Gelato: Print on Demand
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Gelato is super easy to use as it flows very smoothly from creation to publish. I like that you can upload your own mockups and I love that Gelato provides a wide variety of mockups that you can use as well. I'm fairly new to Gelato, having switched from another POD company that I became very disillusioned with, and haven't explored every part of Gelato yet but I'm very happy with what I've discovered thus far
I have been a Gelato customer for nearly a year with over $125,000 in sales this calendar year through their platform. Until recently, I have been largely happy with the service — product quality has been consistently good and the platform generally works well. That makes my current experience all the more frustrating. For several weeks I have been completely unable to publish new products to my Shopify store without performing a "Sync Products" action for every single product I attempt to add. I have contacted support at least six times, worked through every troubleshooting step suggested, and currently have open tickets with no resolution. The last two support representatives I communicated with stopped responding entirely and never followed up. Now, the situation has worsened — product sync now freezes at 1% and will not complete, leaving me fully blocked from both publishing and syncing my store. I understand technical issues happen. What is not acceptable is weeks of silence, ghosted support agents, and open tickets going nowhere. New designs I cannot publish are revenue I cannot generate. I am giving Gelato one final opportunity to resolve this before moving my fulfillment to another platform.
Just starting out building my online prints store , have tried a few samples to get to where i am very happy with my product , just received my latest sample , and i am very happy with outstanding quality of the print , frame ect , I had received a a package damaged in the mail, and Gelato were very quick to sort my problem out , and replace very quickly , so as a customer i would be happy with this , also had a quality issue on one sample print , but once again gelato customer support was very sufficent , i now have confidence in selling my product and find Gelatos Product of a very good quality , and pricing competitive , looking fwd to launching my store soon , knowing i have gelatos supprt behind me and look fwrd to growing a good realtionship with them , Thanks Darren okretro.au
Hello Darren, Thank you so much for your positive rating! We're glad to know you’re happy with your experience using Gelato. Your support means a lot to us, and we look forward to continuing to serve you and your business. Kind Regards, Kamil Gelato Support Team
Hello, Thank you so much for leaving us a positive rating! We're happy to know you’re satisfied with your experience and appreciate your support. We look forward to continuing to provide you with great service. Kind Regards, Kamil Gelato Support Team
Sorry, ich weiß nicht warum alle so von Gelato schwärmen. Ich habe meine ersten Motive hochgeladen und mir ein Muster bestellt das auch nach knapp 8 Stunden in die Produktion ging. Soweit alles gut...... Nach 24 Stunden kam eine eMail, das meine Bestellung storniert wurde und auf Nachfrage wurde mir mitgeteilt das der Artikel überhaupt nicht vorrätig wäre. Schon mal nicht so toll, wenn das bei Kundenbestellungen passiert wird es ärgerlich. Das Beste ist aber, das ich nach weiteren 48 Stunden eine eMail bekomme habe das meine Bestellung versandt wurde. Ein Blick in´s Dashboard zeigte aber schnell das dies nicht stimmte. Die Bestellung ist und bleibt storniert, den gezahlten Betrag hab ich auch noch nicht zurück bekommen. Für mich ist das kein Geschäftspartner - andere haben vielleicht mehr Glück mit Gelato
Hallo, Es tut uns leid zu hören, dass Ihre erste Erfahrung mit Gelato nicht Ihren Erwartungen entsprochen hat. Wir verstehen, wie frustrierend es ist, wenn eine Bestellung aufgrund eines nicht verfügbaren Artikels storniert wird und anschließend widersprüchliche Benachrichtigungen zum Versand versendet werden. Dies entspricht nicht dem Erlebnis, das wir unseren Kunden bieten möchten. Auch die Verzögerung bei der Rückerstattung sowie die Unklarheiten rund um den Bestellstatus können nachvollziehbarerweise zu Enttäuschung führen. Wir haben Sie bereits direkt per E-Mail kontaktiert, um Ihren Fall im Detail zu prüfen und offene Fragen zu klären. Mit freundlichen Grüßen, Michal Gelato Support Team
Hello, Thank you so much for your positive rating! We really appreciate your support and are happy to know you had a great experience with Gelato. Kind Regards, Michal Gelato Support Team
Hello, Thank you so much for leaving us a positive rating! We're happy to know you had a great experience with Gelato. Your support means a lot to us, and we look forward to continuing to help you bring your creative ideas to life. Kind Regards, Michal Gelato Support Team
super quick, super simple
Hello, Thank you so much for leaving us a positive rating! We're happy to know you had a great experience with Gelato. Your support means a lot to us, and we look forward to continuing to help you bring your creative ideas to life. Kind Regards, Michal Gelato Support Team
Simple directions and easy to use
Hello, Thank you so much for leaving us a positive rating! We're happy to know you had a great experience with Gelato. Your support means a lot to us, and we look forward to continuing to help you bring your creative ideas to life. Kind Regards, Kamil Gelato Support Team
Hello, Thank you so much for your positive rating! We appreciate your support and are happy to know you’re satisfied with your experience. We look forward to continuing to help you bring your creative ideas to life. Kind Regards, Kamil Gelato Support Team
good prices very happy
Hello, Thank you so much for your positive rating! We truly appreciate your support and are glad that you’re happy with Gelato. We look forward to continuing to help you bring your creative ideas to life smoothly. Kind Regards, Kamil Gelato Support Team
Simple to use
Hello, Thank you so much for your positive rating! We truly appreciate your support and are glad to see you’re satisfied with your experience. We look forward to continuing to help you bring your creative ideas to life with Gelato. Kind Regards, Kamil Gelato Support Team
First time interaction very good, time will tell
Hello, Thank you for the 5-star review. We're happy to hear that you find Gelato good so far. We're here in case you need any help. Best regards, Andrzej Gelato Support Team
After closing my Gelato account, I had two orders stuck as "open" in Shopify even though they were already delivered. Getting this resolved took quite some effort — Gelato no longer supports email inquiries and their chat only offers a bot with no human agent option. In the end I managed to sort it out myself. Gelato is a nice platform and I can see why it works well for many sellers, but it turned out not to be the right fit for my workflow. The pricing is on the higher end, which I understand given the on-demand model, but combined with the limited support access it made it an easy decision to move on.
Hello, Thank you for sharing your feedback about this matter. As you have shared this feedback previously via different channels, we already contacted you via e-mail but we have not heard back yet. Please get back to us via e-mail - we have shared some important details in the e-mail and we're there to support you further if anything remains unclear. Best regards, Andrzej Gelato Support Team
Hi, Thank you so much for your positive rating! We're delighted to know you had a great experience with Gelato and truly appreciate your support. Your feedback motivates us to keep delivering high-quality, sustainable printing solutions. Kind Regards, Michal Gelato Support Team
Por ahora es super fácil de utilizar y te calcula los precios, tamaños y todo.Perfecta!
¡Hola! Muchas gracias por tu reseña y por compartir tu experiencia. Nos alegra saber que la aplicación te resulta fácil de usar y que te ayuda con los precios, tamaños y todo el proceso. ¡Esperamos seguir apoyando el crecimiento de tu tienda! Saludos cordiales, Michal Gelato Support Team
Hello, Thank you so much for your positive rating! We really appreciate you taking the time to support Gelato and are glad that you're happy with our service. Kind Regards, Michal Gelato Support Team
Have just started using Gelato after poor service from my previous vendor. So far, I'm extremely happy with how easy it has been to create, price, and publish my first print product! Onward!
Hello, Thank you so much for your positive rating! We really appreciate you taking the time to support us and are glad to know you had a great experience with Gelato. Kind Regards, Kamil Gelato Support Team
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