Shop Solar Kits review for Frequently Bought Together
May 16, 2019
This app really works well. We use it and have seen an increased average order value. The only thing that is frustrating is that I cannot click the "help" button in the backend to speak with anyone. The buttons on the backend dont seem to be working (maybe its my browser). I have been speaking with their help team (I found their contact e-mail elsewhere) and they assure me that the help button should be working. For whatever reason it still does not work. But this SHOULD NOT make you rethink this app. The team (when you get ahold of them) are all super professional and quick to help and respond.
We have been in contact with the merchant back and forth many times, including last month. We have also been receiving emails and replying to merchants as usual and have tested all our systems and everything is working well. Our Get help link in the apps preferences page opens a popup window and it may have been blocked in the merchant's browser. We can always be reached direct via [email protected] and we are always pleased to help.
