Gelato: Print on Demand
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Fungerer veldig fint.
Hei! Tusen takk for den hyggelige tilbakemeldingen! Vi er glade for å høre at Gelato fungerer veldig fint for deg. Vi setter stor pris på at du tok deg tid til å dele opplevelsen din, og vi håper å fortsette å støtte deg og virksomheten din. Med vennlig hilsen, Michal Gelato Support Team
Hello, Thank you for your positive rating! We truly appreciate your support and are happy to know you had a great experience with Gelato. We look forward to continuing to support your business and creative journey. Kind Regards, Kamil Gelato Support Team
Hello, Thank you so much for your positive rating! We really appreciate your support and are happy to know you had a great experience with Gelato. We look forward to continuing to help you bring your creativity to life. Kind Regards, Kamil Gelato Support Team
Very user friendly
Hello, Thank you so much for your positive rating! We truly appreciate your support and are happy to know you had a great experience with Gelato and you find our platform user-friendly. We look forward to continuing to help you bring your creative ideas to life. Kind Regards, Kamil Gelato Support Team
Alles Bestens - erspart viel Arbeit
Hallo! Vielen Dank für Ihr positives Feedback! Es freut uns sehr zu hören, dass alles bestens funktioniert hat und wir Ihnen Arbeit ersparen konnten. Genau das ist unser Ziel - unseren Service so einfach und effizient wie möglich zu gestalten. Wir wissen Ihre Unterstützung sehr zu schätzen und freuen uns, Sie weiterhin unterstützen zu dürfen. Kind regards, Michal Gelato Support Team
Refused to fulfill a order without explanation
Hi, Thank you for your message. We’re very sorry to hear about your experience and understand how concerning this must have been. This is certainly not the level of service we strive to provide, and we take feedback like this seriously. We are currently reviewing this matter internally to better understand what may have happened and to ensure such situations are avoided in the future. We appreciate you bringing this to our attention and apologise for any inconvenience caused. We’ve reached out to you directly via email to look into this further and assist you. Kind regards, Michal Gelato Support Team
I have been using Gelato since February 2026. I have had consistent sales, but am most impressed with how seamless the integration with Shopify has been. I routinely add new products and it is a quick and efficient process with quality products.
Hello, Thank you so much for your positive rating! We’re happy to know you had a good experience with Gelato and appreciate you taking the time to rate us. Kind Regards, Kamil Gelato Support Team
Easy mockups great ideas and quality products.
Hello, Thank you for your positive rating! We really appreciate you taking the time to leave your feedback and are glad to know you’re happy with Gelato. Kind Regards, Kamil Gelato Support Team
Hello, Thank you so much for your positive rating! We really appreciate your support and are glad to know that you’re satisfied with your experience using Gelato. Your feedback motivates us to continue providing quality service. Kind Regards, Kamil Gelato Support Team
Hello, Thank you so much for your positive rating! We really appreciate your support and are glad to know you're satisfied with Gelato. We look forward to continuing to bring your creative ideas to life. Kind Regards, Kamil Gelato Support Team
Easy to use!!
Hello, Thank you for leaving us a positive rating! We truly appreciate your support and are glad to know you’re happy with your experience. We look forward to continuing to bring your creative ideas to life with Gelato. Kind Regards, Kamil Gelato Support Team
Makes publishing your custom products super easy! I'm still new to this, but the interface has been easy for me to work with. Loved being able to save a template so I didn't have to start a product design from scratch for a similar product.
