Rating

4.9

feedback

2,440

Reviews

chart

#380

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    4%
  • Less than a month
    25%
  • Less than a year
    49%
  • More than a year
    20%

Reviews Summary

The Shopify App has received overwhelmingly positive reviews from users, with many praising the excellent customer support, ease of use, and quick assistance provided by the support team. Users appreciate the app's functionality in increasing sales and enhancing the customer experience on their online stores. The support team is highlighted for being responsive, efficient, and proactive in resolving any issues or customization requests. However, there are a few reviews mentioning minor drawbacks such as the lack of certain features like bulk editing for managing bundles and the need for improvements in product recommendations to match better.

Highlights

Positive customer support and quick assistance
Ease of use and functionality in increasing sales
Efficient and proactive support team
Lack of certain features like bulk editing
Room for improvement in product recommendations

Rating Breakdown

  • 5
    94% (2,295 ratings)
  • 4
    5% (112 ratings)
  • 3
    1% (16 ratings)
  • 2
    0% (3 ratings)
  • 1
    1% (17 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Feb. 12, 2025

app not working for the last 4 months

Using app

Over 3 years

Total reviews

3

Average rating

3.7

Developer Reply

Hi Brown Living Team, Thank you for sharing your feedback. We're genuinely sorry to hear that you’ve had issues with our app, and we truly appreciate the opportunity to address your concerns. You mentioned that the app hasn't been working on your store for the past four months. However, we couldn't locate any prior email or chat communication regarding this issue, so we wanted to reach out and clarify the situation. Our records indicate that there have been sales generated from our app during this period, which suggests that the app is in fact functioning properly on your store. It’s possible that there may have been some confusion with another app, or perhaps a different issue at play. We’ve made several attempts to contact you, as we’re eager to discuss this matter further. We’re committed to assisting you with any concerns, and we would love to resolve this promptly. If you have any questions or if something specific needs attention, please don't hesitate to reply to this email or reach us directly at [email protected]. Our team is available almost 24/7 via email and chat, dedicated to providing the support you need. If you prefer to discuss this over the phone, we’re happy to arrange a call at your convenience. Looking forward to hearing from you soon! Best regards, The Code Black Belt Support Team

5 / 5 Share

Feb. 10, 2025

This app is very practical. The customer service team is also very professional in solving problems. We highly recommend it.

Using app

About 5 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 5, 2025

Great app integration and more importantly perfect customer service when you need help with something.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 5, 2025

Outstanding team, great support, and excellent app, highly recommended!

Using app

About 1 month

Total reviews

3

Average rating

3.7

5 / 5 Share

Jan. 19, 2025

Depika was so helpful. So happy with the app.

Using app

About 3 hours

Total reviews

4

Average rating

5.0

All reviews

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