All reviews

Rating Breakdown

  • 5
    83% (636 ratings)
  • 4
    4% (29 ratings)
  • 3
    1% (8 ratings)
  • 2
    1% (9 ratings)
  • 1
    4% (29 ratings)

Reviews with Text

  • 64% (452)
Review RSS Feed Review RSS Feed

4 / 5 Share

Jan. 12, 2026

So far my experience has been great. I would recommend, easier than most other POD apps. The only thing I recommend is making the DPI warning clearer during upload and allowing different DPI options for various print sizes when adding products to stores. For example, when I was uploading an A4 file, it initially said 150 DPI was required. After updating the file, it changed to 300 DPI, then went back and forth between giving incorrect advice, which was confusing. It would also be great if the mockups could be improved. They are quite small and do not realistically show what the final product looks like.

Using app

12 days

Total reviews

1

Average rating

4.0

Developer Reply

Hi, Thank you so much for your positive rating! We’re glad to know you had a great experience with Gelato and appreciate you taking the time to leave us a review. Thank you for your suggestions, they are much appreciated and help us to improve. Kind Regards, Michal Gelato Support Team

4 / 5 Share

Jan. 8, 2026

Works mostly Really good. The mockup never really seems to be centred when I'm building a shirt. Maybe the way the T's are photographed for the website. Other than that its seamless.

Using app

10 months

Total reviews

2

Average rating

3.5

Developer Reply

Hello, Thank you for sharing your feedback with us. We are glad to hear that you are finding the integration seamless and that the app is working well for you overall. Regarding the mockup alignment, we appreciate you bringing this up. It is possible that the natural fold or "lay" of the garment in our photography affects the perceived centering, but we are always looking for ways to improve our visual tools. Your input helps us refine these features for a better user experience. If there's anything we can do to earn a 5-star review from you, please reach out to us at [email protected]. Best regards, Michal Gelato Support Team

4 / 5 Share

Nov. 21, 2025

Using app

9 days

Total reviews

1

Average rating

4.0

4 / 5 Share

Nov. 21, 2025

Store

BDM

Using app

15 minutes

Total reviews

1

Average rating

4.0

Developer Reply

Bonjour, Merci pour votre évaluation 4 étoiles. Nous sommes ravis d'apprendre que tout se passe bien jusqu'à présent. N'hésitez pas à nous faire part de vos suggestions pour obtenir 5 étoiles ! Pour tout commentaire supplémentaire, veuillez nous contacter à l'adresse [email protected]. Cordialement, Andrzej Gelato Support Team

4 / 5 Share

Nov. 20, 2025

Store

PRINTEA

Using app

3 months

Total reviews

1

Average rating

4.0

Developer Reply

Hi, Thank you for your kind review. If there's anything we can do to improve your experience to 5 stars, please feel free to reach out to us at [email protected] Best regards, Michal Gelato Support Team

4 / 5 Share

Nov. 7, 2025

easy

Using app

About 1 month

Total reviews

2

Average rating

4.5

Developer Reply

Hi, Thank you for your kind review. If there's anything we can do to improve your experience to 5 stars, please feel free to reach out to us at [email protected] Best regards, Andrzej Gelato Support Team

4 / 5 Share

Oct. 10, 2025

I've been slowly exploring Gelato and find it very resourceful in terms of providing information for people whom are starting a business.

Using app

7 months

Total reviews

1

Average rating

4.0

Developer Reply

Hello, Thank you for leaving us a positive rating! We truly appreciate your support and are glad that you’re satisfied with your experience. We look forward to continuing to help your business grow with Gelato. Kind Regards, Michal Gelato Support Team

4 / 5 Share

Sept. 28, 2025

Works great, watched a YouTube video help guide me through

Using app

--

Total reviews

1

Average rating

4.0

4 / 5 Share

Aug. 24, 2025

gelato is easy to design your product and for print on demand

Using app

4 months

Total reviews

1

Average rating

4.0

Developer Reply

Hi, Thank you so much for leaving us a positive rating! We truly appreciate your support and are glad to know you had a good experience with Gelato. Your feedback motivates us to keep delivering high-quality services. If you have specific suggestions for improvements, we’d love to hear them-feel free to reach out to us at [email protected]. We're always working to make your experience even better! Kind Regards, Michal Gelato Support Team

