Montfort Jewelry review for Frequently Bought Together
April 27, 2020
While launching our new project (eCom Jewel), I was interested in a Frequently bought together extension. After a very unproductive and highly time consuming process of trying to get support, I finally gave up. I have no doubt they have a great product even though I couldn't get it to work on my end. I asked 4-5 times about a better way of getting support that didn't involve sending 10 emails but sadly they were not open to the idea. All in all it was a frustrating experience, I don't understand why jumping on a quick call would be such an issue. I did ask specifically for this 4-5 times but not luck. I moved on now trying different apps that offer live chat or calls. My recommendation is that if you're going to try this app, make sure you have your own developer and won't need support since it's email based ONLY... Jessica Folley Marketing Manager
Hello Jessica, We are always open to apologize if our app does not work properly or if we made any mistake, but I have reviewed the full conversation that our Support Team had with you and, honestly, I think we acted correctly here. Your store is password-protected so we cannot see it. We asked for a preview link, or a temporary access, or a video, or a screenshot. You never provided any of them "for privacy reasons". We cannot tune the app configuration and styles for your store if we cannot see it. I understand that you don't like email as a communication channel, even when we replied to all your emails in a matter of minutes but please note that the problem was simply that we could not assist without seeing your store. We wish you all the best for your business.
