Frequently Bought Together

Hello Atogob Group Team, We appreciate your feedback and we are very sorry to hear that you are not satisfied with our app. However, please allow us to explain how the statistical data of our app are gathered. Our app's statistical data are gathered through javascript calls to our servers and our only purpose for this small portion of the app is to measure the app's performance to discover trends or to compare its performance on your store with previous periods. Our app statistics only display inferred statistical values which is why they should not be taken as exact values as they may include orders that were later on canceled and other factors. Order modifications are not taken into account, as they may include taxes and the amounts displayed do not include discounts or shipping costs. That is why we highly suggest giving some considerable allowance in your report for these situations where we have no control. However, you can still rely on the data as these are real data coming from your store. For the actual products sold using the app, you can actually gather this information if you have conversion tracking enabled on the app tracking preferences. With conversion tracking, the app adds a Shopify cart attribute that can be used for app auditing and will appear on your Shopify order details page so you can know exactly which purchased products were added by the app. Since you have never reached out to our Support Team, there isn't any chance we could have explained it to you or addressed any concerns you may have with the statistical data you have gathered against what our app has provided. We would love to explain everything to you in detail if you can reach back to us or respond to any of our emails. Feel free to send us a new email at [email protected]. We can also jump on a call and address all your concerns over the phone. Just provide us with your contact number and your preferred date and time. We have a team available 24/7 dedicated to helping you. We wish you all the best and we hope to hear from you soon! Best Regards, Code Black Belt's Support Team

Hello, thank you for installing our app! We have checked your current configuration and as we have also explained in our email to you, you can achieve your desired bundle combination and have full control over the product recommendations. Apart from relying on the app's capability to automatically generate recommendations for you (automatic - if you have previous sales history and random - for products with no sales history yet), you can configure manual recommendations which will allow you to assign your desired products and have full control over your bundle combination. Please feel free to check the types of recommendations our app offers: https://docs.codeblackbelt.com/article/919-what-type-of-recommendations-does-frequently-bought-together-support We will be happy to discuss this further with you and of course assist you every step of the way, just let us know if you prefer to do it over the phone, via a Zoom call, or through email, just respond to any of our emails or send us a new one at [email protected]. Your satisfaction is our highest priority and we are eager to make this experience a much more positive one. Looking forward to hearing back from you again. Have a great day!