Fuel: Print on Demand

Feb. 29, 2024

Great find! They responded to my email almost instantly. Extremely amazing app features and very impressive product range. I hope to use them as my main print partner.

Feb. 26, 2024

I've been using these guys for years and migrated over to shopify on their recommendation. Love it so far.

Feb. 22, 2024

Good service

Feb. 15, 2024

Really excited about this new business and Fuel has been the most impressive app so far. I am looking forward to start selling my shirts.

Aug. 29, 2023

They are censoring anything to do with President Trump. No matter if you own and create your own artwork or not. They use AI to knitpick and cancel orders without notifying you. Our company has made them hundreds of thousands of dollars and they just cost us over 400 sales. We are done with Fuel and will be making our own shirts going forward. This is a waste of time app for anyone who is a freedom loving American who knows there should be no censorship in a FREE COUNTRY. Before they say anything, we are Flag and Cross website. We have no issues with standing up for Freedom and letting people know who we are and why we are upset.

June 29, 2023

The staff at Fuel has been amazing to our team; they get things done, make things right, follow up, and offer advice on things to sell. I couldn't ask for a better POD vendor to work with. I don't understand the negative reviews. I'm happy, my customers are happy. Keep the Fuel tank on full! =)

May 4, 2023

Be forewarned. This company censors your free speech. They will randomly cancel orders and not even email you. They have become political and they are also now using AI to go through your designs. They earned hundreds of thousands of dollars from our company over 11 months. Now, they want to be the police of what you can and cannot create (even if you have a graphic artist). I used to be a HUGE fan, but my loss of customers has been so great because of the way they have handled things and small businesses can't take their delays and censorship. My company can take the nearly $100k that Fuel earned from our sales and give it to a provider who will not censor based on whomever is printing the apparel.

Feb. 27, 2023

Support rất nhiệt tình, fuel cần cải thiện thêm về thời gian sản xuất và giao hàng nhằm tránh sự chậm trễ đến tay khách hàng!!!

Feb. 27, 2023

Many things need to be improved, however still rate 5 stars because this team supports me with all the possible resources. The quality of products is great.

Feb. 27, 2023

have been working with Fuel for over 3 years and am very satisfied with the service and product quality. Although there were times when there were problems with processing time, Fuel was able to handle it and gradually stabilized.

Feb. 27, 2023

FUEL failed to meet our high professional standards and is no longer our exclusive vendor for Fitted Crew T-shirts, 50/50 Hoodies, and 15 oz Mugs. This POD vendor is not worth the effort for the following verifiable reasons: Their quality control department has been found lacking, their support team inept, and their app full of fatal flaws that will make your business fail. I do not recommend FUEL as a business partner in the POD market. 1) T-Shirts and Hoodies were far too often shipped with misprints, wrong prints, missing prints, wrong product blanks, and wrong product sizes. Customers would get the wrong size print other than what was mocked up. 13" large on the back would be printed 11.5" instead to save ink. Wrong print on the back with the correct print on the front. Inconsistency in specific print location as per the mockup generator. Gildan blanks swapped out for Jerzees blanks without communication or permission or a refund for the difference in blank price. Mugs arrived broken as they were missing protective packaging or were shipped using inferior packaging materials. 2) Fuel would print shipping labels within two days, but production would occur 5-7 days after the order was marked fulfilled - when contacting the shipping agent, USPS/UPS would state they did not have the package in their possession. Fuel also never allowed for size changes when a customer ordered the wrong size as they've already printed the shipping label. Orders couldn't be canceled or changed as a result. 3) Their mockup generator would have color selections for products they did not have in stock or keep stock on. Production times would become up to 12 business days on certain colors and sizes as they waited for blanks to arrive. They would print a shipping label to maintain their production time claim even though their facility still wouldn't have any blanks in stock at any of their printing facilities. 3) Fuel support staff would only politely respond with auto-generated replies - "I'm sorry...." They often ignored requests or questions and I'd have to ask again when looking for order updates on messed up orders or orders that had too long of a production time. These things happened far too many times and at my expense. My profit margins verifiably decreased 30% after switching to FUEL. The only thing about doing business with them was their low prices - of which they sneakily increased their shipping fees to increase their profit during COVID-19. They have two packages sent instead of one when customers ordered a T-shirt & a Hoodie combo and claim they were produced at different facilities. (not good for the environment or for our budget). When asked to disclose their facility location as proof, they ignored all requests. I do not believe their print facilities are located in the continental United States as result. For all of these verifiable reasons, I'm cutting my loss and moving on to a new POD vendor to further grow my graphic design business.

Dec. 9, 2022

Oh, I made such a terrible mistake! I swapped the SKU codes and had 68 people order the WRONG size shirt. Phoebe helped me fix the problem, stop any orders that we could, and helped me submit a 68 shirt CSV order to correct everything. She followed up multiple times to be sure I got my costly mistake fixed. This is outstanding customer service! I've been with FUEL for many years after frustrating experiences with three other POD companies. I print thousands of shirts yearly. FUEL has improved their systems recently and any past small mistakes and errors have been eliminated. What sets FUEL apart is their customer service. Let's be honest, a T-shirt is a T-shirt. I don't really care who prints it, until there's a problem. And, there's always going to be a problem of some sort. I've found that FUEL representatives are very accessible, very knowledgeable, and dedicated to help fix any issues. I always get a reply within 24 hours, and as I said above they often go out of their way to fix issues.