4 / 5 Share

June 18, 2025

Using app

About 7 hours

Total reviews

1

Average rating

4.0

4 / 5 Share

June 14, 2025

Using app

Over 1 year

Total reviews

1

Average rating

4.0

Developer Reply

Hello, Thank you for your review. We're pleased to know that your experience has been positive overall. If there's anything specific we can do to improve your experience to 5 stars, please reach out at [email protected]. Best regards, Andrzej Gelato Support Team

4 / 5 Share

June 7, 2025

Store

My Store

Using app

21 minutes

4 / 5 Share

May 16, 2025

Easy to understand and navigate. Make linking to sales platforms easy.

Using app

9 days

Total reviews

1

Average rating

4.0

4 / 5 Share

April 25, 2025

bra

Using app

3 months

Total reviews

1

Average rating

4.0

Developer Reply

Hej, Tack för din vänliga recension. Vi är glada att höra att du är nöjd med din upplevelse. Om det finns något vi kan göra för att göra din upplevelse 5-stjärnig, vänligen meddela oss på [email protected] Bästa hälsningar, Andrzej Gelato Support Team

4 / 5 Share

March 13, 2025

Using app

6 months

Total reviews

1

Average rating

4.0

Developer Reply

Hello, Thank you for your feedback and for continuing to use our service! We’d love to hear how we can make your experience even better. Feel free to share your thoughts with us at [email protected]—we’re always looking to improve and hope to earn that fifth star! Kind regards, Michal Gelato Support Team

4 / 5 Share

Feb. 18, 2025

Gelato minskar tiden mellan att lägga upp filer till produkter till leverans. Snabbt och smidigt. Användarvänligheten är överlag bra. Service snabb.

Using app

13 days

Total reviews

1

Average rating

4.0

Developer Reply

Hej, Stort tack för din 4-stjärniga recension och för att du delar med dig av din upplevelse! Vi är glada att höra att du tycker att Gelato är snabbt, smidigt och användarvänligt. Om du har några förslag på förbättringar som skulle göra din upplevelse till en 5-stjärnig sådan, är du varmt välkommen att kontakta oss på [email protected]. Vi uppskattar all feedback som hjälper oss att bli ännu bättre! Vänliga hälsningar, Michal Gelato Support Team

4 / 5 Share

Dec. 20, 2024

Overall, very powerful and mostly user-friendly. I hit snags along the way to be sure, but it's simply amazing how easy it is to use compared to doing this all on my own. Great work. 4 out of 5 because there is always room to improve!

Using app

About 1 month

Total reviews

1

Average rating

4.0

Developer Reply

Hi there, Thank you for your thoughtful feedback! We're glad to hear you're enjoying the ease of using Gelato. If you have specific suggestions for improvements, we’d love to hear them—feel free to reach out to us at [email protected]. We're always working to make your experience even better! Best regards, Bart Gelato Support Team

4 / 5 Share

Nov. 17, 2024

yes

Store

My Store

Using app

3 minutes

Developer Reply

Hello, Thank you for your review! We truly value your feedback. If there's anything else we can assist you with, and if there is anything we can do to make your experience worth 5-stars, please reach out to us via [email protected] Best regards, Michal Gelato Support Team

4 / 5 Share

Oct. 16, 2024

Using app

About 2 months

Total reviews

1

Average rating

4.0

Developer Reply

Hello, Thank you for your 4-star review! We're happy to hear that you're enjoying your experience with Gelato. If there’s anything we can do to improve and make your experience 5-star, please don’t hesitate to let us know. Best regards, Andrzej Gelato Support Team

4 / 5 Share

March 3, 2024

Finding the limitations of sizing designs is not very competitive to other sources. The 150 DPI is making the design to small. The DTG is falling short of the expected color.

Using app

5 months

Total reviews

1

Average rating

4.0

Developer Reply

Hi, Thank you for sharing your feedback regarding our Shopify app. We appreciate your input regarding sizing limitations and understand your concerns about the 150 DPI and color expectations with DTG. We apologize for any inconvenience you've experienced. Our team is continuously working to enhance our services, and your insights are valuable in this process. If you have specific details or examples to share, we would love the opportunity to investigate further and address any issues. We've reached you directly via e-mail to assist you further. Best regards, Michal Gelato Support Team