Gameball: Loyalty Program +VIP

Nov. 19, 2022

I had the pleasure of speaking with Lauren. Her customer service was absolutely amazing and she helped me walk through the process of getting started. She was very clear with her explanations and was extremely knowledgeable about the product. I love this app already!

Nov. 17, 2022

An amazing app with great customer support. Quick replies, easy setup and always there to support your with launching!

Nov. 14, 2022

Superb support from Dania the whole time during the onboarding process. She was super prompt and helpful in answering all questions, providing solutions and suggestions when I ran into some issues. Overall, the interface is user-friendly enough and has a very decent offering compared to other more established players who are charging a crazy premium for almost similar features.

Nov. 14, 2022

I am using this app for my loyalty program. Great back-end functionalities, easy to handle and matching perfectly with my needs. 100% recommend!

Oct. 29, 2022

So far everything is working out perfectly. Support is nice and helpful. Will keep using the app- Thanks

Oct. 27, 2022

This app is so beautiful and delightfully customizable. Certainly worth jumping in. You can really fit it to your brand.

Oct. 27, 2022

I am in the process of setting it up but it has been pretty easy. The customer service team is excellent and took the time to answer all of my questions. Dania is the best! I highly recommend this app as it meets my reward program needs.

Oct. 26, 2022

Great product so far and amazing customer service, especially there partnership specialist Lauren DeSouza who we have been working with.

Oct. 24, 2022

Dania who works in customer service chat was super helpful with all my questions about Gameball setup

Oct. 17, 2022

Sehetna-eg team is really excited to use Gameball app, it looks great and is friendly to use and to integrate.

Oct. 14, 2022

Great and simple set up. The icons and levels make it easy to customise to your brand. Easy look and feel on your website. There are some useful ideas on campaigns and extra points for participating in certain sales activities.

Oct. 13, 2022

Lauren is smart, patient, and available to help with a users needs. She has spent multiple calls screen sharing with me to answer all my questions.

Oct. 13, 2022

App carina che però può essere migliorata, sono comunque riuscita a configurare il programma grazie all'aiuto della gentilissima Dania :)

Oct. 12, 2022

We really like this app and the enormous potential it has for customer loyalty and retention. Our customers are enjoying it too. After running into one small problem we reached out to the Support Team and they were able to get things back on track quickly (the problem was completely my own fault, a user error!) Highly recommend this app!

Oct. 9, 2022

User-friendly product that does exactly what it says it can! Our experience using Gameball for rewards has been a breeze. A large part of that is due to their top-notch customer service team (S/O to Lauren for the fantastic onboarding process!).

Oct. 5, 2022

One of the best loyalty programs that we have tried to work with. Lauren has been so helpful with the onboarding and setting up the strategy of our program. I'll update this review as more of our customers get to use it.

Oct. 4, 2022

Ottima App ed ottimo supporto da Chat. La consiglio sicuramente. Il Pannello è in Inglese, ma ha la lingua italiana tra quelle in cui presentare il servizio ai clienti. Ben fatto

Oct. 4, 2022

Super application et service client au top: très réactif et orienté solution :) Application complète pour mettre en place un programme de fidélité gamifié complet !

Oct. 3, 2022

We have been looking for an app to support customer retention by way of loyalty and rewards. We downloaded and used 6 on the shopify store but have never been satisfied with the process or the feedback. We finally found the ONE with this app! It is incredibly easy to use, very customisable in terms of rewards and the customer service is incredible! So happy we finally found this! This is a gamechanger

Feb. 15, 2023

UPDATE after a year of use: Gameball is a really good app, especially in terms of the large variety of things you can do to let customers earn rewards and the types of campaigns you can run. And, the value cannot be beat, hands down! Frankly, having been in the digital / platform / loyalty / mobile business for decades, it's absolutely absurd how much other service providers charge for VIP tiers, for example, when Gameball outshines them all, overall. I also appreciate that they add new powerful features and functionality regularly. They truly listen to consumers. Clear sign of a winning product development focus. You can run a large number of different campaigns to drive and test consumer loyalty and engagement . . . and you can easily segment your existing and potential consumer base as well. Very nice analytics to boot. A final very important factor -- critical in our view -- is that Gameball's customer support is incredible -- FAR, far better than the vast majority of Shopify apps, to the extent other providers even provide support. This includes at lower and mid level pricing tiers. For example, Dania, from their core team, has been a wonderful partner to work with; other folks as well. I still believe that the nomenclature is a bit too "gamer oriented" vs. general loyalty use -- but, with that said, you can edit everything to suit your needs (as we've done) . . . and with great support in doing so! I highly recommend Gameball if you're looking for a loyalty and/or gamification platform. We tested just about every platform and provider on Shopify and if you're a SMB like us they are tops -- 5 stars hands down!