ClickShip | Shipping Platform
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App is good at displaying rates from multiple carriers and the integration with Shopify orders is great. Customer service from the company for things like invoicing and tracking is also very responsive. The app however still has a couple of annoying bugs in it that can trip you up and the technical support has not been good for those issues -- although the follow-up by a tech rep was prompt, it sounded like someone was reading from a script without an adequate answer and a couple of months later, the bugs still remain. We have managed to find workarounds ourselves after trial & error but lack of qualified tech support and the fact that the bugs are still there is somewhat disappointing.
Thank you. We appreciate your feedback. We're currently looking into this and will update this response as soon as we have more details. Stay tuned!
Amazing app and perfect for what I needed. Easy to use real-time rates in cart and very competitive! I find it helps me save the most with my Canadian and US customers. Rates are way better than Canada Post! And, faster delivery. I know this has helped increase my sales once shoppers hit the checkout and see the shipping prices so competitive. One feature I wish the app had was to allow me to use my PO Box address in place of my physical address, for customer privacy reasons. But other than that, this app is 100% perfect. LOVE the convenient pickup scheduling feature too. LIFESAVING for a work from home mom like me!
Thank you for this glowing review! We're delighted to learn that your business is taking full advantage of the ClickShip application with features, such as real-time rates, and that you're saving more on your shipping costs. We've passed your feature request on to our development team to review. We appreciate the feedback and support!
Love it! Roy is great and quick to reply. User interface is seamless as well. Prices are great and I love that I can compare against all couriers. Integration to Shopify and Etsy is amazing!!
Thanks for this amazing review! We're pleased you've found this application useful for both your Shopify & Etsy stores. Happy shipping!
WOW! Seriously some amazing shipping rates, we never thought we could offer services like FedEx at affordable rates to our customers. The interface is very user friendly and customer service has been fantastic!
Thank you so much for this incredible review! We're very pleased we can help you get access to trusted carriers at affordable rates. Our support & development teams are thrilled with this feedback too. Thanks again!
If you own a small online business in Canada - don't even think twice about downloading this. It made our life SO much easier and it is honestly the easiest and most user friendly app to use. It has saved us SO much time and headaches in searching for the best price for shipping labels and their customer service is absolutely fantastic. They are so quick and troubleshooting and we are so grateful for everything they have done for our business!
Thank you so much for this very wonderful and thoughtful review! We truly appreciate the support and it's been a pleasure to be a part of the journey and seeing your business grow and thrive. Happy shipping!
I use this app to ship all across the US. I prefer FedEx and using ClickShip has made buying shipping labels so easy! Being able to call ClickShip and speak to someone directly about any tracking/payment issues I've had is invaluable! Definitely recommend ClickShip!
Thanks for the recommendation! We appreciate the love and are delighted to learn that ClickShip has made purchasing shipping labels easier for you. Happy shipping!
This app saves us times and money for sure!! Big thumbs up to our rep Alexandre and his Support Team who answered all of our questions and helped us to have this setup and running in no time! Merci
Awesome ! Alexandre will appreciate hearing this. We value having you as our customer.
Save my life since we use it! For all out shipping on line or not, provincial or international , Easy, simple, best price! Our rep Michael is always there and so efficient!! Thanks to you guys!!!
Michael will appreciate the shout out! We value you being our customer.
Clickship has been lifechanging for me. I live in a rural area and always had to drive to the post office to drop my packages off, but now I can get pickups with companies like Dicom and Purolator. It's been so easy, also. The shipping prices are a few dollars less than regular mail AND the packages arrive in like 1-2 days. I've actually had several customers write to me saying they are super impressed at how fast their order arrived. The customer service is excellent, always a really fast response from my agent Suzanne. Thank you !!!!
Fantastic to hear! we really appreciate the kind words. So glad that our service is valued by entrepreneurs like yourself. We would be very happy to help out 1000 of your closest friends :-)
This app is incredible. Whats more incredible is the customer service. I cannot say enough about the team working behind ClickShip. This app has simplified and streamlined my shipping needs and ultimately made my business more successful! Love the app!
We so appreciate your kind words. You just made our day. We do work hard on making sure we can provide the best customer service we can. Sometimes mistakes are made but we do try to make it right. Thanks for acknowledging our efforts. ClickShip appreciates having you as our customer.
