All reviews

Rating Breakdown

  • 5
    79% (325 ratings)
  • 4
    3% (11 ratings)
  • 3
    3% (11 ratings)
  • 2
    2% (10 ratings)
  • 1
    13% (53 ratings)
Review RSS Feed Review RSS Feed

4 / 5 Share

April 28, 2022

Great app! Must recommend! Looking forward to doing more business with Fuel. Their service quality, from printing to tech support, is also impeccable.

Using app

Over 1 year

Total reviews

5

Average rating

4.8

Developer Reply

Hi there Welcome Native Spirit. We appreciate your positive review and strive to be the best end-to-end POD service out there. - Lyman

5 / 5 Share

March 12, 2022

We're just getting started adding print on demand products in out store to grow our small business. So far I've been very happy with not only the pricing in comparison to other POD apps but also the customer support has been all you can ask for. Fast, professional, and helpful.

Using app

11 days

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate you choosing Fuel, Suzie. We strive to be the best POD out there from our pricing and customer support. If you need anything to help you grow your store, we're here to help! - Lyman

3 / 5 Share

March 21, 2022

Great app! I cannot wait until they have an Etsy integration. I love that they sell Comfort Colors sweatshirts and tshirts, I think this really sets them apart from a lot of other print on demand providers. Also, I've gotten nothing but good feedback from my customers regarding print quality and product quality. Most orders are also normally shipped out within 2-5 business days, BUT the reason I knocked two stars is because if they need to reprint or tell you they need to redo one of your orders, you could be waiting WEEKS until they fulfill the order. This makes for very unhappy customers and a ding on your account if you're selling on a platform like Etsy, Amazon, etc. So the system isn't extremely reliable in that regard, but again it's a great app and they seem to be a newer company so I am pretty understanding... this definitely needs to be fixed though.

Using app

Over 1 year

Total reviews

1

Average rating

3.0

Developer Reply

Thanks for the ❤️, Alina! Our low prices, product variety, and production speeds are what sets us apart plus help you make money. I'm sorry that it's taking longer to fulfill your order. If there is an item that is out of stock, we will need to wait until we have more to fulfill your order. However, you can contact us and we can substitute it for a comparable item of equal or greater value. We will work on improving our processes. - Lyman

5 / 5 Share

Feb. 23, 2022

I used this app only once and its print and fabric's quality is too good. Must recommended! Looking forward to do more business with Fuel

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

We're happy to hear you had a wonderful first experience, Shiwani. If you need us, we're only a chat or email away. We're here to help your business grow. - Lyman

5 / 5 Share

Feb. 10, 2022

Best POD company on the Shopify platform. That they carry Comfort Colours sets them far above all the other available PODs, and when compared to the ones that carry comfort colours, their prints are superior. Even after the discounted price, they are still much cheaper than their competitors, while also having a smooth app and customer service is top-notch as well. Overall, I am extremely satisfied with FUEL so far. I am thrilled to see how this app and service grow in the future.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, Folarin! Thanks for your support and happy that you're loving our selection. We love to bring the best options for our sellers to maximize their profits. - Lyman

5 / 5 Share

Jan. 27, 2022

Fuel is a great app which is easy to use and comes with lot of features and products. It is very easy with Fuel to design and publish any product.

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

We're super happy to hear that you're finding our app easy to use and have a lot of product options to choose from. We want you to be able to spend a small amount of time making products and focus on selling.

5 / 5 Share

Jan. 26, 2022

Fuel is by far the best, most rocking app for POD business. Such a simple though elegant user experience. Totally sold on it.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the love, Hemal. Tell your friends! :) - Lyman

5 / 5 Share

Jan. 19, 2022

im happy with the bella canvas 3001 shirt I got. print is great and shirt is 100% real/legit. my customers are happy too. give them more business so they can keep proving you great products at good prices. I will go ahead and order some samples for other things. my "gloss" poster looks good tho. but I dont recommend you use the matt poster because I have customers not liking those.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

We're happy to hear that you loved the shirt and the print. Your satisfaction (and your customers) is our #1 priority. Our low margins are a huge opportunity for sellers to make a profit $$$ Also, we appreciate your feedback about the posters. I will share it with the team to help improve our product line.

5 / 5 Share

Jan. 4, 2022

I had not received payment from PayPal due to some issues at the customer's end. However, the auto fulfillment option had placed the order for production. On request, the FUEL representative was prompt enough to cancel the order for production. Otherwise, in case of any delay, the product would have been shipped without the payment received by me.

