Pandectes GDPR Compliance
GDPR/CCPA Cookie Management for Shopify Stores by Pandectes
Rating
5.0
feedback
2,113
chart
#127
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June 13, 2022
The app looks good and sure offers a lot of features - but the free plan is useless. Besides showing an information banner nothing happens. I even feel like this could be falsely advertised as the features of the free plan are in no way GDPR-compliant Take a look at your competition like beecleaver, I'm sure your product is actually better but people are hesitant to make a purchase because they feel betrayed by the "free version". Offer a free trial for the full version and let people see for themselves that the app is actually working, they'll gladly make a purchase after - your pricing is actually quite competitive and your product looks functional.
Thank you for taking the time to review our app, Pandectes GDPR Compliance. We appreciate your feedback and want to address your concerns regarding the free plan. While we understand your perspective, we would like to clarify that our free plan indeed provides GDPR compliance features. It includes an informational banner, which is a crucial component in notifying visitors about the use of cookies and data collection on their Shopify stores. In the free plan also, the app is integrated with Shopify's Customer API, which means that your visitor consent choice is being sent to Shopify as well in order for Shopify to handle their cookies accordingly. Another important feature that is free is the DSR page. A full comparison table can be found here: https://pandectes.io/pricing/#comparison-table However, we also recognize that different stores have varying needs and may require additional services beyond the free plan to achieve complete GDPR compliance. That's why we offer three paid plans with advanced features tailored to meet specific requirements and needs. We apologize if there was any misunderstanding or if the messaging around the free plan was not clear. We continually strive to improve our communication and will take your feedback into account for future updates. Regarding your suggestion to offer a free trial for the full version, we genuinely appreciate the idea. We understand the importance of allowing users to experience the app's functionality firsthand. We'll carefully consider implementing a free trial option so that users can explore the app's comprehensive features before making a purchase decision. We are confident that our app, including the paid plans, provides exceptional value and functionality. We encourage you to explore the various pricing options to determine which plan aligns best with your store's unique needs. Once again, thank you for your feedback and for considering Pandectes GDPR Compliance. We genuinely value your input and are committed to continuously enhancing our app and user experience. If you have any further questions or require assistance, please don't hesitate to reach out to our support team. We're here to help. Warm regards, Pandectes Support Team
June 10, 2021
UPDATED: Thanks Nikos for reconnecting with us and providing assistance on the bugs encountered with reports requests. Thanks for the update on the new features to be added to the app and for your transparency on extended delay. We are waiting for final update by mid June and keep on supporting this app by maintaining our subscription as basic functionalities, installation process and text set up are great and very practical. ..................................................................................................................... Waiting for the update on: Adding a "data subject identifier" in the cookies consent report as our local law is suggesting that IP address as main identifier isn't enough // team answered positively and said they were working on having it included in the report within one month. Clarifying in CSV report when customers opt for "custom" cookie, which cookie categories did they opt-IN and which ones did they opt-out. will be super happy to update again our review as soon as we get the latest updates on these new agreed features :)
Hello, thank you for sharing this feedback and for supporting us. We will do our best and I hope you will love our next coming release. We will keep you in the loop.
Dec. 27, 2019
I will try 15 days, I don't know the application. If it's good, I will give 5 stars. Can you help me to create my RGPD plan?
Thank you for your review. We would be happy to let us know if you finally liked the app and made your life easier with GDPR. From what we can see the banner works properly to your store and is visible to your visitors. --- Update 27 Nov 2020: The store was closed and was not possible to help them further.