ClickShip | Shipping Platform
Discounted Shipping Rates for parcel and LTL Services
Rating
4.6
feedback
179
chart
#491
All reviews
Review RSS Feed
Sept. 2, 2020
Without doubt , it is number one in it's category ! Best prices, service, and support. Nice & friendly use interface. It will save you money & time Love it
Thank you so much for this wonderful review. We appreciate the love and are extremely pleased that you're loving the app. Happy shipping!
Sept. 2, 2020
There are many shipping apps on the Shopify platform but none offers the prompt and immediate support like ClickShip. We have been very fortunate to find ClickShip and lower our costs of shipping and hassle-free shipping via ClickShip easy portal. We would highly recommend ClickShip to all Shopify customers.
Thank you so much for the review and the wonderful recommendation. Our team takes great pride in the level of support and service we provide so we love reading reviews like this. Thanks again and happy shipping!
Sept. 2, 2020
Great application. Good communication with the developers and sales. Really simplified our shipping procedures. Much appreciated. Thanks again.
Thanks for the review. We appreciate the communication between our team and our customers to ensure we can continue to improve and provide the best possible service. Happy shipping!
July 13, 2020
Note that you need to be able to use 3rd party shipping integrations to use this app. Otherwise as others have said, the support is top-notch.
Thank you for the review! We appreciate the feedback.
June 24, 2020
I usually do not leave reviews for apps but I just had to with this one. As a super small business, every dollar counts for your bottom line and my biggest expense is shipping costs. The amount of money I am saving with this app is honestly unreal. I was skeptical about the amount it would really save as in the past the shipping apps that claim to save you I found actually cost more in the long run....this one truly saves you money. I take the time to compare the cost of each shipment from the shopify shipping to this app. I'm usually saving at least a few dollars but some its $10-15+ savings over Canada Post shopify rates. No problems so far and have been 110% happy with the app.
Using app
About 1 month
Total reviews
1
Average rating
5.0
June 12, 2020
One of the largest costs I had apart from the goods was shipping. A split or incorrect shipment could mean I was in the red for a sale. Also having to dig through shipping portals to get information on packages is incredibly time-consuming. I'm still learning how to make my business more efficient, but at least I have all the information on a single screen which helps me ensure my customers' orders don't get forgotten about and arrive correctly the first time.
June 10, 2020
I have been using for many months now and I love how easy it is to ship our orders now, I can find the best rates, and also schedule manual shipments when needed. Minor tech issues were resolves immediately. I am very happy!
June 10, 2020
Love it! Easy integration with my shop and has allowed me to ship to my customers waaaay faster and cheaper than with my previous shipper. Would love some extra finessing of the email design but overall really useful for small businesses especially during pandemic times when many shippers are super backed up and slow. Would recommend!
May 1, 2020
I ship some products, that are flat and can go in a bubble mailer, and others which need to ship in a box. Boxes are heavier than bubble mailers, so I need an app with a little bit of intelligence to get accurate shipping rates, or I will lose money on boxed orders. I have used other apps, and while they do work, the ones I tried did not all integrate well with Shopify, so I had to copy-n-paste all the shipping information onto the carrier's website, which was a hassle. Those apps were also pretty expensive. ClickShip is free (yes! really!) and integrates smoothly with Shopify and FreightCom (the shipping backend). It automatically imports your products, so all you have to do is to set up the product dimensions (hint: export the product list from ClickShip, edit the Excel sheet, import) and set up your box dimensions. Do note that ClickShip requires support for third party shipping rate apps/providers enabled with Shopify. If you pay annually (or longer terms), this is included for free. All you have to do is to write Shopify Support to have it enabled. If you're on a monthly plan, you may be able to get this feature for an additional fee (ask Shopify!). With this app I can now offer my customers discounted rates for FedEx, UPS, DHL, and others. I have ~40 products and it took me maybe 2-3 hours to get everything running to my satisfaction. Their customer support is there for you should you need help (someone responded to my chat within a few minutes). I have my stores set up to serve Canada Post rates directly from Canada Post (I have a commercial account with them) and FedEx/UPS rates via ClickShip. It works for me. I think ClickShip/FreightCom could support metric dimensions and weights better. Metric dimensions are supported, but the system defaults to US units, so a few extra clicks are needed for the conversion in the shipping process. It's not a big deal. Just a small annoyance that could easily be solved in software. I shipped my first UPS package this morning. I think it took, maybe, 3-4 mouse clicks from login to shipping label. And the actual price charged was the rate quoted to my customer. I like it!
May 1, 2020
This is a good app. Great support from the staffs, especially from Suzanne. Her support and service level are outstanding! She goes above and beyond to fulfill our needs. Unlike other apps that only need one type of weight for calculation, this app requires you to setup both the physical weight and dimension for their Smart Box calculation. This feature does not work well with the products that were selling. Also, the app layout can be better, if they are simpler and cleaner.
We appreciate you for writing this review. Suzanne will be delighted to read that you're happy with her support. As for the app layout, interface, & features, we are continuously taking in feedback from our valued customers like you and making improvements to create a better customer experience. We strive to do better. Thanks for your honest feedback!
May 1, 2020
Very good for getting reduced rates. Suzanne is fantastic with getting back on anything I email her on. When this whole covid 19 thing happened she reached out to check in and offer help and I really appreciated that!
April 22, 2020
I am just so impressed with this app! It has saved us so much money and made the shipping process much easier. I love that it integrates seamlessly into the backend of our store and fulfillment. Customer service is top-notch! I have already recommended it to other businesses.
April 20, 2020
For Canadian businesses installing this app is a NO BRAINER. Literally helped me save hundreds on shipping overnight. The app is very user friendly and full of useful features. I love the support I've received so far from Daniel and my Freightcom rep, Riaz. The fact that Shopify forces Canadian sellers to purchase Canada Post shipping labels using USD is perhaps the most ludicrous thing I've ever heard especially considering Shopify is a Canadian company. ClickShip solves that problem and so much more. Love love love this app. My website: www.gearscanada.com
April 15, 2020
First week in with using this product, and we are extremely satsfied with the product, and with the customer service. A+ all around for a small business
April 2, 2020
This app is very user friendly. The rates seem to be really good. I don't think Canada Post can touch these rates...My favourite part about this app is that i can schedule the pickup with the click of a button. And if you need help, the chat function is awesome. Quick friendly service.
March 2, 2020
Quick and easy way to fulfill orders. Best part is the fast and efficient technical support that they provide.
Feb. 4, 2020
Setting up my Clickship account was so easy for my small busniess. I worked closely with Daniel Panza over at customer support to set everything up. He was able to answer all my questions when it comes to my stores specific needs. I'm happy to offer great rates and shipping time for my customers through Freightcom and Clickship. Highly recommend!
Feb. 4, 2020
Best shipping app for prices & easy to work. Dan is always there for support if needed & provides exceptional customer service. I would recommend to Clickship to any E-Commerce company.
Jan. 31, 2020
This app works great, and what is really surprising is the quick customer service. Those people literately help you in an instant! Daniel is super professional. I highly recommend this company.
Jan. 31, 2020
The apps is convenient even if some fonctions are not supported and need to return to their website from time to time. Claim process, customer support and billing service is a mess. Trying to get a refund on their mistake is almost impossible or required a lot of interaction. Navigate between, customer service, billing, claim, accounting is a nightmare. We have lost a lot of money on double charge. Their pricing is good so eventually you recoup your lost. Never allow them to billed you automatically, make sure you double check everything before you pay. That is my advice.