Dec. 9, 2022

The customer service is terrible. They will NOT ship your item within the timeline set on the website. You will have a angry customers. It's not worth the $3 cheaper prices. What a damn nightmare. Customer service was god awful, after I saw that my order didn't ship in 10 days, I asked for a refund. They told me we can refund the shipping fee. So they suggested never sending my order and refunding $5. Amazing. I wish that receive the same level of customer service that they provide. Thank God for credit card dispute process.

June 28, 2022

Update 06/27/2022 - Lyman reached out via email and refunded my sample order including shipping. Fuel has also sent out a couple emails regarding production issues and changes - finally. Support remains the most responsive. However while their prices are very good, I remain concerned about quality. They are also adding print facilities to help with their production; however these are third-party printers. It's great they are taking steps with reducing production times however I am apprehensive because by using a network of third-party printers the production and quality will not be consistent (based on my experience with other companies who do not do printing fully in-house). Pros - Support is very quick to respond; Cheapest shirts and mugs (but many other providers now within 50-30 cents and getting much closer) Cons - Poor print quality; Slow, inaccurate production times; Apparently they don’t stock blanks (I was told by support that they order the blanks each time an order comes in, so 1-2 days is wasted here) Poor print quality. It’s the second worst quality of the 5 major POD providers I ordered samples from; the design was “warped” (very odd, no idea how this could happen on a flat t-shirt) and the edges of the design were double lined/blurry. They’re the slowest and most inaccurate (dishonest, in my opinion) with fulfillment times. It took 13 calendar days (9 business days) to process the sample order and ship it out. And this is when they were publishing updates that their t-shirt fulfillment times were 3-5 business days. When I contacted support for an update they said this is due to the supplier that provides the blanks (the blanks are out of stock). So apparently Fuel doesn’t stock either any or enough blanks, unlike other many other POD providers, and spend 1-2 days receiving blanks for the orders that come in. Support acknowledged their backlog/stock issue but had no plans to fix it until the holidays, so another 6 months before it’s resolved and *hopefully* doesn’t happen again. Support indicated another 1-2 business days before my sample order would ship out and it took 3. I suggested they change their production estimates to 5-8 business days for more transparency and reduce inquiries, but didn’t care to and the next day published another production update showing 3-5 business days clearly knowing this isn’t true or accurate. It'd be much more professional to state accurate times, or note that some orders may take longer due to the stock issues they're having, but they didn't seem to want to acknowledge these issues unless asked, rather than put this on that production status update page or even send an email blast out. So in total I waited 16 days for a poorly printed sample order. I'm very disappointed because I choose Fuel based on a reference from a high-volume seller and quality from that order seemed better. So quality is inconsistent. There are dozens of other POD companies and many with quicker time and/or better quality. I do not recommend Fuel.

June 2, 2022

Update as of june 2022: FUEL POD used to be good, right now, they are atrocious. So many delays with shipping times. They'll give some updates about their shipping times being 3-5 biz days when they fully know its not true. So many other reviews of them being absolutely bad in recent months.

May 24, 2022

FUEL used to be one of the best POD Providers, but it was USED to!! The issue here is that they became so bad that I wouldn't even suggest them to my worst enemy!! It feels like its a group of people that they didn't have to do something better, got some printers, bought some stock(always everything is out of stock, and what they tell you, when you message them, is that it didn't pass the quality control(which I at this point I am pretty sure that quality team its a myth). They need ADDITIONAL 3-5 days). They became so bad, that they had to delete their Facebook group page (where users could interact) from all the negative comments. DO A FAVOR TO YOURSELF AND STAY AWAY FROM THEM.

April 28, 2022

Great app! Must recommend! Looking forward to doing more business with Fuel. Their service quality, from printing to tech support, is also impeccable.

March 12, 2022

We're just getting started adding print on demand products in out store to grow our small business. So far I've been very happy with not only the pricing in comparison to other POD apps but also the customer support has been all you can ask for. Fast, professional, and helpful.

Feb. 10, 2022

Best POD company on the Shopify platform. That they carry Comfort Colours sets them far above all the other available PODs, and when compared to the ones that carry comfort colours, their prints are superior. Even after the discounted price, they are still much cheaper than their competitors, while also having a smooth app and customer service is top-notch as well. Overall, I am extremely satisfied with FUEL so far. I am thrilled to see how this app and service grow in the future.

Jan. 4, 2022

I had not received payment from PayPal due to some issues at the customer's end. However, the auto fulfillment option had placed the order for production. On request, the FUEL representative was prompt enough to cancel the order for production. Otherwise, in case of any delay, the product would have been shipped without the payment received by me.