Frequently Bought Together CBB

Hello Goode Rider Team, Thank you so much for sharing your feedback about the app. We truly value your input — it helps us improve and ensures we can provide the best experience for our merchants. We’re genuinely sorry to hear that the app configuration didn’t go as smoothly as you expected. That’s not the experience we want anyone to have, and we’d love the chance to make things right. From reviewing our records, we noticed your email earlier regarding irrelevant products appearing in your bundles. The good news is that this can be adjusted quickly through the app’s recommendation settings. If you’re open to it, we’d be thrilled to guide you through the process and help remove any irrelevant products, ensuring that only the items you want are displayed to your customers. Our app offers four versatile recommendation options, giving you full control over which products appear in your bundles. You can choose to feature items that are frequently bought together based on your sales history, highlight your most popular products across your catalog, or even manually select recommendations for each individual product. We’ll guide you through the setup so your product bundles look and perform exactly the way you want them to. We’d also be happy to schedule a quick call to walk you through the setup step by step. Sometimes seeing the settings live makes it much easier to understand and customize. Just let us know a convenient time and your preferred contact method, and we’ll make it happen. We’re committed to ensuring your store benefits fully from the app, and we want you to feel confident and satisfied with how it’s set up. Your success is our priority, and we never want any of our merchants to feel frustrated or disappointed. If you give us another chance, we’ll make sure everything is perfectly configured so your bundles and recommendations deliver the right products to your customers every time. Feel free to respond to any of our emails or reach us directly at [email protected] Thank you again for your time and patience. We genuinely look forward to helping you get the most out of the app and seeing your store succeed! Warm Regards, Code Black Belts Support Team

Hello Michael Nash Jewelry Team, Thank you so much for sharing your feedback. We truly value it and want to ensure you have the best experience possible with our app. We’ve tested the app in your store and everything appears to be working properly: http://bit.ly/4lcTdBs However, we haven’t received any tickets or requests from your team, so we may not be aware of any issues you might have encountered. We would love the chance to understand what happened and assist you in any way we can. Our dedicated support team is available via chat, email, and we can even arrange a phone call if that’s more convenient for you. We’re committed to helping you resolve any concerns and improving your experience. Please feel free to reply directly to this email or reach us at [email protected]. No issue is too small, and your experience is our top priority. We genuinely look forward to hearing from you and working together to make things right. Warm regards, The Code Black Belts Support Team

Hello DJS&K Handcrafted Team, Thank you for your feedback. We want to assure you that we’re taking your concerns very seriously. Creating manual bundles becomes much easier once you’ve set up at least one bundle. To help you get started, we have a step-by-step guide available, including screenshots to walk you through the process: https://docs.codeblackbelt.com/article/110-how-do-manual-recommendations-work For creating discounts, we also have detailed documentation you can follow here: https://docs.codeblackbelt.com/article/1556-how-can-i-configure-a-cheapest-item-for-free-discount-for-a-manual-bundle These documentation guides, along with everything you need to know about our app, are also available on our Help Center found from the app settings page. In addition, our Support Team is always available and happy to help. We’ve reached out to you directly and hope to hear back from you soon so we can assist with the setup—or even create the manual bundles for you if you prefer. Feel free to reach out to us via chat, respond to any of our emails or email us directly at [email protected] We genuinely hope to hear from you soon! Best Regards, Code Black Belts Product Support Team

Hello Indulgeo Essentials Team, Thank you for sharing your feedback — we’re truly sorry to hear about your experience. Our intention is always to help, and we genuinely want to make things right for you. Our team has been trying to reach you to offer assistance, but we haven’t heard back yet. We’d really appreciate the chance to support you directly and resolve any issues you’re facing. If you’re willing to reinstall the app, we’ll personally guide you through the setup, explain how everything works, and ensure the app meets your needs. If you’d prefer a call, we’re more than happy to schedule one — otherwise, simply respond to one of our emails or send a new one at [email protected] and we’ll assist you right away. We truly hope we can turn this experience around for you and we hope to connect with you soon. Code Black Belt's Support Team

