Von Streg review for Gelato: Print on Demand
Feb. 9, 2023
Super easy user interface and some of the best customer support I've ever experienced. I've had a bunch of difficulties getting the print colours right, but I think this was mostly due to oversights on my part. A few things that would make these 5 stars shine even brighter would be: The possibility to upload PDF ready prints for posters instead of having to use their own product designer tool (fewer steps, fewer potential mistakes). I'm currently using a workaround to achieve this. Better mockups! I'm on Gelato Gold and must say that the mockups are more a Bronze kinda' deal, so I'm using Freepik premium mockups to achieve high quality. The possibility to allow customers to choose shipping partners based on their preferences. Not exactly sure if you'd need a Shopify Plus account to achieve this, but in any case it's trust building and should be possible. A final ask.. would be more automation on the shipping and invoices part. I'd like to be kept up to date regarding delays and have invoices automagically sent to my billing system (could be as easy as forwarding to an email). Anyway! All in all this is my first exposure to a print on demand service and I'm quite impressed with the tech, team and integration. Cheers
HI Von Streg, We're very glad to hear you're thrilled with our customer support, and the user interface! Thank you for your feedback and suggestions which we'll pass along to the relevant teams. We're constantly working on improving our service, and have exciting plans in some of those areas. Regarding the point on PDFs, we actually do allow the upload of print files and have some recommendations here: https://apisupport.gelato.com/hc/en-us/articles/360010094399-What-are-the-design-requirements-for-PDF-uploads- It is found in the step prior to "start designing" in the product catalogue, by clicking on the three vertical dots. In case you need any support with this, please don't hesitate to reach out, we're available 24/7. Best regards, Kyle
