Lineart Studio review for Gelato: Print on Demand
April 9, 2023
Avoid them if you can. + Decent quality products. - If you face any issues (which I have faced multiple) don't expect support to be of any help; they'll give an empty apology then avoid what you're saying. - Their delivery isn't reliable since they don't control their network well; I've had customers place orders weeks ago and they still haven't been delivered. - Their design tool is very clunky; it's failed to save my designs costing me hours of work, and it's generally difficult to navigate.
Hi there, We are truly sorry for the experience you've received with us - this is very painful and not up to the standards which we set. We'd also like to thank you for providing us with this feedback, as it allows us the opportunity to learn and improve. We'll be reaching out via email in the next 24 hours to confirm the situation and explain the actions we'll be taking to ensure we resolve your concerns, so we can return you, and your customers, to enjoying quality products. Please don't hesitate to let us know if there's anything further we can do, and we look forward to discussing this further. Best regards, Kyle Customer Service Manager
