Fuel: Print on Demand

July 9, 2020

Hello Fuel team if you don't want to complete the orders and ship it even after a month, then please close the business and don't waste our and your time. I hardly write bad reviews, but this app is not professional at all. At first Max was replying to all my inquiries, but now he is just ignoring my messages. I can see he's reading my inquiries but basically ignoring it. I hope i can post snapshot of our conversation, lots of one way questions without any answers. Do us a favor, please close your business. Thank You

July 4, 2020

I have many orders which are almost 1 month but they still do not get them out. If not, it's still in pre-shipment status. I got a lot of negative review and refund to my customer as well because of the late shipment. I'm really really disappointed with their service. Hope that they will be better in the future.

July 10, 2020

**UPDATE** After over a month waiting to be fulfilled, I requested a cancellation and refund for several orders, only to be ignored. I had to refund the customer. Now it has been shipped. If they follow their previous actions, they will eventually respond to the email to say "Sorry, it's been shipped now". Fulfillment times are hit and miss. I understand that due to COVID 19, many POD are experiencing longer than normal processing times. However, my issue with this company is quality, consistency and customer service. Orders placed almost 3 weeks ago will still be "in production", but orders for the exact same shirt and size placed later than that will ship first. I have written into customer service regarding several issues such as: several wrong shirts being sent, design on shirt being off center and crooked. Also, a customer sent in a photo showing how bad the shirt looked after just one wash. Customer service will not respond AT ALL after weeks. I have ordered sample shirts myself. The first samples were fine. The second sample was just plain black text on a shirt and almost completely washed off after one wash. It's one thing to have long fulfillment times, but when the customer finally gets their order and it's bad quality or completely wrong and they do nothing about it... that's the problem. Absolutely would not recommend.

June 22, 2020

WORST EXPERIENCE EVER. I guess they are charging a ridiculously low price to get rid of their inventory by YOU making SAMPLE ORDERS. DON'T LET THEM SCAM YOU. DON'T EVEN TEST THEIR PRODUCTS. THEY HAVE ZERO WORK ENTHIC. Please AVOID using fuel app like the plague. The customer service is responsive until you make an order and received the faulted products. Please do not misplace your trust to the app as they don't really care about you, your money and your business. Ordered 3 items, Tote bag, shirts, and hoodie. The print quality and the location are all garbage. COMPLETELY OFF. It seems to me that they are having an internal management problem. Because the design placement are all way too off the common-sense. I seriously doubt that their workers did it on purpose. DO NOT WASTE YOUR MONEY ON TESTING EVEN IF IT'S SUPER CHEAP. I PROMISE YOU. THEY ONLY PRODUCE GARBAGE.

June 22, 2020

More than a month still not shipped. The print quality is very bad, I often get complaints from my customers about the print quality, they often request a refund. Fuel regularly delivered the wrong sizes and colors of the shirts that I ordered. The worst customer service I've ever known, when you ask a question, they will answer 2-3 days later. Bad service! I made a mistake and paid the price when choosing them

June 18, 2020

A lot of my orders are not shipped for more than 20-30 days. I got many negative feedback. Customers service sucks. We will work with another one.

June 14, 2020

Bad quality. All of my order is not shipped after 1 months. No one help me and support. That is really bad experience for me.

April 4, 2022

They are doing aweful now, we have to wait over 10 business days for our orders be shipped out, and when they ship out, they split customers order and send multiple pacakges, that's painful for international customers, especially it's higher chance to get lost in transit. We have bad reviews complaining the long time waiting, customer get tired of, so do we. Super tired of this shity service, even in last year Christmas they are not as aweful as this......

July 16, 2020

I've been using two other services to get started with my Customer Dirt Track Racing Shirts and apparel. I stumbled on Fuel by accident and after getting a sample I made the switch. I've actually started making some money with the low prices. My first year with the other services I barely made $400. My first month with Fuel I've made over $1200. On top of the $$$$$, the print quality is better than the other services I used in the past. Brighter and more crisp prints. a little larger back print area and very quick responses. I am more than pleased and my customers are as well. HIGHLY HIGHLY recommend! ****taking this all back. They were great for the first 30 day trial. after that a major drop off. They won't contact you back and will send out terrible product. They can't get an order out of the shop in under a month. before you try them, check out the BBB and you'll learn everything you need to know. TONS of filed claims against them. https://www.bbb.org/us/in/indianapolis/profile/custom-shirts/ooshirts-inc-0382-90017749

April 15, 2020

La app tiene problemas al abrirse en el tablero de apps, cosa que no ocurre con otras aplicaciones que tengo en Shopify.

April 1, 2022

$5 for one shirt plus $3 for each additional. This is greed, this is robbery! If they do not change this, do not use them!

Feb. 26, 2020

I think all 5 stars reviews were rated by their own staff. First, you can realize the language is so abnormal. Second, the service is very bad, they ship wrong products to our customer many times. Third, the customer service is the worst. They keep ignoring our emails. Even when they reply to us, they never apologize if they are wrong. They also don't want to help us. Such a bad experience.

Dec. 18, 2019

Mockups are incorrectly colored which makes it a bad experience for your customers. Fuel customer support doesn't respond to support inquiries.