ClickShip | Shipping Platform
Discounted Shipping Rates for parcel and LTL Services
Rating
4.5
feedback
157
chart
#620
All reviews
Rating Breakdown
Review RSS Feed
Oct. 29, 2020
Thank you to Hasan and the team! You have provided us an edge and ensure people all over North America enjoy our products :D
Thanks so much for the review! We're happy that ClickShip has given your brand a competitive edge. Happy shipping!
Oct. 29, 2020
This app saves us times and money for sure!! Big thumbs up to our rep Alexandre and his Support Team who answered all of our questions and helped us to have this setup and running in no time! Merci
Awesome ! Alexandre will appreciate hearing this. We value having you as our customer.
Oct. 28, 2020
Save my life since we use it! For all out shipping on line or not, provincial or international , Easy, simple, best price! Our rep Michael is always there and so efficient!! Thanks to you guys!!!
Michael will appreciate the shout out! We value you being our customer.
Oct. 28, 2020
Clickship has been lifechanging for me. I live in a rural area and always had to drive to the post office to drop my packages off, but now I can get pickups with companies like Dicom and Purolator. It's been so easy, also. The shipping prices are a few dollars less than regular mail AND the packages arrive in like 1-2 days. I've actually had several customers write to me saying they are super impressed at how fast their order arrived. The customer service is excellent, always a really fast response from my agent Suzanne. Thank you !!!!
Fantastic to hear! we really appreciate the kind words. So glad that our service is valued by entrepreneurs like yourself. We would be very happy to help out 1000 of your closest friends :-)
Oct. 28, 2020
This app is incredible. Whats more incredible is the customer service. I cannot say enough about the team working behind ClickShip. This app has simplified and streamlined my shipping needs and ultimately made my business more successful! Love the app!
We so appreciate your kind words. You just made our day. We do work hard on making sure we can provide the best customer service we can. Sometimes mistakes are made but we do try to make it right. Thanks for acknowledging our efforts. ClickShip appreciates having you as our customer.
Oct. 28, 2020
Click Ship Saved us so much headache instead of writing everyones infomation,just click of button and its ready.The rates are unbeatable saves us thousands of dollars each month,shipping big product and skids are so cheap it was mind blowing, Hassan was very helpful of getting us on track and checks up occasionally.
Thanks for the kind words and Hassan will appreciate the shout out. We appreciate having you as a customer. p.s. I want the Lambo for myself.
Oct. 28, 2020
This app makes shipping to my customers smooth, not to mention the money my customers save by using freightcom versus Canada post.
Thanks so much for the review. We love helping businesses like your pass on the savings on shipping to their customers. Happy shipping!
Oct. 28, 2020
0/10 you ask many times for a manager to step up, No one there to solve issues. Good luck getting anyone to call you back. It's a nightmare dealing with them., Rude customer service, Zero support, No, follow up on anything. Shipping companies lost lots of my packages. Zero claims processed, I waited 4-6 month. sent many Emails to the rep, and submitted all necessary info by email and on freightcom website. No response then after complaining. they said you haven't submitted anything!!! Complete waste of time! Lots of money lost in shipping and no claim. and many hours trying to follow up!!. no result NOT recommended AT ALL
Hello Freddy, first and foremost, we are sorry for your negative experience and truly want to help you resolve this. Thank you for your feedback. We take great pride in our customer service and our team's support. We have looked into the history of this account and several attempts have been made to reach out to you without success. Claims can be a complicated and tedious process at best. Of the 6 claims you have made, we have tried multiple times to get the documentation from you to process the claims. One of the items required is a “Cost invoice” of the goods sold; which we have made many attempts to acquire from you, again without success. We are committed to helping you resolve this situation as we understand how this can hurt a small business. Please get in touch directly with us and help us fulfill the documentation required by the carriers to process these claims on your behalf. We continuously update and improve our onboarding procedures and shipping information to help educate our customers on best practices and what to do in these situations to ensure a timely resolution.
Oct. 19, 2020
Customer service is lacking, typically passed around and never helped. We've used Clickship and Freightcom for quite some time and are looking forward to making a change. Slow with issuing invoices for you to continue shipping. Heavy delays with claims.
