Gelato: Print on Demand
Print on demand
Rating
4.8
feedback
638
chart
#448
All reviews
Review RSS Feed
Nov. 5, 2025
Nach einigen Wochen bei Gelato, in denen ich auch bereits einige Verkäufe abgewickelt habe, kann ich Gelato nicht empfehlen. Die Produkte, die ich angeboten habe, wurden in der kurzen Zeit - ohne irgendeine Benachrichtigung massiv teurer. Eine Information über Preisanpassung von Produkten, die man in Benutzung hat, wäre sehr hilfreich gewesen. Doch das größere Problem ist die inakzeptable Lieferzeit. Es wird eine Sendungsverfolgung erstellt und dann tut sich teilweise über 1,5 Wochen gar nichts mehr. Die Kunden fragen irgendwann nach und ich musste einige Bestellungen stornieren. Infos zum jeweiligen Stand gab es von Gelato nicht. Das bleibt bei mir als Shopbetreiber hängen, das ist für mich ein komplettes Auschlusskriterium.
Hallo, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit Gelato zu teilen. Es tut uns leid zu hören, dass Sie Unannehmlichkeiten im Zusammenhang mit Preisänderungen und Lieferzeiten erlebt haben. Wir verstehen, wie wichtig Transparenz und Verlässlichkeit für Ihren Shopbetrieb sind. Preisanpassungen können gelegentlich aufgrund von Änderungen bei Produktions- oder Versandkosten notwendig sein, sollten jedoch stets klar kommuniziert werden. Ebenso ist uns bewusst, dass Verzögerungen bei Sendungsverfolgungen frustrierend sind - insbesondere, wenn Ihre Kundenzufriedenheit davon betroffen ist. Wir nehmen Ihr Feedback sehr ernst und arbeiten kontinuierlich daran, unsere Prozesse zu verbessern, um Preisänderungen und Versandinformationen zeitnäher und verlässlicher zu übermitteln. Ich habe Sie zu diesem Anliegen bereits direkt per E-Mail kontaktiert, um die Situation im Detail zu klären. Mit freundlichen Grüßen, Michal Gelato Support Team
May 10, 2025
Tried Gelato based on a recommendation, but the platform didn’t quite meet my expectations. The layout feels a bit clunky, and some of the features aren’t as intuitive as I’d like. Making small edits to existing products or navigating between sections took more time than expected. It works, but I found myself second-guessing simple steps more than I should on a business tool. Hoping future updates make it smoother to use.
Hi there, Thank you for sharing your feedback, and we're sorry to hear that the platform didn’t meet your expectations. We understand how important it is for tools to feel intuitive and efficient—especially when you're building a business. I’ve reached out to you directly to better understand your experience and see how we can support you moving forward. Your feedback is invaluable as we continue to improve Gelato, and we truly appreciate you giving us a try. Kind regards, Bart Gelato Support Team
April 29, 2025
Tried Gelato hoping for an easy setup, but the platform feels clunky and confusing. Navigation isn’t intuitive, and basic tasks like updating products or making changes take way more time than they should. The system seems buggy at times, which just adds to the frustration. Definitely not the smooth experience I expected.
Hi, Thank you for your honest feedback — we’re sorry to hear that your experience with Gelato hasn’t met your expectations. We understand how important a smooth and intuitive setup is, especially when launching or managing a store. Your comments on navigation and system performance are taken seriously, and we’re actively working on improvements in these areas. If you're open to it, we’d appreciate the opportunity to better understand the issues you faced and guide you through any challenges. You may reach us at [email protected] Kind regards, Michal Gelato Support Team
Oct. 6, 2024
A lot of times, Gelato's printing partners print the shipping label but never actually ship the package, and when you bring the issue to their attention they reply with a copy and paste: "Unfortunately, in this particular case, I will not be able to process a refund/reprint as it has been more than 30 days since the order was supposed to be delivered. Please let us know if you have any questions." This has happened way too many times this year. It is very frustrating because I am a Gelato+ user, and I have thousands of orders monthly, so I am unable to check the tracking of every single order on a daily basis! I check when my customer complains that they never received an order, or when an order is late and hasn't been shipped. I also had to close one my sales channel due to late shipping from Gelato. They would delay, delay and when the customer requested to cancel the order (on that platform they receive refund immediately if there is no tracking yet) Gelato would then issue a tracking number almost immediately, and mark as "shipped", so I ended up shipping hundreds of products for my customers out of my pocket, because Gelato claimed it was shipped (just because they created a label- but never actually shipped). I received so many negative reviews for "I never received my product" Seller never shipped my order", that I decided to close the entire shop on that platform. Customer service quality has been declining pretty fast. I t used to be a good POD service, but I am transitioning to another POD company due these issues I've experienced lately.
