Fuel: Print on Demand

May 15, 2020

I'm a little angered reading other reviews. My products were not fufilled timely and their excuse was the COVID. 5 weeks to get 9 shirts. And the test orders, once they finally arrived, were not good fits and teh printing at the top end of the shirts was faded. Lots of great options, but quality and service were not what others are stating.

May 15, 2020

Pros: Excellent for the price. Cheapest American Apparel POD I have found. Shipping and processing are quick despite COVID. Very happy with the print quality. Cons: App can be glitchy. The art placement is automatically centered which is great the 99% of times you need that, but there is not way to override it when things need to be placed in a speciffic spot. Customer service can range from right away (often) to waiting for hours (not as often, but I have waited hours during their customer service hours). Overall, I say the company is worth working with. They are new and will probably get better with time. I just hope they can keep up their quick speed and quality prints as more people switch to them.

May 14, 2020

I am beyond impressed with Fuel! The print quality is great & the prices are the best in the market. Not to mention, they are fulfilling orders quickly and efficiently given everything going on in the world right now. Fuel has helped my business so much! The customer support is also top-notch. Give them a try, you won't be disappointed. Thanks for everything, Max!

May 11, 2020

this is the best print on demand app ive ever used and has the best prices love it so much, thank you max!!!

April 6, 2021

4/6/2021 - I have stuck with Fuel thru the pandemic and tried a few samples from competitors with my business, brokenchainsapparel.com. Fuel's printing has been better than most that are close to their price point. Their printing and delivery is always within their advertised production lead times. I did have an issue with a customers chest logo not being correct. Max reached out to me right away to let me know they did find a problem within their system. He refunded me the full amount. Max kept me up to date with the investigation and solution. The one thing I wish Fuel would do is integrate live inventory so that if it isn't available, a customer can not order and then have to be told that it is currently out of stock. This would be a great feature if they could implement this. Again, the print quality has been really good other than the one issue with the chest logo. I have several of my designs that I have wore consistently for a year and the print still looks good. 5/8/2020 - 10:12 PM -Update on review: Max reached out to me and helped me make the corrections I needed which were actually on my end not theirs! The response time was amazing. I can't wait to actually start using them now. I've heard a lot of great reviews on their print quality and I am ready to see 1st hand!! Changed from 2 star to 5 star based on customer service Pricing is great but I couldn't get the products live because i kept getting the 'There are no shipping methods available for your cart or address' because I could not get the "inventory managed by" to pull up Fuel. It wouldn't even give me the option. It's like their app does not integrate well with Shopify

May 5, 2020

I'm literally glad that this app exists! they have the lowest prices, Tons of t-shirt colors, I ordered a sample and the printing quality and colors are very good, I sell on amazon and this company gave me a second chance to lower my prices and beat the competition in the marketplace, the app interface is simple and very easy to use, highly recommended, thank you!!!!!

June 6, 2020

*UPDATE* Changing from 5 stars to 3 because after a month or 2 of wearing one of the test shirts I had printed, I noticed the print started cracking and flaking. Not a huge amount but, honestly, when trying to grow an apparel business any amount is too much. All the other positive things remain true but I may just end up finding a new pod service for the time being over this. Made a switch from Printful to Fuel and so far have not been disappointed. Before I go on, it must be noted that the printed colors from Fuel were nowhere near as vibrant as Printful's printing. Having said that, Fuel offers low enough prices that I was able to significantly reduce prices for my customers while simultaneously increasing my profit margin. The quality of products is mostly on par with Printful, though with less options. Oh, and the excellent shipping speed must be noted. Its my understanding Fuel uses expedited shipping at no extra cost (or something like that). Im looking forward to more improvements on Fuel and definitely looking forward to having more options in products but for the time being Im definitely sold on Fuel. PS - *Dear Fuel, add leggings!*

May 1, 2020

Fuel is the best thing that happened to me during the pandemic situation. They are working extremely hard and ship fast! is it a pleasure to work with them. Thank you, Fuel Team!

April 30, 2020

Friendly interface, fast fulfillment, lowest prices in the category. I highly recommend and I look forward to more products to be added to the catalog!

