GDPR Legal Cookie by iubenda
GDPR Legal Cookie by iubenda | Cookie Banner
Rating
4.5
feedback
404
chart
#219
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
3%
-
Less than a month
19%
-
Less than a year
53%
-
More than a year
24%
Reviews Summary
The reviews for this Shopify App highlight the exceptional customer support provided by the team. Customers consistently praise the fast response times, effectiveness, and kindness of the support staff. Positive themes include quick issue resolution, helpful and friendly support, and efficient problem-solving. However, there are some negative aspects mentioned in a few reviews, such as difficulties with app settings, slow response times, and issues with the functionality of the app itself. Some customers also experienced problems with the accuracy of their website data after installing the app. Overall, the app seems to excel in customer service but may have some areas that need improvement in terms of functionality and responsiveness.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 14, 2024
Just miserable! First of all, after implementing Shopify Extended Checkout at our Shop Go-Live the app didn't set the cookies probably which made it necessary to engage an agency to bug fix. As a result, each change in the app resets the cookie settings in standard. So we need to ask the developer each time. Our agency tried to reach out to the customer service but didn't get any answer. Also now having problems for which I tried to contact via In-App-Support, but after one week there is no answer. I didn't even get an confirmation mail, that my request arrived.
Sept. 19, 2024
Ein super Support Team für das GDPR Legal Cookie Banner! Ich hatte das Problem das der Banner im Shop nicht angezeigt wurde,nach Meldung beim Support wurde innerhalb von Minuten geantwortet und sich um das Problem angenommen. Sie haben sich die App und meinen Shop angesehen und auch mit Gastzugang die Meta überarbeitet. Der Fehler lag leider bei meinem Shop im Theme Code darauf haben Sie mich hingewiesen und auch Lösungsvorschläge unterbreitet. Wenn jeder Support so arbeiten würde, wäre ich sehr glücklich.
Sept. 17, 2024
Der Banner funktioniert zwar, aber leider kann man den Tag Manager nicht oder wohl nur mit hervorragenden Programmierkenntnissen so einrichten, dass Tags nach der Einwilligung gefeuert werden (Consent Mode V2). Eine ordentliche Schritt für Schritt Anleitung gibt es auch nirgends. Daher leider nicht zu empfehlen.
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