Hi there, Thank you for taking the time to share your feedback. We sincerely regret to hear about your experience, as we understand these challenges impacted your business. Your feedback is very important to us, and we’ve reached out with the steps we’ve already taken to improve. We hope to have the opportunity to show you what the usual experience with Gelato will be like moving forward. Best regards, Bart Gelato Support Team
Sept. 9, 2024
Nice products but the automatic availability update doesn't work on a reliable basis. So it might be that you sold tons of shirts over the weekend and monday they cancel all orders. No reimbursement on your loss. No proactive or realtime info that something is out of stock. Could be so easy. Customer service is rather quick but can't help, cause they have no insights on availability.
Hi there, Thank you for sharing your experience with us. We’re sorry to hear about the order cancellations due to availability issues. We understand the importance of accurate stock information and acknowledge that we fell short in this instance. The cancellations occurred because of a delay in updating stock information from our print partner, which impacted your orders. I’ve reached out to you directly to address these concerns and discuss the situation further. We’re working to enhance our processes to prevent similar issues in the future. If you need any further assistance, please feel free to contact us. Best regards, Bart Gelato Support Team
June 12, 2023
Having major issues with product availability and how to track availability. I chose Gelato to supply art prints for my store but found that many of the products are out of stock after I spent a long time creating them. There is no indication of stock levels or when products will be back in stock again. Support is poor, the agent is never available because of technical problems and no way of finding out if the products are out of stock and when they will be available again, or if they are in fact discontinued. Why have them in the product catalogue if they are discontinued or unavailable? , as it's very time-consuming to upload products in the first place. Seriously thinking of changing suppliers and starting all over again. Need support!
Hi Choi, We are sorry to hear about the setup issues you experienced, and that you were unable to find a clear answer initially. I'm very glad to see that our team has since provided support, and managed to fully resolve this for you - we're looking forward to supporting your journey with us long into the future, and providing an excellent experience. Please don't hesitate to let us know if there's anything further we can do. Our team can be reached via live chat 24/7, or you can pass on any feedback to [email protected]. Best regards, Kyle Customer Service Manager
April 9, 2023
Avoid them if you can. + Decent quality products. - If you face any issues (which I have faced multiple) don't expect support to be of any help; they'll give an empty apology then avoid what you're saying. - Their delivery isn't reliable since they don't control their network well; I've had customers place orders weeks ago and they still haven't been delivered. - Their design tool is very clunky; it's failed to save my designs costing me hours of work, and it's generally difficult to navigate.
Hi there, We are truly sorry for the experience you've received with us - this is very painful and not up to the standards which we set. We'd also like to thank you for providing us with this feedback, as it allows us the opportunity to learn and improve. We'll be reaching out via email in the next 24 hours to confirm the situation and explain the actions we'll be taking to ensure we resolve your concerns, so we can return you, and your customers, to enjoying quality products. Please don't hesitate to let us know if there's anything further we can do, and we look forward to discussing this further. Best regards, Kyle Customer Service Manager
March 13, 2022
An update: Ultimately disappointed with their service. Unhelpful and clueless customer service. Uneven print quality. Very limited product range in the apparel category. Confusing and slow design editor that they keep changing all the time and not always for the better. Their price point is still good but that's all.
Thank you for your review! We are happy to have you on our platform. We appreciate the feedback on connecting Shopify products to Gelato - our team is working continuously to add new integrations and expand the integrations we have live, so we will provide this input to them. We also have quite a few exciting product launches coming up in the next few weeks - stay tuned for those - and please feel free to let us know what products you'd like to see in the catalog. We are investing in the expansion of our product catalog and appreciate customer input on that. We are here for you 24/7 as you continue to grow! Reach out anytime. Best wishes, Alyssa Rivera Customer Success Director