GDPR Legal Cookie by iubenda
GDPR Cookie Banner by iubenda | Compliance & Consent
Rating
4.5
feedback
416
chart
#236
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
2%
-
Less than a month
14%
-
Less than a year
47%
-
More than a year
35%
Reviews Summary
The reviews for this Shopify App are a mix of positive and negative feedback. On the positive side, many users praised the app for its excellent customer service, quick response times, and helpful support team. Users appreciated the smooth functionality of the app and highlighted the importance of the features it offers. However, on the negative side, some users expressed dissatisfaction with the support they received, mentioning slow response times, language barriers, and difficulties in resolving technical issues. Some users also reported bugs and issues with the app's functionality, such as problems with cookie settings and language settings.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 22, 2025
This app works perfectly without any issues! Everything runs smoothly and reliably. But what really impressed me is the customer service—they do an outstanding job and even go beyond what they actually need to do. That kind of support is rare and truly appreciated. Highly recommended!
Feb. 20, 2025
Support from Veronika - she works for that Cookie-Consent-Tool - is the worst I have ever experienced. I wanted tiny changes in the function of the consent-tool, that most other consent tools offers automatically. We had a few weeks email-contact and it didnt help. Even a developer helped me, but a last change even he couldnt do. Veronika just repeated what she was texting in the emails and recommended that i should ask an external developer. I will just find another Cookie-Consent-Tool, that and the support behind, cant recommend at all.
Hello, Thank you for your message. I'm sorry to hear that your experience with our product and support was not as you desired. As we've communicated per email, what you aimed to achieve within our app might be possible with some Custom CSS (for which you might need to have some web developer expertise) but its not something that we can help you with within our product right now unfortunately. We've forwarded your feedback internally in order to investigate whether we are able to increase the amount of features our app has in the near future of course. In any case I wish you to have a great remainder of your day!
Feb. 6, 2025
Support only in English? Fine, then in English! Then we'll use a translation app if that's too much for you. We haven't had any visible conversions in the backend for over a month. Only Shopify found out that this is because of you! Would you please inform us that an update is necessary? !!!! And the support can only be reached via detours, because the popup stubbornly won't go away! We are so annoyed and disappointed! Hopefully we will be contacted immediately. We will not change any codes etc. Why do we pay for your app???????
Let me start of by apologizing for your experience, that is not what we strive to provide our clients of course. However, I do notice that you were actually helped in German. Missing conversions is certainly undesirable, as this is not a common issue we encounter with our clients we've asked your for access to your store so that our technical team could take a look, which was refused. We will take your feedback regarding to the update serious, and look into it why for you there was no notification to prompt you to update the app. We're sorry to part ways with you, and hope to potentially provide you with a more complete service in the future.
Jan. 16, 2025
Der Support reagiert schnell und zielorientiert, ist freundlich und kompetent. Die App funktioniert gut.
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