Sorry to hear about your experience. We take great pride in the customer service & support we provide all our customers. This is highly uncharacteristic of what we usually hear and we endeavor to do better. Please reach out to us and we will make it right! Yes, I will admit to heavy delays with certain claims ( when they happen) and we do understand how this impacts our customers' business. We are actively implementing potential solutions to resolve these delays.
Sept. 15, 2020
Overall, Clickship has been a great addition to our shipping department tasks, saving us time and money. Their dashboard looks a bit confusing and overcrowded but any questions you may have will be quickly answered by their stellar customer service headed by Daniel.
Thank you for the compliments! We appreciate it. You also made Daniel's day! ( once we tell him of the nice review you gave of his customer service ). We value Fitzbody being our customer :-)
Sept. 9, 2020
We've been thru numerous discounted shipping apps and this is by far the best choice. Easy store integrations, great prices and super easy interface. Give it a shot, you will not be disappointed!
Thank you Topher's Bear + Soap Co. for the vote of confidence! We appreciate you.
Sept. 2, 2020
Without doubt , it is number one in it's category ! Best prices, service, and support. Nice & friendly use interface. It will save you money & time Love it
Thank you so much for this wonderful review. We appreciate the love and are extremely pleased that you're loving the app. Happy shipping!
Sept. 2, 2020
There are many shipping apps on the Shopify platform but none offers the prompt and immediate support like ClickShip. We have been very fortunate to find ClickShip and lower our costs of shipping and hassle-free shipping via ClickShip easy portal. We would highly recommend ClickShip to all Shopify customers.
Thank you so much for the review and the wonderful recommendation. Our team takes great pride in the level of support and service we provide so we love reading reviews like this. Thanks again and happy shipping!
Sept. 2, 2020
Great application. Good communication with the developers and sales. Really simplified our shipping procedures. Much appreciated. Thanks again.
Thanks for the review. We appreciate the communication between our team and our customers to ensure we can continue to improve and provide the best possible service. Happy shipping!
Aug. 28, 2020
I had non stop headaches using this service. I was constantly charged for things that I wasn't supposed to be charged for, the app wouldnt work when I needed to book a pickup, and the app doesn't tell you when your packages cant get picked up on certain days, which ended up slowing my deliveries down. Im better off staying with shopify payments.
We appreciate the feedback. Massive improvements have been made since you used us. We would love it if you gave us another chance to change your mind :-)
Aug. 11, 2020
I stumbled upon this app by pure luck, it is the best shipping app for canadians. Their prices are unbeatable, trust me I have tried finding better pricing, no other companies came close. I also spoke to their agent and customer service is fantastic. I RECOMMEND++++
Thanks for the review. We're glad that you were lucky enough to find our app and that you found it to be so helpful. We appreciate all the kind words and for recommending ClickShip to others. Happy shipping!
July 22, 2020
This app was the greatest thing for my business! It made my shipping process so much easier especially with the fact that they do picks up at home or wherever you are shipping from. Amanda at freightcom was so helpful with everything I needed. I asked so many questions & she was very patient with me and pointed me into the right direction. Would 100% recommend to anybody with a small business!
July 13, 2020
Note that you need to be able to use 3rd party shipping integrations to use this app. Otherwise as others have said, the support is top-notch.
Thank you for the review! We appreciate the feedback.
June 24, 2020
I usually do not leave reviews for apps but I just had to with this one. As a super small business, every dollar counts for your bottom line and my biggest expense is shipping costs. The amount of money I am saving with this app is honestly unreal. I was skeptical about the amount it would really save as in the past the shipping apps that claim to save you I found actually cost more in the long run....this one truly saves you money. I take the time to compare the cost of each shipment from the shopify shipping to this app. I'm usually saving at least a few dollars but some its $10-15+ savings over Canada Post shopify rates. No problems so far and have been 110% happy with the app.
Using app
About 1 month
Total reviews
1
Average rating
5.0
June 22, 2020
Demo Call with Daniel showed me all arround the app and now I deleted shippo and am using ClickShip!