Rating

4.8

feedback

799

Reviews

chart

#836

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    10%
  • Less than a day
    11%
  • Less than a month
    25%
  • Less than a year
    40%
  • More than a year
    7%

Reviews Summary

The reviews for the Gelato Shopify App are a mix of positive and negative feedback. Many users appreciate the ease of use and quick setup of the app, as well as the variety of products available. Customers also praise the quality of the prints and the user-friendly design interface. However, there are some concerns raised about the inconsistency in print quality, slow shipping times, and issues with customer service. Some users have experienced delays in order fulfillment, damaged products, and communication issues with the support team. Pricing changes without notification and lack of control over printing facilities have also been mentioned as drawbacks.

Highlights

Ease of use and quick setup
Print quality and product variety
Shipping times and customer service
Inconsistency in print quality
Pricing changes without notification

Rating Breakdown

  • 5
    86% (690 ratings)
  • 4
    4% (29 ratings)
  • 3
    1% (8 ratings)
  • 2
    1% (9 ratings)
  • 1
    4% (32 ratings)

Reviews with Text

  • 61% (469)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 10, 2026

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello, Thank you for your positive rating! We truly appreciate your support and are happy to know you’re satisfied with Gelato. We look forward to continuing to help you bring your creative ideas to life. Kind Regards, Kamil Gelato Support Team

5 / 5 Share

April 9, 2026

Using app

19 minutes

Total reviews

4

Average rating

5.0

Developer Reply

Hi, Thank you so much for your positive rating! We truly appreciate your support and are delighted to know you're happy with your experience with Gelato. Kind Regards, Michal Gelato Support Team

5 / 5 Share

April 8, 2026

Using app

Over 1 year

Total reviews

3

Average rating

4.7

Developer Reply

Hello, Thank you so much for your positive rating! We truly appreciate your support and are delighted to know you're happy with your experience with Gelato. Kind Regards, Michal Gelato Support Team

5 / 5 Share

April 8, 2026

Store

laladay

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi, Thank you so much for your positive rating! We truly appreciate your support and are delighted to know you're happy with your experience with Gelato. Kind Regards, Michal Gelato Support Team

5 / 5 Share

April 7, 2026

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello Alma, Thank you so much for your positive rating! We appreciate your support and are glad to know you're happy with your experience using Gelato. Kind Regards, Kamil Gelato Support Team

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more