Good Dog People™ review for Upselly • Upsell & Addon items
Jan. 11, 2022
We want to hide the widget on our web store temporarily for important reasons. We've been trying to switch it off multiple times but it ALWAYS turns back on automatically after a while. It's been 9 days since we wrote in with multiple chasers and we haven't heard any updates.
Hello to our friends from Good Dog People™ Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Upsell & Cross Sell. I apologize for the delay as we have been working to resolve your issue. We are so sorry about what happened here ( It is not at all normal with our app). We have been trying to replicate the issue on the same theme on our development store and it is working without any issues. We are still trying to find out the root cause of the issue which we suspect might be coming from a script or another app in your store. We will keep you posted on the progress and will try to resolve it as soon as possible. Regards, Pushpesh & the Upsell & Cross Sell Support Team
