Gameball: Loyalty, Points, VIP
Gameball: Loyalty & Rewards Program
Rating
4.7
feedback
239
chart
#1,408
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
4%
-
Less than a month
26%
-
Less than a year
52%
-
More than a year
15%
Reviews Summary
The reviews for this Shopify App are quite polarized, with some users praising its effectiveness and customer service while others are disappointed with issues like pricing discrepancies and lack of customization options. Positive themes include excellent customer service, easy setup, and the effectiveness of the loyalty program in engaging customers. On the other hand, negative themes include pricing confusion, limited customization options, and difficulties in communication with the support team. Overall, the app seems to have a strong loyalty program with room for improvement in terms of pricing transparency and customization features.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 18, 2024
Huge thanks to Ahmed for his professionalism and excellent support! The Gameball app is fantastic, and his help made the experience even better. Truly appreciate it!
Dec. 3, 2024
Macht leider nicht das, was hier angekündigt wird, da schon die Einrichtung der Mails mit der unspezifischen Fehlermeldung "Something went wrong" abbricht.
Dec. 1, 2024
The best loyalty program there is. Really good customer service and top customizability. I recommend this app above all others.
Nov. 15, 2024
Why not subscribe?! : 1) The Starter version is $34 and not $19 as advertised 2) Very little configuration accessible in Starter, you have to upgrade to Pro 3) Not as comprehensive as mentioned 4) Cashback in $ not in points, while everything else is in points WTF ... If you have time and $159 to spend per month. Test. Otherwise, look elsewhere !!!
Hey Patrick Thank you for taking the time to share your feedback. We truly value this input from you, as it helps us provide the best experience possible. We wanted to address the points you raised for clarity: Our Starter plan is indeed priced at $19 per month, as stated. However, it depends on the number of active users you have so we apologize if you faced any confusion here. While the Starter plan includes essential features, we understand that some businesses may require additional options that are available in our Pro plan. We’d be happy to discuss your specific needs and how the plans align with them. If there’s something specific you feel is lacking, we would love to hear more details so we can explore potential improvements. Our cashback system is indeed in points, designed to align with the rest of our points-based rewards structure. If there was any misunderstanding, we’d be glad to walk you through how this feature works. Your satisfaction is very important to us, and we'd appreciate the opportunity to assist you further. Someone from our support team is assigned to handle all your concerns :)
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