Pandectes GDPR Compliance

We are very sorry to hear about your experience. Based on our records and the past conversations we had with you, our team did provide detailed guidance and all the necessary information to help address your concerns. The tracking issues you described appeared after updates and migrations of tags in the Google Sales Channel on August 18, based on your messages, and were not related to changes made by our app. In fact, we have not had access to your store or made any modifications since 2024, when we assisted you with a custom pixel configuration regarding GA4. That support was outside the scope of our app’s core functionality, but we provided it to be helpful. We also ensure that we inform and obtain confirmation from merchants whenever any changes are requested, to remain transparent and responsible. We regret that our assistance did not meet your expectations, and we are always open to working with merchants to ensure they get the best value from our app. Pandectes Support

We’re truly sorry for the inconvenience you experienced and for the delay in our response. We understand how important timely support is, and we regret not meeting your expectations on this occasion. To clarify, your message came in on Sunday at 5:22 p.m., and although we strive to respond as quickly as possible even on weekends, our reply was sent almost 3 hours later the same day. The chat system does indicate that we typically respond within a minute, which reflects our average response time, but this can vary, especially on weekends when we have fewer operators available. We sincerely appreciate your feedback and are constantly working to ensure that we provide the best possible support to all our clients. Thank you for bringing this to our attention, and we’re committed to improving your experience with us. Best regards, Nikos

We're deeply sorry to hear about the difficulties you've encountered with your Meta ad traffic following the installation of our app. It's important to us that we clarify the situation and offer our support to resolve this issue. Our app integrates with Shopify's Customer Privacy framework to ensure GDPR compliance, which includes managing consent for cookies and tracking services like those used by Meta ads. When specific regions are selected in your Shopify store settings, tracking by services such as Meta will not occur without explicit visitor consent. This mechanism is designed to protect privacy but can impact ad tracking if consent rates are low. We understand the frustration this has caused, especially given the financial implications. We intend to help our clients navigate these compliance requirements without sacrificing marketing effectiveness. To this end, we offer features like our Preferences Banner with Overlay position, aimed at improving consent rates and, consequently, the accuracy of ad tracking and analytics. We are more than willing to assist you with the uninstallation process or to explore how we can adjust your settings to better meet your needs and restore your ad traffic performance. Our team is committed to your satisfaction and success, and we invite you to reach out directly so we can provide personalized support. Please contact us at [email protected], and let's work together to find a solution that ensures compliance while minimizing the impact on your ad traffic and revenue.

Dear Rachel, We're truly sorry for the inconvenience. You reached out to us for support and our representative responded to you after a minute. He helped you for almost one hour by answering questions and setting up the app on your Shopify Plus store. You started your conversation by mentioning that you will give a review at the end based on your experience with us. At the end of this chat and having almost everything set up, you were disappointed because you wanted to set up the app in a shorter time period. I am really sorry for being disappointed with the so detailed support we gave you after all and for explaining to you any aspect of the app that you asked for. We want to really thank you for your comments though because these help us become even better and be able to support more merchants in the future. I wish you all the best with your store, Nikos