the easiest and most user friendly app to use. It has saved us SO much time and headaches in searching for the best price for shipping labels and their customer service is absolutely fantastic. They are so quick and troubleshooting and we are so grateful for everything they have done for our business!

Using app

2 months

Total reviews

9

Average rating

5.0

Developer Reply

Thank you so much for this very wonderful and thoughtful review! We truly appreciate the support and it's been a pleasure to be a part of the journey and seeing your business grow and thrive. Happy shipping!

5 / 5 Share

Oct. 29, 2020

Just switched over to ClickShip currently getting better rates than my previous shipping company ! Haven't had any issues with shipping and pick up.

Using app

7 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for the review. We're pleased that you've made the switch over to ClickShip and that it's benefited your business. Happy shipping!

5 / 5 Share

Oct. 29, 2020

I use this app to ship all across the US. I prefer FedEx and using ClickShip has made buying shipping labels so easy! Being able to call ClickShip and speak to someone directly about any tracking/payment issues I've had is invaluable! Definitely recommend ClickShip!

Using app

6 months

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for the recommendation! We appreciate the love and are delighted to learn that ClickShip has made purchasing shipping labels easier for you. Happy shipping!

5 / 5 Share

Oct. 29, 2020

Thank you to Hasan and the team! You have provided us an edge and ensure people all over North America enjoy our products :D

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the review! We're happy that ClickShip has given your brand a competitive edge. Happy shipping!

5 / 5 Share

Oct. 29, 2020

This app saves us times and money for sure!! Big thumbs up to our rep Alexandre and his Support Team who answered all of our questions and helped us to have this setup and running in no time! Merci

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Awesome ! Alexandre will appreciate hearing this. We value having you as our customer.

4 / 5 Share

Oct. 28, 2020

Save my life since we use it! For all out shipping on line or not, provincial or international , Easy, simple, best price! Our rep Michael is always there and so efficient!! Thanks to you guys!!!

Using app

9 months

Total reviews

2

Average rating

4.5

Developer Reply

Michael will appreciate the shout out! We value you being our customer.

5 / 5 Share

Oct. 28, 2020

Clickship has been lifechanging for me. I live in a rural area and always had to drive to the post office to drop my packages off, but now I can get pickups with companies like Dicom and Purolator. It's been so easy, also. The shipping prices are a few dollars less than regular mail AND the packages arrive in like 1-2 days. I've actually had several customers write to me saying they are super impressed at how fast their order arrived. The customer service is excellent, always a really fast response from my agent Suzanne. Thank you !!!!

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Fantastic to hear! we really appreciate the kind words. So glad that our service is valued by entrepreneurs like yourself. We would be very happy to help out 1000 of your closest friends :-)

5 / 5 Share

Oct. 28, 2020

This app is incredible. Whats more incredible is the customer service. I cannot say enough about the team working behind ClickShip. This app has simplified and streamlined my shipping needs and ultimately made my business more successful! Love the app!

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

We so appreciate your kind words. You just made our day. We do work hard on making sure we can provide the best customer service we can. Sometimes mistakes are made but we do try to make it right. Thanks for acknowledging our efforts. ClickShip appreciates having you as our customer.