FreshCredit ‑ Store Credit
FreshCredit - Store credit for your Shop, simple and easy
Rating
4.2
feedback
106
chart
#4,498
All reviews
Rating Breakdown
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March 28, 2018
Great idea for an app, very useful... if it would only work how it states... Beyond disappointed in this app right now. Installed went through the process of adding store credit for a customer & had the customer turn around and tell me about how it doesn't work and how disappointed they were because of this faulty app... So if you want to let down all of your customers with false hope and lies then this app is for you!! If not stay far away. Reached out to customer service via email & phone number provided, no answer or response from either....
March 22, 2018
HORRIBLE. Because it doesn't work. Customers are trying to checkout and can't because the credit isn't showing up in their account. I literally have to send screen shots to show people it is in there. AND, a customer cannot use a coupon code and their store credit at the same time. That is insane. A store credit is like cash. Why would you not also be able to use a coupon and cash. This needs serious work.
Feb. 4, 2018
really bad I am trying to add a new customer and it is not working! this is really Bad
Jan. 29, 2018
Doesn't work if you're using a tiered pricing app like BOLD. It will simply remove the tiered pricing level already given to your customer before allowing them to use store credit. Which sort of defeats the whole point of the app. Absolute waste of time.
Jan. 22, 2018
WARNING!!! If you use additional notes in your check out process it will conflict. Customer Service took a week to let me know and then said "they are too busy" to fix the issue. Quite sad for an app that wants's it's customers to pay a monthly fee. I can't think of a worst response aside from no response. If customer service is something you are looking for, move on to another app. Fortunately for potential customers, I am not too busy to write this negative review.
Jan. 22, 2018
apps looks pretty good. We see there big potential for customer retention. However need to test it for longer time. Recommend it!
Jan. 18, 2018
Great app, and fantastic customer service! Todd is very easy to work with and quick to respond to any questions I had. There was an issue where the app wasn't working properly with my theme, Todd answered my phone call right away and kept in touch with me through e-mail and let me know as soon as he got it fixed! Would recommend this app to anyone. Thank you, Todd!
Jan. 11, 2018
Great app, it really solves a problem!! And also awesome service, this guys translate the whole app for me to spanish in less than 24 hours since I write to support. Awesome job guys!
Jan. 11, 2018
Fresh Credit works great, and the customer service + troubleshooting is fantastic! Would highly recommend.
Dec. 25, 2017
Uses a discount code, so if your customers also have a discount code they want to apply, like during a sale, they can't
Dec. 22, 2017
Perfect solution to what should've been an easy problem to fix. Thanks Fresh Credit for adding this feature to our shopify experience! www.InfiniteApparel.com
Dec. 20, 2017
We have been using Fresh Credit for a month now and so far everything has been really easy
Dec. 18, 2017
Store credits were a must-have for us to migrate to Shopify, and Fresh Credit delivered just in time. This is a hassle-free way to give customers store credits instead of a discount code that they can lose or share, without worrying about creating customer groups etc. Of course, there are some things we'd like to have within Fresh Credit, but I'm confident they will be included in future updates. Thank you, Todd!
Dec. 15, 2017
Great app and easy to use! We have used this app for several months and have had no issues. Customer support is very easy to get a hold of as well.
Dec. 14, 2017
They have excellent customer service! We have been using the app for about a week now and it is great. It does exactly what we need and says it does. Todd stands by his app and is open to suggestions for improvements. Is quick to help with any issues or questions you may have.
Nov. 16, 2017
I called in to get help setting up Fresh Credit. I left a message and got a call back very quickly from Todd. Todd was not only incredibly kind, but he was incredibly helpful as well. He was able to resolve my issue on the fly and get everything up and running with no issues. I will continue to recommend and use Fresh Credit on any sites I work on in the future!