CompassNature review for Frequently Bought Together
Feb. 27, 2024
Works ok but the Discount for the entire order doesn't work so it kind of defeats the purpose of the app in the first place. Also, text that you are able to edit in the widget doesn't show up. And there's no Live chat support which is a big minus for us.
Hello CompassNature Team, We are sorry to hear that you are not happy with our Frequently Bought Together app. Please, let me say that we have reached out directly to you to rectify any issues and to provide you with clarification and assistance with the app configuration. Looking at your current configuration, we can see that you have the app disabled on most of your products and for the product where the app is displayed, the discount is being applied as expected (https://sendspark.com/share/6d3kdxah8mxlazvajltyi9wq120g3q4q). We are available on chat and email and we even helped you with your previous requests on both, via email and chat. The only instance you may not get someone via chat is if available agents are busy, otherwise, we can be reached via email and we do respond with urgency. We can also arrange a phone call if you prefer to speak on the phone, just let us know whichever you like and we will do our best to assist you. Please feel free to respond to one of our emails anytime to further assist you with your concerns, making sure that you are happy with the app and that all your needs are addressed. Yours sincerely, Code Black Belt's Support Team
