Ogsupply review for Frequently Bought Together

[Note: the feature which allows developers to reply to reviews has only been available since March 2019, that's the reason for the late reply] We wrote to the merchant to explain how manual recommendations work with the app. The store was password protected and we requested access to help configure them. We suspected that the store had random recommendations enabled and pointed that out and offered to help configure the store by enabling manual recommendations. The merchant finally enabled manual recommendations and told us that the problem had been solved and was happy. We kindly asked them to revisit their review as it was a simple case of enabling the correct recommendations setting and after a few attempts to contact them, we received no reply.