Hello, Thank you so much for your positive rating! We really appreciate your support and are glad to know you’re happy with our service. We look forward to continuing to help bring your creative ideas to life through Gelato. Kind Regards, Kamil Gelato Support Team
Hello, Thank you so much for your positive rating! We truly appreciate you taking the time to leave us feedback and are happy to know you had a great experience with Gelato. Kind Regards, Kamil Gelato Support Team
Gelato is super easy to use as it flows very smoothly from creation to publish. I like that you can upload your own mockups and I love that Gelato provides a wide variety of mockups that you can use as well. I'm fairly new to Gelato, having switched from another POD company that I became very disillusioned with, and haven't explored every part of Gelato yet but I'm very happy with what I've discovered thus far
Hello, Thank you for leaving us a positive rating! We’re happy to know you had a good experience with Gelato. Your feedback motivates us to continue providing great service to our customers. Kind Regards, Kamil Gelato Support Team
I have been a Gelato customer for nearly a year with over $125,000 in sales this calendar year through their platform. Until recently, I have been largely happy with the service — product quality has been consistently good and the platform generally works well. That makes my current experience all the more frustrating. For several weeks I have been completely unable to publish new products to my Shopify store without performing a "Sync Products" action for every single product I attempt to add. I have contacted support at least six times, worked through every troubleshooting step suggested, and currently have open tickets with no resolution. The last two support representatives I communicated with stopped responding entirely and never followed up. Now, the situation has worsened — product sync now freezes at 1% and will not complete, leaving me fully blocked from both publishing and syncing my store. I understand technical issues happen. What is not acceptable is weeks of silence, ghosted support agents, and open tickets going nowhere. New designs I cannot publish are revenue I cannot generate. I am giving Gelato one final opportunity to resolve this before moving my fulfillment to another platform.
Hi there, Thank you for sharing your experience and your feedback. I've checked the tickets you had with our support and I can see that we have not replied in a timely manner there. I'm really sorry. At the same time, we were not able to replicate the issue you are experiencing - we've recently published a test product in your store and it worked as expected. Please get back to us via e-mail so we can investigate this further. We apologize for this experience. Best regards, Andrzej Gelato Support Team
Just starting out building my online prints store , have tried a few samples to get to where i am very happy with my product , just received my latest sample , and i am very happy with outstanding quality of the print , frame ect , I had received a a package damaged in the mail, and Gelato were very quick to sort my problem out , and replace very quickly , so as a customer i would be happy with this , also had a quality issue on one sample print , but once again gelato customer support was very sufficent , i now have confidence in selling my product and find Gelatos Product of a very good quality , and pricing competitive , looking fwd to launching my store soon , knowing i have gelatos supprt behind me and look fwrd to growing a good realtionship with them , Thanks Darren okretro.au
Hello Darren, Thank you so much for your positive rating! We're glad to know you’re happy with your experience using Gelato. Your support means a lot to us, and we look forward to continuing to serve you and your business. Kind Regards, Kamil Gelato Support Team
Hello, Thank you so much for leaving us a positive rating! We're happy to know you’re satisfied with your experience and appreciate your support. We look forward to continuing to provide you with great service. Kind Regards, Kamil Gelato Support Team
I seems better than printful or printify for my shopify store.
Sorry, ich weiß nicht warum alle so von Gelato schwärmen. Ich habe meine ersten Motive hochgeladen und mir ein Muster bestellt das auch nach knapp 8 Stunden in die Produktion ging. Soweit alles gut...... Nach 24 Stunden kam eine eMail, das meine Bestellung storniert wurde und auf Nachfrage wurde mir mitgeteilt das der Artikel überhaupt nicht vorrätig wäre. Schon mal nicht so toll, wenn das bei Kundenbestellungen passiert wird es ärgerlich. Das Beste ist aber, das ich nach weiteren 48 Stunden eine eMail bekomme habe das meine Bestellung versandt wurde. Ein Blick in´s Dashboard zeigte aber schnell das dies nicht stimmte. Die Bestellung ist und bleibt storniert, den gezahlten Betrag hab ich auch noch nicht zurück bekommen. Für mich ist das kein Geschäftspartner - andere haben vielleicht mehr Glück mit Gelato
Hallo, Es tut uns leid zu hören, dass Ihre erste Erfahrung mit Gelato nicht Ihren Erwartungen entsprochen hat. Wir verstehen, wie frustrierend es ist, wenn eine Bestellung aufgrund eines nicht verfügbaren Artikels storniert wird und anschließend widersprüchliche Benachrichtigungen zum Versand versendet werden. Dies entspricht nicht dem Erlebnis, das wir unseren Kunden bieten möchten. Auch die Verzögerung bei der Rückerstattung sowie die Unklarheiten rund um den Bestellstatus können nachvollziehbarerweise zu Enttäuschung führen. Wir haben Sie bereits direkt per E-Mail kontaktiert, um Ihren Fall im Detail zu prüfen und offene Fragen zu klären. Mit freundlichen Grüßen, Michal Gelato Support Team
Hello, Thank you so much for your positive rating! We really appreciate your support and are happy to know you had a great experience with Gelato. Kind Regards, Michal Gelato Support Team
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