ClickShip | Shipping Platform
Discounted Shipping Rates for parcel and LTL Services
Rating
4.5
feedback
157
chart
#620
All reviews
Rating Breakdown
Review RSS Feed
June 28, 2021
Clickship makes it so easy to select shipping rates and fulfill orders at the click of a button. We've saved so much money using Clickship's rates compared to CanadaPost. Excellent customer service department too - our rep, Juanita, is very knowledgeable.
Thanks for the review. We're glad you've been able to save more time and money with ClickShip. Happy shipping!
June 25, 2021
Great app! It was able to integrate my Shopify dashboard and my 3PL really well. If you're growing your e-commerce store, I'd highly recommend you to use Clickship.
Thanks for the wonderful review! We appreciate you recommending our app. Happy shipping!
June 24, 2021
Great app! Makes shipping easy, smooth and organized. Love having everything in one spot. The user experience is also great and customer service
Thanks for the review. We're delighted to learn that the app has helped make shipping more efficient for your business and that you've been satisfied with our services. Happy shipping!
April 12, 2021
I was not able to get this app to work on my Shopify store, I kept getting messages that would say it is an unsafe connection. If I used the Freightcom website, the rates were not cheaper to ship with Canada Post. Customer service was rude.
Hi Sarah, We are sorry to hear about your experience. We appreciate the feedback you've provided and our team is currently looking into this issue. All Apps which are originally not created by Shopify are considered third-party applications. Therefore, Clickship would reflect as an unlisted app when a user tries to integrate their Shopify Marketplace. We ensure the highest level of data encryption for all our customers and thus you can rest assured about the safety aspect of the tool. We've tried reaching out to you multiple times but unfortunately have not been able to get a hold of you. After reviewing our customer support email logs, we found that the conversational tone was courteous and supportive, but we apologize for any misinterpretation. We take great pride in our customer service and continually review our processes to provide the best customer experience. Finally, we are eager to help grow your business with our services and would be happy to schedule a demo with you and to assist you through the Clickship journey. Please reach out to us at: [email protected] Cheers!
March 20, 2021
This app solved all our shipping needs, it is so simple to use, and they also have fantastic customer service too!
Thanks so much for the wonderful review!
March 17, 2021
I am so thankful for freightcom/clickship and the amazing service they offer! Maythum was instrumental in my business launch and was available for all of my troubleshooting questions whenever I needed, which was a lot! Absolutely recommend!
Thank you so much for this wonderful review! We're happy to learn that you've been able to benefit from our services and support team, and are grateful for the recommendation. Cheers!
March 16, 2021
Click ship has helped me streamline my shipping process! I was nervous to switch over, but Maythum, my account rep, has been super helpful whenever I have questions or concerns. I’m grateful to have support when I need it for my small business. I’ve also saved lots of money from my former shipping options!
Thank you for this wonderful review! We're delighted to learn that your small business is taking full advantage of the savings we provide since switching over and that our support team has been helpful in setting you up for success with the platform. We appreciate the support!
March 2, 2021
Clickship has a lot of useful automation. It has a lot of advantages for most businesses. They also have had a booth at CVE Canadian vape Expo for the past 4-5 years promoting age verified shipping services to the vape industry. The issue is when you integrate your canada post account to clickship you lose the ability to select 19+ as adult signature age. 18+ is printed out on the labels for provinces with a 19+ age of majority. This has been brought to their attention. Hopefully we can have a fix soon. We can still use clickship with canada post for QC, Alberta and half of the provinces that are 18+ but not for the other half.
Feb. 17, 2021
Hasan from ClickShip has been so helpful by answering all of my questions and concerns without hesitation and get CHEAPER rates than anywhere else. Thanks so much!!
We're delighted to learn that your small business is taking full advantage of the savings we provide and that our support team has been helpful in setting you up for success with the platform. Thank you for this wonderful review!
Jan. 22, 2021
Great prices and fantastic customer service. Thank you so much, guys, for making our business possible!
We're extremely pleased that we can help make your business possible. Thank you for this review!
Dec. 3, 2020
For someone who is starting out, the world of Shipping can be pretty daunting. This app integrated nicely with my particular shop setup . I liked being able to see the various carriers and rates all presented in one place. Also you could decide whether or not Clickship logged the order fulfillment for you. Definitely better rates available than I could get on my own as a small business owner! Some of the client communication parts of the app were not especially clear in terms of what they did, and also it was not easy to get a preview of their emails - but for the most part Shopify already takes care all of that in their automated email system for orders. I want to thank Anthony for giving me a walk-through. So far their customer support has been pretty impressive.
