All reviews

Rating Breakdown

  • 5
    84% (151 ratings)
  • 4
    4% (8 ratings)
  • 3
    2% (3 ratings)
  • 2
    4% (8 ratings)
  • 1
    4% (8 ratings)

Reviews with Text

  • 99% (177)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 8, 2022

The app gives me access to super affordable shipping rates that I would have never otherwise had. I can ship to US from Canada and offer rates lower than what stores in the US even offer. Website is well made and is often being updated. I once emailed in some suggestions for improvement and saw they had taken and implemented one just a day later. Mj is always super helpful if I have concerns or questions.

Using app

About 1 year

Total reviews

7

Average rating

4.0

1 / 5 Share

May 12, 2022

I don't know how they are able to get positive reviews. I've used this app for 3 years now (because I dont have any other option available). They are buggy, their support is WORST than Facebook support... when you finally get someone to speak to you. Most of times, they dont have any tech support to talk to you. Most of times you don't even get a call back, so you have to insist. If you can stay away from them, do it and if you know an alternative, please let me know. Thanks

Using app

Over 1 year

Total reviews

5

Average rating

3.4

Developer Reply

We're sorry to learn that you have not had an optimal experience while using ClickShip. Our team takes development and customer support very seriously and will continue working toward building ClickShip as the best shipping app for Canadian businesses. We have scaled our customer service and technical team to accommodate our growth. Please feel free to reach out to our customer service representatives in the future. Thank you for the review. We appreciate the feedback.

5 / 5 Share

April 12, 2022

We have been using Clickship for years and have always found the customer service team to be super responsive if we have any issues with their system. We love that we can schedule our carriers through their system. They also handle issues with shipments that go missing. It's a pretty simple and seamless service to use.

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 1, 2022

This app has improved our shipping costs to the customers 100%. To be able to have LTL loads with live cost is amazing. It has shown to improve our abandon carts as well. I highly recommend this app.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 13, 2021

I use this app to ship about 2/3 of my orders. Easy to print labels, schedule pickups and combine orders for shipping. I run 2 businesses on several channels and it integrates my Shopify and Etsy orders in one spot. Customer support is very quick to respond and are friendly and pleasant to deal with.

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! We're delighted to learn of your experience and we hope that you eventually ship all of your orders using our app. Happy shipping!

5 / 5 Share

Sept. 14, 2021

Great service and rates and Monti is awesome! We've been working with them for a number of months and rates are the best we've seen so far.

Using app

5 months

Total reviews

3

Average rating

3.7

Developer Reply

Thanks for the review! We hope you continue to ship smarter and faster with ClickShip. Happy shipping!

5 / 5 Share

Sept. 7, 2021

Attention Small Business owners! If you do not work with Clickship, YOU MUST! My Account Executive, Monti Saleh is possibly the most patient, kind and helpful in this industry. Not only does he operate with care, he gets the job done and always here to support me. I am beyond grateful. THANK YOU MONTI

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for this amazing review! We're grateful that we've been able to help and benefit your business. Happy shipping!

5 / 5 Share

Sept. 2, 2021

This app along with Maythum has made the difference in my business! Maythum is helpful, efficient and never leaves a question unanswered. Shipping is never a concern and as a business owner, I couldn’t be more pleased!

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the review. We're delighted that ClickShip has been able to make a positive difference for your business. Happy shipping!

5 / 5 Share

Sept. 1, 2021

Click ship has been super easy to work with. The interface is clear and concise. Any issues are resolved quickly from our amazing account manager Maythum. We msg him and get a response almost immediately. We were working with another 3rd party shipper previously but are really happy we made the switch!

Using app

6 months

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for the review! We're delighted that you made the switch over to ClickShip and that you've been enjoying the benefits of using our app. Happy shipping!

5 / 5 Share

Sept. 1, 2021

The moment I signed up they instantly assigned the most super helpful and wonderful account executive to me! It has been a most wonderful and pleasant experience with click ship! Best service so far, fast shipping, beautiful rates I’m stuck with them for a while! That’s for sure

Using app

20 days

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for the review. We're pleased to have you on the platform and enjoying the benefits of using ClickShip. Happy shipping!

