Freshly Batch Inventory
Batch, expiry, and discounts for food, cosmetics, & apparel
Rating
4.8
feedback
44
chart
#1,208
All reviews
Rating Breakdown
Review RSS Feed
Sept. 17, 2024
This app has revolutionised our store and we truly couldn't operate without. It works flawlessly and offers an efficient and effective way of tracking our batches across our warehouse. The team over at freshly go above and beyond in assisting their customers, even when they don't have to. I can't fault them enough
Aug. 9, 2024
The app is great. Very easy to use and eliminates manually tracking multiple expiration dates. Customer service is amazing. I was having trouble with integrating expiration dates to my store and they went in and set it all up for me.
So happy to hear that you've been able to eliminate manual tracking! Thanks for working with our team 🤗
July 22, 2024
Excellent app with amazing tech support. No longer need to worry about whether stock is getting short-dated as Freshly automates it all for us. Our customers have full visibility of the shelf life of the product they're buying (although you can choose not to display it too), and we have full traceability. Also helps us to comply with VMD regulations for animal medicines. Highly recommended if you have perishable products.
Thanks for sharing your use case with us! Your review made our day 🌷
April 4, 2024
I've been using Freshly on a store with specific inventory tracking needs as part of a strict food safety program. It's worked wonderfully the whole time and there are surprisingly very few other options for this app/service. Additionally, some of the other options are way overpriced. Recently, a new Shopify feature allowed me to remove a complicated system I had in place for specific warehouse fulfillment/inventory based on shipping location of the order, and the new strategy caused a communication error between Shopify and Freshly data. The support team at Freshly was quick to respond to my request and helped me implement a system that meets all my needs perfectly. I appreciate the product and the service and strongly recommend Freshly to those looking for managing inventory and lot/batch data easily. I also recommend that anyone who uses Freshly get comfortable importing and export batch data. Thank you Cherry and the rest of the support team that helped!
Thanks so much for your detailed review. Feeling lucky to be working with businesses like yours. ⭐️
March 14, 2024
Responsive Support. The app didn't work the way we needed it to initialy, but in about a week the support team for freshly had it working for us.
Thanks so much for your review!
Feb. 26, 2024
Helpful service, great product!
Using app
Almost 2 years
Total reviews
4
Average rating
5.0
Thanks for taking the time to leave us a review 🙌
Oct. 13, 2023
Great support for every request! 5 stars deserved!
Thanks so much for your review! We'll be sure to pass on your message to our support team. 😊
Sept. 8, 2023
I had used this app for almost 2 years. Everything seems working fine until i noticed that i had product expired that i was not able to delete the batch. Contact the support and for over 1 week they tried to fix the issue but then i got no answer and start noticing that i had other product with same issue. I have installed the app and now the expiration still showing on my store. I have contact support, again, and i hope they got back to me to remove all the codes. Expensive app that didnt work for my store!
We sincerely apologize for the inconvenience and frustration you've experienced with our app. Our team had sent an access request to learn more about the issue and troubleshoot but it seems to still be in a pending state. It’s super important to us that we make things right for you. I’ll be keeping a close eye on your case and have reached out again.
July 10, 2023
Though my issue was really bad but with great customer service, attentive and fast response also very nice staff, everything was solved!
Store
VitaRx
Using app
Over 2 years
Thanks for leaving us a great review and for working with our team to resolve the issue. ✨
June 29, 2023
Really quick and responsive customer service and really good product. It's a good fit for our food manufacturing business.
Thanks for taking the time to write us a review! ✨
June 19, 2023
The outstanding support and professionalism of the support team truly impressed me. They were highly efficient, fast, and ready to provide solutions.
May 22, 2023
Customer service has been very responsive in my experience. We have been using the app for almost two years.
We're so grateful that you've been with us for 2 years! 🎉 Thanks for supporting our app and for your review!
May 10, 2023
The Freshly app is good and helpful for displaying live and in-time expiration dates. The best part is that the support team is very nice and helpful, and will make sure to fix any issues that come up with the site or theme. Would recommend to use for stores that have this need!
Thanks so much for your thoughtful review! 🤗 We'll pass on your message to our amazing support team.
May 8, 2023
In theory, does what it says. Practically, not really, price changes randomly for products, no sales tag so no clue what discount was applied, also expired items go out automatically, but i still want to sell them and no option to continue selling the item. Wrote several messages to support, but it seems that they are too busy to reply to me. Kind regards.
We appreciate you reaching out to us. According to our support records, we've replied to your inquiry once and followed up again, but it's possible they landed in your junk folder. We'd love to help fix the issues you've been experiencing, as all of the ones you've mentioned are features that can be modified in your settings. We will reach out to you again via email today!
Feb. 19, 2023
The Freshly representative I communicated with was timely and detailed in her response. I was left with no additional questions. All of my needs were met in one online inquiry/exchange. Thanks Camila Sanchez for your assistance.
Thanks so much for your review. 😊 We'll pass on your message to Camila!
Jan. 31, 2023
We haven't fully utilised this app yet as the initial setup if you have a lot of products is a big task, counting and recording every single batch and best before date. We are still in that process. However what we have experienced so far is some incredible support, willing to go above and beyond with any issue you may have. We're very impressed so far. Thank you.
Thanks for your kind review—we'll pass your message to our support team. 🙌 Please let us know if we can help with anything else!
Jan. 18, 2023
Great Customer service- We sell items with Best Before rather than actual expiry dates- they are looking at ways to allow a bit more flexibility for selling post BBE date and further discounts etc. So hopefully that will happen!
Thanks so much for your review and for letting others know how you're using Freshly! ✨
Dec. 12, 2022
Since we're selling medical devices, we needed Batch tracking, and Freshly makes batch tracking easy, accurate and efficient. The app also enables showcasing expiration dates in product details page, promotions/ discounts on expiring batches and automatically hiding inventory that is close to expiry. Highly recommended.
Thank you for your thoughtful review. Wishing you and your store all the success in the new year! 🎉