Thank you for this thorough review! We are pleased to learn that our support team has provided you with the level of customer service we expect and that our service has enabled you to save more on your shipping. We would also like to thank you for the feedback regarding the client/email communications within the application. Our team will continue to improve the product and enhance the platform for all of its users needs. Thannks again!
Nov. 23, 2020
I use this app daily for all my shipments across the country. Its straight forward to use and keeps my business efficient. Special thanks to Suzanne at Freightcom for your guidance and attention that allows us to grow!
Thank you for this wonderful review! We're delighted to learn that our services and customer support have allowed your business to continue to grow. We appreciate the support!
Nov. 3, 2020
Clickship was recommended to us from other business. It has helped us streamline our shipping and the rates are very competitive. Getting setup was extremely simple and the customer service from Lisa has been wonderful. She answered all our questions and has helped us navigate this new part of our business - thank you!
We're delighted to learn that our service has enabled you to streamline your shipping process and that you found the platform easy to get started with. Thank you for this wonderful review!
Nov. 3, 2020
App is good at displaying rates from multiple carriers and the integration with Shopify orders is great. Customer service from the company for things like invoicing and tracking is also very responsive. The app however still has a couple of annoying bugs in it that can trip you up and the technical support has not been good for those issues -- although the follow-up by a tech rep was prompt, it sounded like someone was reading from a script without an adequate answer and a couple of months later, the bugs still remain. We have managed to find workarounds ourselves after trial & error but lack of qualified tech support and the fact that the bugs are still there is somewhat disappointing.
Thank you. We appreciate your feedback. We're currently looking into this and will update this response as soon as we have more details. Stay tuned!
Nov. 3, 2020
Amazing app and perfect for what I needed. Easy to use real-time rates in cart and very competitive! I find it helps me save the most with my Canadian and US customers. Rates are way better than Canada Post! And, faster delivery. I know this has helped increase my sales once shoppers hit the checkout and see the shipping prices so competitive. One feature I wish the app had was to allow me to use my PO Box address in place of my physical address, for customer privacy reasons. But other than that, this app is 100% perfect. LOVE the convenient pickup scheduling feature too. LIFESAVING for a work from home mom like me!
Thank you for this glowing review! We're delighted to learn that your business is taking full advantage of the ClickShip application with features, such as real-time rates, and that you're saving more on your shipping costs. We've passed your feature request on to our development team to review. We appreciate the feedback and support!
Oct. 29, 2020
Love it! Roy is great and quick to reply. User interface is seamless as well. Prices are great and I love that I can compare against all couriers. Integration to Shopify and Etsy is amazing!!
Thanks for this amazing review! We're pleased you've found this application useful for both your Shopify & Etsy stores. Happy shipping!
Oct. 29, 2020
WOW! Seriously some amazing shipping rates, we never thought we could offer services like FedEx at affordable rates to our customers. The interface is very user friendly and customer service has been fantastic!
Thank you so much for this incredible review! We're very pleased we can help you get access to trusted carriers at affordable rates. Our support & development teams are thrilled with this feedback too. Thanks again!
Oct. 29, 2020
If you own a small online business in Canada - don't even think twice about downloading this. It made our life SO much easier and it is honestly the easiest and most user friendly app to use. It has saved us SO much time and headaches in searching for the best price for shipping labels and their customer service is absolutely fantastic. They are so quick and troubleshooting and we are so grateful for everything they have done for our business!
Thank you so much for this very wonderful and thoughtful review! We truly appreciate the support and it's been a pleasure to be a part of the journey and seeing your business grow and thrive. Happy shipping!
Oct. 29, 2020
Just switched over to ClickShip currently getting better rates than my previous shipping company ! Haven't had any issues with shipping and pick up.
Thanks so much for the review. We're pleased that you've made the switch over to ClickShip and that it's benefited your business. Happy shipping!
Oct. 29, 2020
I use this app to ship all across the US. I prefer FedEx and using ClickShip has made buying shipping labels so easy! Being able to call ClickShip and speak to someone directly about any tracking/payment issues I've had is invaluable! Definitely recommend ClickShip!
Thanks for the recommendation! We appreciate the love and are delighted to learn that ClickShip has made purchasing shipping labels easier for you. Happy shipping!