Frequently Bought Together CBB

Hi Affinity Gifts Team, I hope you're doing well. Thank you for taking the time to share your feedback and bring this concern to our attention. We take matters involving app installations and billing very seriously, and we appreciate the opportunity to look into this for you. After reviewing your feedback, our support team has already reached out via email and is actively assisting with your request to help ensure the issue is resolved as quickly as possible. While app charges and billing are managed directly by Shopify, we're more than happy to help investigate the situation, answer any questions you may have, and guide you through the appropriate steps to ensure everything is resolved correctly. When you have a moment, please check your inbox (and spam/junk folder, just in case) for a message from our support team. We're actively assisting with your request and want to make sure you receive the help you need. Our goal is always to provide a smooth experience and responsive support. If you have any questions or need additional assistance, our support team is available 24/7 and can be reached through live chat or by emailing [email protected]. We'll be happy to help every step of the way. We appreciate the opportunity to assist you and would welcome the chance to help bring this matter to a resolution. When you have a moment, please reply to our email so we can continue working with you and ensure your concerns are fully addressed. We are genuinely looking forward to hearing from you. Kind regards, The Code Black Belt Team

Hi The Lather Shack Soap Co team, Thank you for taking the time to leave your feedback and share your experience with our Frequently Bought Together app. We truly appreciate it, as it helps us understand where we can improve. We’re sorry to hear that the setup process was not as straightforward as expected. Our goal is always to make installation and configuration as smooth as possible, so it’s disappointing to learn that this wasn’t your experience. We also noticed that the app was uninstalled shortly after installation, and we weren’t able to connect with you during that time to offer assistance. Our support team is available 24/7, and we’re always happy to step in early—whether it’s setup guidance, configuration support, or helping with design compatibility—so everything works as intended in your store. We’ve already had a few messages sent from our team, and we’d still really value the opportunity to connect with you directly. If you’re open to it, we’d be glad to walk you through the setup step-by-step or review your store configuration to ensure everything is working correctly. If you prefer, we can also do this over a call or through an online meeting—just let us know and we’ll be more than willing to accommodate a time that works best for you. When you have a moment, please reply to our email so we can continue assisting you and help get everything properly set up. We genuinely appreciate your time and feedback, and we’d welcome the chance to support you further. Hoping to hear from you soon! Kind regards, The Code Black Belt Team