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

We're happy to hear our amazing Customer Support team was able to help you, Joyrup. Feel free to visit our Help Center for more information about how to edit your fulfillment options. - Lyman

5 / 5 Share

Dec. 17, 2021

Order processing time is usually pretty good. Product selection is good and support is very responsive. However, in some cases, customers have reflected on the quality of the shirt color and size. Need to improve the print area quality of Youth Sweatshirt, Youth Hoodie.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate your feedback, Nguyen. Our Customer Support team is available via chat or email to help you. - Lyman

3 / 5 Share

Dec. 7, 2021

Fulfillment time is usually pretty good. Product selection is decent and support is responsive. However, on multiple occasions, my customers have received the wrong color shirt due to an automated substitution rule they have, which can’t be disabled. This even occurs when multiples of the same shirt are ordered in different sizes, so the customer receives 2 completely different looking shirts. There’s also no notification of this happening, so it’s not until the customer complains that I am aware. For me, the color of the shirt is specific for the design. For that reason, I will be moving to another POD partner where I can be more confident the correct item will get sent.

Using app

Over 1 year

Total reviews

1

Average rating

3.0

Developer Reply

We appreciate your feedback, Andrew. As a result of Covid, our suppliers are experiencing an industry-wide production shortage on blanks. As a result, we've implemented a feature that automatically swaps similar items of equal (or greater value) to complete your order as soon as possible. In addition, we select in-stock garments that are a close match to your original item. If your buyer is unhappy with the item they received, please reach out to our customer service team, and we will make it right. All sellers are automatically opted in by default. However, we are looking for ways for our sellers to opt-out of this feature in the future. Our goal is to ensure that our sellers and their buyers are happy with their purchases.

5 / 5 Share

Nov. 24, 2021

I'm new to Fuel and Shopify, so naturally, there's a learning curve with learning these apps. I've had many questions along the way and I'm happy to say that each time that I submitted a question to Fuel Customer Service, I've always gotten a swift and thorough response. It might have been the answer I wanted, but communication is so important to achieving high goals. Their attention to my questions and concerns show a real professionalism. I'm happy to do business with Fuel.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate your feedback, Dodd. Our team is happy to walk you through any questions to ensure that your business will thrive with us. Here's to a successful rest of 2021 and an even better 2022.

5 / 5 Share

Nov. 17, 2021

print quality is always great! Price is right! production time is fast! customer service is very responsive! Hector with the customer support team rocks! he has handled all my questions and issues ive ever had with fuel! he should be promoted! highly recommend!

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your support, Jeremiah! Our team is happy to help you take care of any support issues so you can focus on growing your company.

5 / 5 Share

Oct. 29, 2021

The integration with Shopify is seamless and easy to use. Customer Support is great. Product prices are good.

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your review, and for being a big part of our success.

5 / 5 Share

Oct. 20, 2021

I am using this app to add products to my Shopify store, its working good so far. Though I am facing some issues, not sure the problem is at their end or mine. But the integration is good. Looking forward to making Fuel my sole print provider. Do increase your portfolio of products so that I can use Fuel exclusively.

Using app

7 days

Total reviews

3

Average rating

5.0

Developer Reply

I'm so sorry to hear that you're having issues. Please reach out to our Customer Service team via the Fuel app or our Help Center. We'll be happy to help you through this.

5 / 5 Share

Oct. 14, 2021

There are some things about the app that could be a bit better, like better inventory syncing, but I am totally willing to overlook that because of the excellent customer service. I have never had a problem that hasn't been fully resolved in a timely manner! Thank you Hector, Luis, and the entire support team!

Using app

About 1 year

Total reviews

5

Average rating

4.8

Developer Reply

Thanks for your feedback. We're working on ways to evolve the app to improve your experience. Our Customer Service team appreciates your kind words. 🙏

1 / 5 Share

May 24, 2022

Great customer service and very fast response time! I'm happy with all orders from Fuel. I intend on growing my business across my multiple websites with Fuel for years to come! => Update: No respect for customers. Not respecting the Seller. Increase Ship unreasonably. Increase Base cost unreasonably. Austria Long production.. Quality is not good.. Ship is expensive..

Using app

Almost 3 years

Total reviews

1

Average rating

1.0

Developer Reply

I'm sorry to hear about your negative experience with us. Either myself or our Vietnam team will reach out to you. - Lyman

5 / 5 Share

Oct. 5, 2021

Great customer service and very fast response time! I'm happy with all orders from Fuel. I intend on growing my business across my multiple websites with Fuel for years to come!

Store

Rikito

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

We're excited to have you aboard! Glad you're happy with our service.

5 / 5 Share

Oct. 5, 2021

Easy to use with Shopify. Best prices around. Still building my website, can't wait to start selling.

Using app

7 months

Total reviews

3

Average rating

3.7

Developer Reply

Thanks for the positive review. We're happy you're satisfied with our service.

5 / 5 Share

Oct. 5, 2021

Great customer service and very fast response time! Lyman is who I chatted with and he was great. I've listed their goods on my store and gotten sales but have not placed a test order for myself to see the print quality yet. I'll be doing so later this week and I'll update this review. So far nothing but great reviews from my customers so I expect it will be fine.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

It's awesome to hear you be a part of our community. Don't hesitate to reach out to us if you need anything. We're here to help your business grow.