GDPR Legal Cookie
GDPR Legal Cookie by iubenda | Cookie Banner
Rating
4.5
feedback
415
chart
#234
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
2%
-
Less than a month
14%
-
Less than a year
48%
-
More than a year
36%
Reviews Summary
The reviews for the Shopify App are mostly positive, highlighting the excellent support provided by the customer service team. Customers appreciate the quick response times, friendly and competent support staff, and effective problem-solving. The app itself is praised for its important features and ease of use. However, there are some negative reviews mentioning issues with cookie settings, slow response times from support, and bugs in the app's functionality. Despite these drawbacks, the majority of users are satisfied with the app and recommend it for its functionality and top-notch support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 20, 2025
Support from Veronika Absolonová - she works for that Cookie-Consent-Tool - is the worst I have ever experienced. I wanted tiny changes in the function of the consent-tool, that most other consent tools offers automatically. We had a few weeks email-contact and it didnt help. Even a developer helped me, but a last change even he couldnt do. Veronika just repeated what she was texting in the emails and recommended that i should ask an external developer. I will just find another Cookie-Consent-Tool, that and the support behind, cant recommend at all.
Feb. 6, 2025
Support only in English? Fine, then in English! Then we'll use a translation app if that's too much for you. We haven't had any visible conversions in the backend for over a month. Only Shopify found out that this is because of you! Would you please inform us that an update is necessary? !!!! And the support can only be reached via detours, because the popup stubbornly won't go away! We are so annoyed and disappointed! Hopefully we will be contacted immediately. We will not change any codes etc. Why do we pay for your app???????
Let me start of by apologizing for your experience, that is not what we strive to provide our clients of course. However, I do notice that you were actually helped in German. Missing conversions is certainly undesirable, as this is not a common issue we encounter with our clients we've asked your for access to your store so that our technical team could take a look, which was refused. We will take your feedback regarding to the update serious, and look into it why for you there was no notification to prompt you to update the app. We're sorry to part ways with you, and hope to potentially provide you with a more complete service in the future.
Jan. 16, 2025
Der Support reagiert schnell und zielorientiert, ist freundlich und kompetent. Die App funktioniert gut.
Dec. 2, 2024
I had a technical problem with a link that didn't work. Customer service responded very quickly to my request and they were able to solve my problem promptly. I am very satisfied with the customer service overall.
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