Gameball: Loyalty Points Games
Gameball: Loyalty & Rewards Program
Rating
4.6
feedback
159
chart
#1,613
All reviews
Review RSS Feed
Oct. 26, 2025
Extremely disappointing experience with Gameball. The domain verification simply does not work, and the app keeps giving an error saying “something went wrong.” I contacted support multiple times, and every time they replied very late with the same copy-paste steps that I had already completed correctly. I explained this clearly, yet they sent me the exact same message again and again, creating an endless loop of unhelpful and frustrating support. The issue was never solved, and there was no real assistance or escalation from their team. A loyalty app is critical for customer retention, but if the basic setup fails and support is this slow and ineffective, it becomes useless. Definitely not recommended.
Dec. 3, 2024
Macht leider nicht das, was hier angekündigt wird, da schon die Einrichtung der Mails mit der unspezifischen Fehlermeldung "Something went wrong" abbricht.
Nov. 15, 2024
Why not subscribe?! : 1) The Starter version is $34 and not $19 as advertised 2) Very little configuration accessible in Starter, you have to upgrade to Pro 3) Not as comprehensive as mentioned 4) Cashback in $ not in points, while everything else is in points WTF ... If you have time and $159 to spend per month. Test. Otherwise, look elsewhere !!!
Hey Patrick Thank you for taking the time to share your feedback. We truly value this input from you, as it helps us provide the best experience possible. We wanted to address the points you raised for clarity: Our Starter plan is indeed priced at $19 per month, as stated. However, it depends on the number of active users you have so we apologize if you faced any confusion here. While the Starter plan includes essential features, we understand that some businesses may require additional options that are available in our Pro plan. We’d be happy to discuss your specific needs and how the plans align with them. If there’s something specific you feel is lacking, we would love to hear more details so we can explore potential improvements. Our cashback system is indeed in points, designed to align with the rest of our points-based rewards structure. If there was any misunderstanding, we’d be glad to walk you through how this feature works. Your satisfaction is very important to us, and we'd appreciate the opportunity to assist you further. Someone from our support team is assigned to handle all your concerns :)
Jan. 23, 2024
Sadly the system inst working. I like the Tool in general but the Support is very Poor. Thes General System is nice in design but its not giving my Customers any Points when they order.... No Response and NO help with my problems.
Thank you for taking the time to share your feedback. We sincerely apologize for the issues you’ve encountered. We try our best to match all time zones and always get back! We made sure to look into your case, find the reason, and contact you since this is not the experience we strive to provide. We would have loved to hear back to ensure you understood the settings you had, which caused customers to not receive points. Either way, your comment is crucial and we appreciate it.
April 18, 2023
Es imposible hablar con soporte, solo por esto no la recomiendo. He intentado configurarla pero surgen dudas, las cuales no se pueden resolver de ninguna manera.
Gracias por compartir su opinión con nosotros. Nos disculpamos por cualquier dificultad que haya experimentado. Nos gustaría aclarar que, aunque puede haber habido algunos retrasos debido a la diferencia horaria, nuestro equipo de soporte estuvo disponible para ayudarlo cuando se comunicó con nosotros. Si tiene alguna otra inquietud o desea compartir cómo podemos ayudarlo mejor, siempre estaremos aquí para ayudarlo y garantizar que tenga una experiencia mejor y más fluida con nuestro producto. Thank you for sharing your feedback with us. We apologize for any difficulties you experienced. We would like to clarify that while there may have been some delays due to the time difference, our support team was available to assist you when you reached out to us. If you have any other concerns or would like to share with us how can we help you better, we will always be here happy to help and ensure that you have a better and smooth experience with our product.
March 30, 2023
THIS APP IS DISASTER They creat something that they cannot change and they dont know how to change. I told them already my website is going to publish on 30th Mar, and they promised definitly will reslove it before the date, but until today I did not get any reply from them. Beside the customization of this app is poor, and the customer service never reply you promptly, I understand the time zone is different, but when you are online why are you still replying so slowly? because they are not prefessional, they dont know their app well, they dont know how they have builded this thing. :) -------------------------------------------------------------------------------- I just dont want to speak any more but your reply really pissed me off. You said you have got the confirmation from my side that the problem has been resolved? Who were you contacting? Can you show us the prove?I NEVER GET ANY REPLY FROM YOU! Such a LIAR
Update: We're sorry to hear that you were unhappy with our previous response. We apologize if our message caused any frustration or misunderstanding. However, we kindly ask to maintain a more professional and constructive language as we are only here for you and to support you and we will always do. We are always happy to assist and provide evidence of any communication as needed. So please feel free to reach out to me directly at "[email protected]" so we can discuss this further and work towards a resolution. --------------------------------------------------------------------------------------- We appreciate you taking the time to share your feedback about our app. We apologize for any inconvenience caused. I would like to clarify that our records indicate that our team worked to resolve the issue promptly and that you were notified of the resolution on March 25th. with direct confirmation from your side that it has been resolved so, we would appreciate it if there were anything else that you needed help with, we would love to help. We are always open to customer feature requests and we regularly review feedback from our users and work to implement the most requested features in a timely manner. While we may not be able to accommodate every feature request, we are committed to continually improving our product and providing the best possible experience for our users. Thank you again for your feedback and for being a valued user of our app.
Feb. 1, 2023
Lots of wasted time and headaches! I so badly wanted this app to be the loyalty tool for my small business, but I am CONSTANTLY being forced to fight fires and fix bugs that seem to appear every other day. While the customer care team is generally responsive to my cries whenever there is an issue, they are always quick to assert that it's "surely not an issue with their app" and the fault of the other party (i.e. the likes of Shopify, Klaviyo, etc.). However I can say after dealing with numerous bugs over the course of the last few months, that TIME AND TIME AGAIN the resolution to the bug ends up coming from an issue that was identified on the Gameball side (surprise, surprise). Gamification and loyalty are literally the crux of my business. It is simply unsustainable to be constantly trying to identify and fix the issues of a software company that is unable to deliver on their promise. Even more so outrageous when you consider that this app is not cheap. I have easily already wasted £500+ since my subscription began. I am on the hunt for a better tool so that I can finally sleep easy at night knowing that my small business is in good hands.
Thank you for your review, Cristina. We are so sad to see it and we totally understand how technical issues could have a major effect on our client's business for that we treat them with high priority and have them fixed in a timely manner to minimize any major implications. Let's also agree that within the software scene technical issue have a role that no one can deny in all software around us every day. Our team is working on your raised issue and will make sure to avoid it from happening again. As we valued your partnership since day one, our plans were offered to you with 50% off which is still concurrent with your payments so if you see anything else on your side please let us know about it. We will always be there to help and we will always be there if anything goes in a way it shouldn’t.
Aug. 23, 2022
Unfortunately I have to change review-the app is not working, we haven't got one signle customer signing up for our program after spending days designing it, because it doesn't work. Support is impossible to talk to - their chat is never working. We're getting a better app.
Thank you for your review, we're happy to know that our team was able to help💕