Click Ship Saved us so much headache instead of writing everyones infomation,just click of button and its ready.The rates are unbeatable saves us thousands of dollars each month,shipping big product and skids are so cheap it was mind blowing, Hassan was very helpful of getting us on track and checks up occasionally.
Thanks for the kind words and Hassan will appreciate the shout out. We appreciate having you as a customer. p.s. I want the Lambo for myself.
0/10 you ask many times for a manager to step up, No one there to solve issues. Good luck getting anyone to call you back. It's a nightmare dealing with them., Rude customer service, Zero support, No, follow up on anything. Shipping companies lost lots of my packages. Zero claims processed, I waited 4-6 month. sent many Emails to the rep, and submitted all necessary info by email and on freightcom website. No response then after complaining. they said you haven't submitted anything!!! Complete waste of time! Lots of money lost in shipping and no claim. and many hours trying to follow up!!. no result NOT recommended AT ALL
Hello Freddy, first and foremost, we are sorry for your negative experience and truly want to help you resolve this. Thank you for your feedback. We take great pride in our customer service and our team's support. We have looked into the history of this account and several attempts have been made to reach out to you without success. Claims can be a complicated and tedious process at best. Of the 6 claims you have made, we have tried multiple times to get the documentation from you to process the claims. One of the items required is a “Cost invoice” of the goods sold; which we have made many attempts to acquire from you, again without success. We are committed to helping you resolve this situation as we understand how this can hurt a small business. Please get in touch directly with us and help us fulfill the documentation required by the carriers to process these claims on your behalf. We continuously update and improve our onboarding procedures and shipping information to help educate our customers on best practices and what to do in these situations to ensure a timely resolution.
Customer service is lacking, typically passed around and never helped. We've used Clickship and Freightcom for quite some time and are looking forward to making a change. Slow with issuing invoices for you to continue shipping. Heavy delays with claims.
Sorry to hear about your experience. We take great pride in the customer service & support we provide all our customers. This is highly uncharacteristic of what we usually hear and we endeavor to do better. Please reach out to us and we will make it right! Yes, I will admit to heavy delays with certain claims ( when they happen) and we do understand how this impacts our customers' business. We are actively implementing potential solutions to resolve these delays.
Overall, Clickship has been a great addition to our shipping department tasks, saving us time and money. Their dashboard looks a bit confusing and overcrowded but any questions you may have will be quickly answered by their stellar customer service headed by Daniel.
Thank you for the compliments! We appreciate it. You also made Daniel's day! ( once we tell him of the nice review you gave of his customer service ). We value Fitzbody being our customer :-)
We've been thru numerous discounted shipping apps and this is by far the best choice. Easy store integrations, great prices and super easy interface. Give it a shot, you will not be disappointed!
Thank you Topher's Bear + Soap Co. for the vote of confidence! We appreciate you.
Without doubt , it is number one in it's category ! Best prices, service, and support. Nice & friendly use interface. It will save you money & time Love it
Thank you so much for this wonderful review. We appreciate the love and are extremely pleased that you're loving the app. Happy shipping!
There are many shipping apps on the Shopify platform but none offers the prompt and immediate support like ClickShip. We have been very fortunate to find ClickShip and lower our costs of shipping and hassle-free shipping via ClickShip easy portal. We would highly recommend ClickShip to all Shopify customers.
Thank you so much for the review and the wonderful recommendation. Our team takes great pride in the level of support and service we provide so we love reading reviews like this. Thanks again and happy shipping!
Great application. Good communication with the developers and sales. Really simplified our shipping procedures. Much appreciated. Thanks again.
Thanks for the review. We appreciate the communication between our team and our customers to ensure we can continue to improve and provide the best possible service. Happy shipping!
I stumbled upon this app by pure luck, it is the best shipping app for canadians. Their prices are unbeatable, trust me I have tried finding better pricing, no other companies came close. I also spoke to their agent and customer service is fantastic. I RECOMMEND++++
Thanks for the review. We're glad that you were lucky enough to find our app and that you found it to be so helpful. We appreciate all the kind words and for recommending ClickShip to others. Happy shipping!
This app was the greatest thing for my business! It made my shipping process so much easier especially with the fact that they do picks up at home or wherever you are shipping from. Amanda at freightcom was so helpful with everything I needed. I asked so many questions & she was very patient with me and pointed me into the right direction. Would 100% recommend to anybody with a small business!
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