Pandectes GDPR Compliance
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Has been a great addition to our apps and the customer service has been nothing short of excellent! Natalie has been a tremendous in her assistance with our website.
Natalie was fantastic and gave me more information to guide me from beginning to end! So far I am happy with this app :-)
I've no idea how well the app works as I've just installed it. However customer support from Konstantinos and Natalie was certainly 5 star.
Very good app, and support team members are very nice.
Awesome support — very helpful! They helped us solve a code issue that was blocking the consent bar from showing. Highly recommended.
Customer support was very helpful – quickly pointed out the key issues and provided an efficient solution.
quick installment and fast and helpful team for service request. thanks natalie and konstantinos
Excellent support, took us through setting it all up step-by-step!
Support from Natalie was first class!
support team was extremely helpful - they thoroughly checked all store tags and implementation. My store is now fully Google Consent Mode V2 Advanced compliant and also GDPR-compliant.
Response rate is extremely fast, to my delight! Natalie helped to quickly resolve the issues that I faced - not stemming from Pandectes but from other sources - very fast, and shared useful knowledge while at it. So I did not only get help but gained valuable knowledge. Thank you!
The app has many features, and the staff's support is always helpful, quick, and useful. Highly recommended.
Lousy App and Extremely unhelpful support. Last year, when I installed the App, they got partner access to my store and integrated a numbers of tags which were connected through Google App on Shopify. I have long had conflicting issues of duplicating tracking of Ads converstion. When I have found out this App is creating the issue, the App provider did not help . the write very long story and I have difficulty to get substance out of it. They created the mess by accessing to my store, they could solve by accessing again. Probably they do not have competence to help. I do norecommend others to use the App
We are very sorry to hear about your experience. Based on our records and the past conversations we had with you, our team did provide detailed guidance and all the necessary information to help address your concerns. The tracking issues you described appeared after updates and migrations of tags in the Google Sales Channel on August 18, based on your messages, and were not related to changes made by our app. In fact, we have not had access to your store or made any modifications since 2024, when we assisted you with a custom pixel configuration regarding GA4. That support was outside the scope of our app’s core functionality, but we provided it to be helpful. We also ensure that we inform and obtain confirmation from merchants whenever any changes are requested, to remain transparent and responsible. We regret that our assistance did not meet your expectations, and we are always open to working with merchants to ensure they get the best value from our app. Pandectes Support
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