Hi Brown Living Team, Thank you for sharing your feedback. We're genuinely sorry to hear that you’ve had issues with our app, and we truly appreciate the opportunity to address your concerns. You mentioned that the app hasn't been working on your store for the past four months. However, we couldn't locate any prior email or chat communication regarding this issue, so we wanted to reach out and clarify the situation. Our records indicate that there have been sales generated from our app during this period, which suggests that the app is in fact functioning properly on your store. It’s possible that there may have been some confusion with another app, or perhaps a different issue at play. We’ve made several attempts to contact you, as we’re eager to discuss this matter further. We’re committed to assisting you with any concerns, and we would love to resolve this promptly. If you have any questions or if something specific needs attention, please don't hesitate to reply to this email or reach us directly at [email protected]. Our team is available almost 24/7 via email and chat, dedicated to providing the support you need. If you prefer to discuss this over the phone, we’re happy to arrange a call at your convenience. Looking forward to hearing from you soon! Best regards, The Code Black Belt Support Team

Hello Rosita Amaranthe Team, We appreciate your feedback regarding our Frequently Bought Together app, however, we can see that you have been using our app and it has been enabled on your store: http://bit.ly/4gTToy7 - we can see it working properly as well. Is it possible that you may have confused us with another app? Anyway - we are more than happy to assist you with any concerns you may have, so feel free to respond to any of our emails or email us directly at [email protected] We have support available 24/7 and we are here to help you in any way we can. Thank you and I hope you are enjoying the holidays! Hoping to connect with you soon. Code Black Belt's Support Team

Hello Mithai and More Team, We are very sorry that you are not happy with our app. We have tested the app in your store and we can see the app is working fine: https://vioo.cc/v/320MN Since you were having issues with the app preferences on your Shopify admin, our Team has been diligently providing assistance to you. However, we have not received a response from the last email conversation. Our Team has consistently reached out to you to help you with any issues you are experiencing with the app, and we would appreciate it if you could respond to us. Our goal is to provide value to every customer and it’s disheartening to learn that you didn’t have a positive experience. We want to make it up to you and make sure that you would be able to use the app to its full potential. Kindly respond to any of our emails or send us a new one at [email protected]. We have a team available 24/7 to respond to you and we assure you, that you are our highest priority. Hope to hear back from you soon and may you have a great day! Code Black Belt's Support Team

Hello Atogob Group Team, We appreciate your feedback and we are very sorry to hear that you are not satisfied with our app. However, please allow us to explain how the statistical data of our app are gathered. Our app's statistical data are gathered through javascript calls to our servers and our only purpose for this small portion of the app is to measure the app's performance to discover trends or to compare its performance on your store with previous periods. Our app statistics only display inferred statistical values which is why they should not be taken as exact values as they may include orders that were later on canceled and other factors. Order modifications are not taken into account, as they may include taxes and the amounts displayed do not include discounts or shipping costs. That is why we highly suggest giving some considerable allowance in your report for these situations where we have no control. However, you can still rely on the data as these are real data coming from your store. For the actual products sold using the app, you can actually gather this information if you have conversion tracking enabled on the app tracking preferences. With conversion tracking, the app adds a Shopify cart attribute that can be used for app auditing and will appear on your Shopify order details page so you can know exactly which purchased products were added by the app. Since you have never reached out to our Support Team, there isn't any chance we could have explained it to you or addressed any concerns you may have with the statistical data you have gathered against what our app has provided. We would love to explain everything to you in detail if you can reach back to us or respond to any of our emails. Feel free to send us a new email at [email protected]. We can also jump on a call and address all your concerns over the phone. Just provide us with your contact number and your preferred date and time. We have a team available 24/7 dedicated to helping you. We wish you all the best and we hope to hear from you soon! Best Regards, Code Black Belt's Support Team

[Note: the feature which allows developers to reply to reviews has only been available since March 2019, that's the reason for the late reply] Unfortunately, the merchant was having trouble configuring manual recommendations in their admin page. Our team offered explanation and assistance throughout our correspondence. However, we do not have access to a merchant's admin page (only our app preferences) and would have been happy to help and show how to configure recommendations, but the app was subsequently uninstalled. We reached out to the merchant inviting them to reinstall the app so we could show how it works and its true potential and functionality, if configured properly, and offered to speak via telephone to help as a gesture of goodwill, but unfortunately we received no reply.