All reviews

Rating Breakdown

  • 5
    98% (2,510 ratings)
  • 4
    1% (28 ratings)
  • 3
    0% (2 ratings)
  • 2
    0% (2 ratings)
  • 1
    0% (5 ratings)

Reviews with Text

  • 92% (2,339)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 25, 2024

Very good support, thanks.

Using app

5 months

Total reviews

3

Average rating

5.0

2 / 5 Share

Nov. 24, 2024

WAY to big on mobile, takes up all the space

Store

xLumina

Using app

6 months

Total reviews

3

Average rating

1.3

Developer Reply

We apologize for the issues you experienced with the banner size on mobile. We strive to provide timely support, and even though your message came in over the weekend, we responded within a few hours the same day to assist you. We also followed up with additional information the next day. We're committed to helping our clients and regret that your review did not reflect our efforts. Please let us know if there's anything else we can do to improve your experience.

5 / 5 Share

Nov. 23, 2024

Quick response and helpful

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 22, 2024

Really nice and prompt support by Natalie! Very grateful for that!

Store

LiWAVE

Using app

About 1 hour

Total reviews

3

Average rating

3.7

5 / 5 Share

Nov. 22, 2024

Very helpful and supportive customer service. Quick communication. We use Elevar for tracking, which caused issues with Google Consent V2 compliance. Pandectes support identified the problem and assisted us in resolving it through communication.

Using app

Over 1 year

Total reviews

17

Average rating

4.4

5 / 5 Share

Nov. 22, 2024

Assistance from Natalie was perfect

Using app

5 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 21, 2024

Using app

About 15 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 21, 2024

Great support with fast responses and helpful information! Thanks Konstantinos!

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 20, 2024

Alex on the support chat was awesome. First I needed some basic help and then he offered to help me even with the design and all. So I really do appreciate that and recommend you getting in touch with the support if you need any help, they're actually very nice to you and helpful :)

Using app

Over 1 year

Total reviews

9

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled to hear that Alex was able to provide the support you needed, and even went above and beyond to help with your design. Our team is always here to assist, and we truly appreciate your recommendation. Please feel free to reach out anytime you need further help!

5 / 5 Share

Nov. 20, 2024

The service has been great and the setup videos are thorough. I did some troubleshooting with support and they were great at deducing what the issue was and we solved the problems. It had to do more with how we have things set as a company in GTM than with how the app works. Great job.

Store

BOOSTme

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 20, 2024

Konstantinos è stato molto veloce a rispondere e chiaro per installare correttamente tutto!

Using app

38 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 20, 2024

Thank you to Nathalie, reactive and a good listener

Using app

About 18 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 20, 2024

It is a very helpful app. Natalie is the best assistant!

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 20, 2024

Using app

24 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 20, 2024

I received very good and quick help so that my shop is now GDPR compliant. Many thanks to Natalie for her patience and excellent work.

Using app

5 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 19, 2024

Excellent support

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 19, 2024

Customer care is super responsive. Easy to install and customize. 100% recommended

Using app

4 minutes

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 19, 2024

Store

SMOL

Using app

9 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 19, 2024

Good support by Natalie!

Using app

About 19 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 18, 2024

Always very helpful support!

Store

SONAX

Using app

About 2 months

Total reviews

1

Average rating

5.0