Fuel: Print on Demand
Fast shipping, low prices — sell custom products with ease
Rating
4.8
feedback
410
chart
#1,452
All reviews
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March 3, 2020
App has been great overall. Pricing and service is strong. Most importantly shipping speeds are great for my customers.
Feb. 26, 2020
I think all 5 stars reviews were rated by their own staff. First, you can realize the language is so abnormal. Second, the service is very bad, they ship wrong products to our customer many times. Third, the customer service is the worst. They keep ignoring our emails. Even when they reply to us, they never apologize if they are wrong. They also don't want to help us. Such a bad experience.
Feb. 21, 2020
I love this app! great reasonable prices. I had been using printful before and i wasn't making a profit unless i made my prices extremely high but now i get the best of both worlds a POD company with great prices and i make a profit. Plus the first 30 days you get a discount on prices.The customer service gets back to u within 30mins and are very nice and helpful. I cant wait till they add more items.
Feb. 20, 2020
Best price, mug print very fast, shipping fast. I love this app, easy design. Best customer service <3
Feb. 20, 2020
Quick and helpful support, quick processing time and express shipping service with very cheap price. Recommended!
April 1, 2020
UPDATE: It was a bit of a rocky road in the beginning, but once I was able to reach someone from Fuel, they were amazingly friendly and assisted me with an order issue I was having. They continued to follow up with me throughout the process, notifying me when my order was sent to print and when it was shipped. This really helped me change my mind about them and I will continue to use their services in the future! ********* How many times do I need to reach out for support before they contact me back? I’ve sent three emails about an order and I’ve heard absolutely nothing. They are giving my shop a bad reputation, unfortunately and I want to use their service. Aside from that, quality is mostly good. The colors don’t entirely match when you receive the item so the mock-ups looks way better than how they actually turn out. If your design colors are really close to the shirt color, order a sample. I had to remove pieces from my store because of this. Hope to hear from ANYONE soon. I can change my rating if they make it right. I guess we will find out.
Feb. 6, 2020
I love this app.. easy to upload designs..enough products to get something started.. and they are fast. Best customer service I have encountered so far as well. Print looks great. Cannot wait to grow my business with them!
Feb. 6, 2020
Wow, I'm so happy to have found this app. My products are primarily print on demand, so I needed to make sure I used the best service out there. Important factors for me are 1.) Quick processing times 2.) Low/reasonable prices 3.) Variety of products 4.) Excellent/responsive customer service 5.) Ease of use when creating products Let me just say that after trying and assessing other print on-demand platforms, Fuel is the best! Their processing time is typically 1-2 days. Max responds to any of my questions within 10 minutes (love this guy). The products are also of great quality. Suggestions: I would like to have a variety of design options on 1 listing, rather than to have to create another listing for the same shirt. Another thing I would suggest is to have an option for payment processing in bulk such as 3 hour or 24 hour charge options. It doesn't look good on my bank statements/taxes to have a ton of $8 charges. For example: 3 hour payment processing - all charges every 3 hours are placed in 1 charge for orders to be fulfilled. Lastly, I would suggest to have a wider variety of products to offer. A good template for that would be Printify. Hope this helps the Fuel team and those looking for a solid app!
Feb. 3, 2020
The prices and everything are great, but at first when I had orders come in they would not sync with the app, so I tried manually putting them in and that did not work either. The support is unavailable on the weekends which was a little frustrating, but once I was on with them on Monday they smoothly helped me fix the issue. Once the company grows and so does the support team I am guessing these issues will be ironed out.
Jan. 31, 2020
Production time, print quality, pricing and customer service is a 10 out of 10 stars! I have had so many orders for our designs that I had products on back order and Fuel printed and shipped them as fast as I could submit the order! I also had to submit a lot of orders manually and was easy to do. I also use some of the more rare color garments and they were able to restock blank garments fast enough so there was no lapse in production! Thanks to Fuel I not only got orders out in time but continue to upload new designs and keep fresh products stocked and ready to ship on demand!
Jan. 29, 2020
This service is superior! Great pricing, quick fulfillment, fast shipping. Customer service is quick and friendly. Highly recommended!
Jan. 29, 2020
I'm COMPLETELY new to this eCommerce thing. I stumbled upon this app before I even had a Shopify account. As a matter of fact, I didn't really know what Shopify was. This app was why I jumped in headfirst. I have a tendency to research things quite extensively before I take a plunge. This was no different. I searched out all the Print On Demand apps I could find. I read reviews. I watched YouTube videos. I visited MANY websites to see their offerings. I couldn't find a better alternative. Fuels' prices are far below the next closest competitor. Their shipping is top-notch. Support? It's always been spot on and questions are fielded on a personal level that makes me very comfortable. I never feel like I'm just another number. They handle single item orders just as well as large quantities. The app is incredibly easy to install. No coding. Click it and go. Set a few preferences and it's yours. They have a wonderful feature at the bottom of the "Add Products" page. You can create templates! If you commonly group several products together, such as long and short sleeve t-shirts and sweatshirts and hoodies, you can choose your options (sizes and colors) one time and reuse the template over and over. It saves a ton of time adding new products to your store. I'm extremely pleased with Fuel! And, No, this was not a paid advertisement. Get it! You'll be glad you did.
Jan. 22, 2020
I have not received my order yet so i cant tell on quality or turn around time but i can say is that the app is so easy that it makes you overthink i did something wrong. With other apps i tried they seem like a cluster. Chat support is also by far the best experience and most helpful. They literally have an eye on it seems like. -Good job-
Jan. 17, 2020
I have been using the fulfilment app for three months now. The shipping is one of the fastest and product pricing is unbelievable. Max has been very helpful from day 1. He is awesome and very very supportive. I am glad I found this app. Thank you!
Jan. 13, 2020
Honestly this is by far my favorite POD app to use. The customer service is really quick and has helped me tremendously. One thing I will hope they come up with is a better grid system for laying our logos but its a minor thing.
Jan. 11, 2020
WOW! That about sums it up. I got my order within a week. The TShirt and Hoodie look fantastic and the coffee mug... they print the logo on both sides... LOVE IT! If they continue to offer their products at the prices they do and continue to provide the service and print quality that they currently do, I will be a customer for life. I would love to see other products added such as wall clocks, watches, wallets, etc. It would be so cool if they did that! Keep up the great work!
Jan. 10, 2020
These guys are amazing in every aspect. Great customer service, fast response, fast fulfilment and they will answer any and all questions. I had one order messed up and they fixed right away. Customer was happy and so were we at the end of the day. Can't go wrong with fuel.
Jan. 9, 2020
Fuel has really blown me away. The customer service, the price, and the quality of the products are amazing. I would recommend Fuel to anyone who is looking for a Print on Demand app.