5 / 5 Share

Sept. 1, 2021

Clickship and Freightcom been a game changer for my business for shipping options for my online business. Maythum is absolutely amazing and so so so quick to respond and follow through any time I have a question or concern. Very happy with this App and service. Highly recommend!

Using app

11 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for the wonderful recommendation! We're delighted to learn that you've had a positive experience with the app and that our service has been adequate. Thanks again for the review. Happy shipping!

5 / 5 Share

Aug. 30, 2021

This app is so indispensable for Canadian sellers. They offer very very good prices on shipments with all major companies, like UPS, Canpar, DHL, FEDEx, Purolator,etc.. Also you it can shows the shipping rates at checkout, that's so important. And we can import orders from many platforms, like Etsy, Amazon, eBay,et. They offer to connect your our Canada post account on the pay plan. Shipments are now easier and faster.

Using app

Over 1 year

Total reviews

24

Average rating

5.0

Developer Reply

Thank you so much for this glowing review! We really appreciate the love and are delighted that you've been enjoying the many benefits of using ClickShip. Happy shipping!

5 / 5 Share

July 22, 2021

Amazing support and customer service department! Many thanks to John for his patience and knowledge! Shipping is now fast, easier, and cheaper than Canada Post. We are more than happy : )

Using app

7 months

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for the review. We're delighted that you're pleased with the app and enjoying the perks of shipping with ClickShip. Happy shipping!

5 / 5 Share

July 5, 2021

We have some bugs with the app and printing manifests, but overall by far the best shipping app I have tried in the past years! I give it 5 stars also because the customer service is very good

Store

BKIND

Using app

3 months

Total reviews

9

Average rating

4.6

Developer Reply

Thanks for the review. We're sorry to learn that you've run into a few bugs, but delighted that our support team was able to provide adequate support. Thanks again for the review. Happy shipping!

5 / 5 Share

June 30, 2021

In general, a good app to help you save money. The system is 99% reliable. Hiccups once in a while, but not a big deal. Recommend this.

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the review and the recommendation. Happy shipping!

5 / 5 Share

June 28, 2021

Clickship makes it so easy to select shipping rates and fulfill orders at the click of a button. We've saved so much money using Clickship's rates compared to CanadaPost. Excellent customer service department too - our rep, Juanita, is very knowledgeable.

Using app

10 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for the review. We're glad you've been able to save more time and money with ClickShip. Happy shipping!

5 / 5 Share

June 25, 2021

Great app! It was able to integrate my Shopify dashboard and my 3PL really well. If you're growing your e-commerce store, I'd highly recommend you to use Clickship.

Using app

7 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for the wonderful review! We appreciate you recommending our app. Happy shipping!

5 / 5 Share

June 24, 2021

Great app! Makes shipping easy, smooth and organized. Love having everything in one spot. The user experience is also great and customer service

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for the review. We're delighted to learn that the app has helped make shipping more efficient for your business and that you've been satisfied with our services. Happy shipping!

1 / 5 Share

April 12, 2021

I was not able to get this app to work on my Shopify store, I kept getting messages that would say it is an unsafe connection. If I used the Freightcom website, the rates were not cheaper to ship with Canada Post. Customer service was rude.

Using app

10 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi Sarah, We are sorry to hear about your experience. We appreciate the feedback you've provided and our team is currently looking into this issue. All Apps which are originally not created by Shopify are considered third-party applications. Therefore, Clickship would reflect as an unlisted app when a user tries to integrate their Shopify Marketplace. We ensure the highest level of data encryption for all our customers and thus you can rest assured about the safety aspect of the tool. We've tried reaching out to you multiple times but unfortunately have not been able to get a hold of you. After reviewing our customer support email logs, we found that the conversational tone was courteous and supportive, but we apologize for any misinterpretation. We take great pride in our customer service and continually review our processes to provide the best customer experience. Finally, we are eager to help grow your business with our services and would be happy to schedule a demo with you and to assist you through the Clickship journey. Please reach out to us at: [email protected] Cheers!

5 / 5 Share

March 17, 2021

I am so thankful for freightcom/clickship and the amazing service they offer! Maythum was instrumental in my business launch and was available for all of my troubleshooting questions whenever I needed, which was a lot! Absolutely recommend!

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for this wonderful review! We're happy to learn that you've been able to benefit from our services and support team, and are grateful for the recommendation. Cheers!