July 16, 2020

I've been using two other services to get started with my Customer Dirt Track Racing Shirts and apparel. I stumbled on Fuel by accident and after getting a sample I made the switch. I've actually started making some money with the low prices. My first year with the other services I barely made $400. My first month with Fuel I've made over $1200. On top of the $$$$$, the print quality is better than the other services I used in the past. Brighter and more crisp prints. a little larger back print area and very quick responses. I am more than pleased and my customers are as well. HIGHLY HIGHLY recommend! ****taking this all back. They were great for the first 30 day trial. after that a major drop off. They won't contact you back and will send out terrible product. They can't get an order out of the shop in under a month. before you try them, check out the BBB and you'll learn everything you need to know. TONS of filed claims against them. https://www.bbb.org/us/in/indianapolis/profile/custom-shirts/ooshirts-inc-0382-90017749

April 22, 2020

In all honesty, I almost went with Fuel as my main print on demand supplier. After comparing samples from various providers, they were the 3rd best in terms of print quality (as determined by comparing sharpness, color vibrance, color accuracy and print alignment). Printful and Monster Digital (on Printify) were better, but Fuel was good for the price. For my store, the #1 priority was print quality, therefor I chose not to go with them. If your first priority is price however, I would recommend them. Shipping and fulfillment times were difficult to judge because of Covid-19. Another thing to note for Canadian sellers: tracking stops once the packages cross the border into Canada.

April 17, 2020

With 4-5 years of experience in POD I tested like 20 different services and apps... Never seen such low prices and fast turnaround time before!

April 15, 2020

La app tiene problemas al abrirse en el tablero de apps, cosa que no ocurre con otras aplicaciones que tengo en Shopify.

April 7, 2020

If you're thinking about using Fuel STOP thinking and USE THEM!!!! The print quality is amazing, the production time is great as well. My first sample order got to me in 5 days after placing my order. I love my shirts and I love that I found Fuel. Max is great at getting back with you when you have a question. It's very clear that they care about the customers. I look forward to a LONG partnership with fuel. One last thing the prices, sweet baby Jesus the prices are amazing. USE FUEL!!!!!!!

April 1, 2020

I have been using Fuel since I launched my company about a month and half ago and I have to say I am VERY pleased with it! They have processed over 500 orders for us so far! Their processing time is seriously INCREDIBLE! It's the fastest POD I have seen! We have had a couple issues with product, but they have been SUPER fast to fix them and it's been a very small % out of the over 500 orders! I also ran into a problem with adding product for over a week, and Max went ABOVE and BEYOND trying to help me sort it all out working with me daily. No joke, he is probably tired of my many messages! In the end it was actually a shopify issue and NOT fuel, and yet Max still was there every step of the way to help me sort it all out! BRAVO to him and the Fuel team! I look forward to a long partnership with this company!

March 31, 2020

Very fast shipping and great customer service, highly recommend for all pod stores, will keep using this app in the future.

March 31, 2020

Fast shipping and great customer service! Highly recommend for new users and giant sellers. Waiting for new product lines coming

March 26, 2020

I have used this app for quite a few months now and am extremely impressed with the quality and level of service. I have dealt with other POD providers in the past and have been left disappointed. I have nothing but praise for this group of people who work extremely hard, in my opinion, to deliver quality products for our small business customers we cater to. My customers have been impressed with the products that they received and that makes me feel good knowing I made a good decision in picking an AWESOME provider. I can't wait to see what other features are on the horizon!

March 19, 2020

I normally don't give negative reviews, because I choose to go directly to the company with any issues. But I felt the need to share to let others know before using this company. Recently I starting using this app. I ordered a couple of sample shirts and I was pleased with the product and speed of production and delivery. After a devastating tornadoes hit my community on March 3rd, 2020, my company designed a shirt to sell with 100% of profits for the tornado relief. I decided to use them to print a bulk order for me and reached out to them explaining the situation and request a faster shipping method. They were very kind and obliging to me. So I was very pleased with the interaction and very thankful for their willingness to work with me. Well, when I received my bulk order, I immediately noticed 2 shirts with a dark discoloration on them. I emailed them explaining the situation and got an immediate response with an offer to replace the shirts. A few hours later I emailed them explaining I had 8-10 more shirts with the same problem. That's at least 12 of the shirts of a bulk of 72 shirts that had dark discolored spots in various places. I received no response. It's been 3 days ago since I sent email and have still not received a reply. I had to find a local screen printer to replace the shirts costing more money. Plus I had to email all my online customers to check their shirts and offer a replacement if they noticed any problems. I regret using the Fuel app and have hurt my business because of it. I'm still waiting to hear from them about the 12 shirts that have spots on them.... Update - The company has now responded and is refunding money for the defective shirts along with some additional money for my trouble. I appreciate that they have been stand up enough to stand behind their product.

April 1, 2022

$5 for one shirt plus $3 for each additional. This is greed, this is robbery! If they do not change this, do not use them!