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GDPR Legal Cookie by iubenda for Shopify

GDPR Legal Cookie by iubenda

GDPR Legal Cookie by iubenda | Cookie Banner

Popups Privacy Cookie consent apps Pop-up apps
Developer
View on App Store

Rating

4.5

feedback

409

Reviews

chart

#220

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    2%
  • Less than a month
    15%
  • Less than a year
    50%
  • More than a year
    31%

Reviews Summary

The reviews for this Shopify App are quite mixed. On the positive side, many users praise the exceptional support provided by the app team. They highlight the quick response times, friendly and professional tone of the support staff, and effective problem-solving. Users appreciate the app's functionality and the willingness of the support team to go above and beyond to resolve issues. However, there are also negative aspects mentioned in the reviews. Some users experienced difficulties with the app's functionality, such as issues with the cookie banner not displaying correctly, problems with cookie settings resetting, slow response times from support, and challenges in customizing the banner. Additionally, there were complaints about the app causing drops in website traffic and sales after installation, as well as concerns about the app's compatibility with other tools like Google Tag Manager.

Highlights

Exceptional support with quick response times and effective problem-solving
Mixed user experiences with some encountering functionality issues
Challenges with customization and compatibility with other tools
Negative impact on website traffic and sales after installation
Praise for the app's functionality and willingness of support team to resolve issues

Rating Breakdown

  • 5
    91% (372 ratings)
  • 4
    3% (14 ratings)
  • 3
    0% (2 ratings)
  • 2
    1% (6 ratings)
  • 1
    4% (15 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Nov. 19, 2024

Wir haben GDPR Legal Cookie by iubenda vor einem Jahr installiert und anfangs waren wir zufrieden. Damals hatte wir eine Frage, die schnell vom Support beantwortet wurde. Doch leider hat sich das nach einem Jahr komplett geändert. Der Seiten-Scan hat gezeigt, dass die Cookies der App nicht korrekt gesetzt werden – was für uns als Betreiber extrem ärgerlich ist. Also habe ich mich an den Support gewandt. Die erste Antwort ließ vier Tage auf sich warten und war leider überhaupt nicht hilfreich. Auf meine Nachfrage nach weiterer Unterstützung warte ich nun seit weiteren vier Tagen ohne eine Antwort. Das ist kein Service, wie man ihn sich wünscht! Die App wurde daher deinstalliert, denn es gibt definitiv bessere Anbieter auf dem Markt.

Store

Hotti24

Using app

--

Total reviews

6

Average rating

4.3

5 / 5 Share

Nov. 11, 2024

App works great and the support is actually awesome.

Store

Pace

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 6, 2024

So einfach einzustellen. Hatte Probleme, dass der Cookie Banner nicht auf gepoppt ist. Der Support hat sehr schnell geholfen

Store

motogorilla

Using app

Almost 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 30, 2024

the support of this app is simply phenomenal. It responds quickly. The tone is consistently friendly and professional. And the app still works. It couldn't be better.

Store

Herm. Stegmann GmbH

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 21, 2024

I was a bit upset because the cookie banner after years suddenly was not showing up anymore. However tech support solved it within few days!

Store

earlybird coffee

Using app

10 months

Total reviews

7

Average rating

5.0

All reviews

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