GDPR Legal Cookie by iubenda for Shopify

GDPR Legal Cookie by iubenda

GDPR Legal Cookie by iubenda | Cookie Banner

Developer

Rating

4.6

feedback

392

Reviews

chart

#184

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    3%
  • Less than a month
    20%
  • Less than a year
    54%
  • More than a year
    23%

Reviews Summary

The reviews for this Shopify App highlight the exceptional customer support provided by the team. Customers praise the quick response times, dedication to solving issues, and the willingness to go above and beyond to assist. The app itself is commended for its functionality in managing cookie banners and GDPR compliance. However, there are some concerns raised about occasional bugs, difficulties in customization, and slow response times in a few instances. Overall, the positive feedback outweighs the negative, with a strong emphasis on the excellent support received from the team.

Highlights

Exceptional customer support and quick response times
App functionality for managing cookie banners and GDPR compliance
Occasional bugs and difficulties in customization
Positive emphasis on the support team going above and beyond
Some concerns about slow response times in a few instances

Rating Breakdown

  • 5
    92% (359 ratings)
  • 4
    4% (14 ratings)
  • 3
    1% (2 ratings)
  • 2
    2% (6 ratings)
  • 1
    3% (11 ratings)
Review RSS Feed Review RSS Feed

All reviews

3 / 5 Share

July 21, 2024

We have used this app for almost five years but have decided not to continue using it. Initially, I was very satisfied with the tech support. The first time I needed assistance, the support representative was knowledgeable and resolved my issue promptly. However, the second time, the tech support was slow and did not address my questions effectively, unlike her colleague. After uninstalling the app, I encountered an error on our live website. The support team did not help me resolve this issue promptly, especially when compared to the response speed of other Shopify app supports. Overall, I am very disappointed with the service this time.

Using app

--

Total reviews

3

Average rating

4.3

5 / 5 Share

July 8, 2024

Super-App läuft ohne Probleme und wenn es mal Probleme geben sollte gibt es einen super Support der schnell hilft

Store

Magulo

Using app

14 days

Total reviews

4

Average rating

5.0

5 / 5 Share

July 5, 2024

Wir hatten Probleme nach der Installation von anderen Apps, die den Cookie Banner blockiert haben. Sahar hat uns aber sehr schnell geholfen. Top Support. Vielen lieben Dank!

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 3, 2024

What a great support team! ⭐⭐⭐⭐⭐ The app is absolutely great and I've been using it for a long time! But then I had a mishap. I accidentally uninstalled the app and couldn't reinstall it. That was a huge problem that I couldn't solve on my own. So I contacted support. The response was very quick. Together with support, we deleted all the remnants of the app. But an error message kept coming up. When we got to the point where we couldn't do anything anymore, I contacted Shopify. They also had a great team on hand. We tried everything late into the night. Nothing helped. Even reinitializing the shop didn't work. Unfortunately, I had to tell iubenda support that I had to use a different app. That was the end of the matter for me. But now comes the point where you know that not all support is the same. They didn't stop trying to find out what the problem was! A few days later, support contacted me again and asked if I could try reinstalling the app. And what can I say? It works! The team took the time to find a solution. Just like that. I've never experienced anything like it! When you think you've tried everything, nothing happens from support and the matter is resolved. But this is different. Now that's what I call great help! I'm so grateful for the work you do! I can only highly recommend the app. ⭐⭐⭐⭐⭐

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

June 21, 2024

Der Support macht einen sehr guten Eindruck. Kann natürlich auch nicht alles lösen, aber bemüht sich sehr und ist schnell in der Antwort

Using app

About 1 year

Total reviews

2

Average rating

5.0

All reviews

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