Frequently Bought Together
Frequently Bought Together
Rating
4.9
feedback
2,450
chart
#261
All reviews
Rating Breakdown
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March 9, 2024
WOW, these guys are rockstars. I signed up with a trial account, had a little SNAFU when setting it up and wasn't sure if I wanted to 'learn another thing'. Their team proactively reached out, had customized the app for my store and then helped with a custom install. Amazing customer service... and all outside normal business hours. I can't promise this for everyone but I was getting responses back in under 5 mins via e-mail - truly exceptional. Thank you!! Rob
March 1, 2024
Siamo rimasti molto contenti dell'app e dell'assistenza ricevuta. E' un ottimo modo per incrementare le vendite e dare una convenienza maggiore ai clienti. Voto 5 Stelle!
Feb. 27, 2024
I was referred to use the app. I heard good things about it. I just downloaded the app and I have not had a chance to use it yet. I'm looking forward to using it.
Feb. 27, 2024
Works ok but the Discount for the entire order doesn't work so it kind of defeats the purpose of the app in the first place. Also, text that you are able to edit in the widget doesn't show up. And there's no Live chat support which is a big minus for us.
Hello CompassNature Team, We are sorry to hear that you are not happy with our Frequently Bought Together app. Please, let me say that we have reached out directly to you to rectify any issues and to provide you with clarification and assistance with the app configuration. Looking at your current configuration, we can see that you have the app disabled on most of your products and for the product where the app is displayed, the discount is being applied as expected (https://sendspark.com/share/6d3kdxah8mxlazvajltyi9wq120g3q4q). We are available on chat and email and we even helped you with your previous requests on both, via email and chat. The only instance you may not get someone via chat is if available agents are busy, otherwise, we can be reached via email and we do respond with urgency. We can also arrange a phone call if you prefer to speak on the phone, just let us know whichever you like and we will do our best to assist you. Please feel free to respond to one of our emails anytime to further assist you with your concerns, making sure that you are happy with the app and that all your needs are addressed. Yours sincerely, Code Black Belt's Support Team
Feb. 26, 2024
This app has very simply helped me to increase my orders. It's so easy to use and when I needed help to customize the location, I was assisted by Senthil who made the adjustments in less than a minute! Amazing customer service and I love the ease of use.
Feb. 21, 2024
I downloaded the app a few days ago and I'm very enthusiastic, looking forward to the results! It's super easy to set up, there are lots of options, it all feels very professional from the first moment. And the support team is a treasure: they are proactive, amazingly fast and polite. Thanks, guys!
Feb. 20, 2024
App works great, bit hard to get started but customer service is great. Shout out Carlos
Feb. 15, 2024
Very nice app with terrific support. I haven't used it very long but can already see FBT will lead to increased AOV's.
Feb. 14, 2024
It's always such a relief to initially get a person ... and not a bot that NEVER understands what we need. Not only am I very pleased with this app, but even more so with the help from Carlos H. The app was working fine, but I wanted a different placement .. and voila, it was done. Thank you!!!
Feb. 14, 2024
Great app - fairly easy to use but help desk is superb for solving any issues - looks good on site and lost of functionality in terms of where to locate it etc - would definitely recommend
Feb. 7, 2024
I was using a fancy personalization app, an app that promises a lot but doesn't deliver on much. This app is completely the opposite. It doesn't promise much but way over delivers. Seamless discounts on bundles, check. Easy to create bundles, check. Easy to stop certain products from showing in bundles, check. Easy to use CHECK. Love this app and you will too. From someone who has installed A LOT of personalization upsell apps. This is the best one. You are welcome.
Feb. 2, 2024
Worked with Andres and he was fantastic! I couldn't get the app to show up exactly where I wanted it to on our website so he jumped in the theme code and had it showing up in less than 5 minutes. He also noticed the colors didn't match so he updated that for us to. Above and beyond if you ask me. Great experience, highly recommend working with these folks!