Gelato: Print on Demand
Print on demand
Rating
4.8
feedback
637
chart
#448
All reviews
Review RSS Feed
Nov. 15, 2025
Complicated, lots of pop-ups, cant select more than 1 mockup and when finally added it appears out of stock on my site.
Hi there, I’m really sorry to hear that you found the platform complicated and experienced issues with mockup selection and products showing as out of stock on your site. We’ve reached out to you via email to help troubleshoot these issues and ensure your setup runs smoothly. Please get in touch with us so we can work to resolve this. Kind Regards, Andrzej Gelato Support Team
Nov. 14, 2025
Hi there, Thank you for the 5-star review. We're happy you are enjoying Gelato. In case you have any questions or concerns, please feel free to reach out. Best regards, Andrzej Gelato Support Team
Nov. 13, 2025
constant payment issues when i have a positive balance and auto replenish set up. Customer service takes over a week to respond. Printful isn't great but go back to it because Gelato is worse
Hi there, Thank you for sharing your feedback - we're sorry for the poor experience you had and for the delayed resolution of your payment issues. I would like to clarify that the payment problems occured because automatic top-ups were not enabled, which caused the orders to fail due to insufficient balance in the Gelato Wallet. We have also contacted you internally with more details. Best regards, Andrzej Gelato Support Team
Nov. 12, 2025
The Gelato App was very easy to integrate with Shopify. To add the products to Shopify from Gelato was a very straight forward process
Hi there, Thank you for the kind review. We're happy to see that the integration works well and that it was easy to connect your store with Gelato. In case you have any questions or concerns, feel free to contact us anytime. Best regards, Andrzej Gelato Support Team
Nov. 11, 2025
Hi there, Thank you for the 5-star review. We're happy you're enjoying Gelato - if you ever have any questions, please let us know. Best regards, Andrzej Gelato Support Team
Nov. 9, 2025
VERY nice and smooth initiation and setup! I use Shopify and was just browsing for options, I am super happy I found Gelato!
Nov. 9, 2025
Love it, especially the pricing/profit page
Using app
About 2 months
Total reviews
1
Average rating
5.0
Hello, Thank you so much for your positive rating! We appreciate your support and are thrilled to know you’re satisfied with your experience with Gelato. Kind Regards, Michal Gelato Support Team
Nov. 9, 2025
Hi there, Thank you for the 5 stars. Let us know in case you have any questions or concerns. Best regards, Andrzej Gelato Support Team
Nov. 8, 2025
smooth interface everything straight forward and the best feature for me is that i can setup multi variants on 1 product, was a game changer for me
Hi there, Thank you for your 5 star review - we're happy to see that everything works well for you and especially that you appreciate the multi-category feature. Feel free to reach out if you have any questions. Best regards, Andrzej Gelato Support Team
Nov. 7, 2025
easy
Hi, Thank you for your kind review. If there's anything we can do to improve your experience to 5 stars, please feel free to reach out to us at [email protected] Best regards, Andrzej Gelato Support Team
Nov. 7, 2025
WARNING! Gelato intentionally does not remove out of stock inventory, knowingly overselling products at the user's expense. This tactic is straightforward to maintain high sales, while the user must handle customers who cannot receive their orders. Additionally, they do not refund out-of-stock items, forcing the user to deal with customers and absorb the costs. This has been a known issue for years, and customer support claims they are working on it; however, they often avoid providing further details and attempt to close the chat. Horrible customer service. They respond more quickly to reviews here than they do in their customer service ecosystem. The chat function keeps you in a useless AI support loop, making it difficult to contact a live agent.
Hello, We’re very sorry to hear about your experience and for the frustration caused while trying to reach our support team. This is not the level of service we strive to provide. Your feedback is valuable and has been shared internally to help us improve both communication and stock visibility. We have reached out to you directly by email to review your case in detail and offer support. Kind regards, Michal Gelato Support Team
Nov. 5, 2025
Easy helpful process.
Hi, Thank you so much for leaving us a positive rating! We really appreciate your support and are glad to know you’re happy with Gelato’s services. Kind Regards, Michal Gelato Support Team
Nov. 5, 2025
Nach einigen Wochen bei Gelato, in denen ich auch bereits einige Verkäufe abgewickelt habe, kann ich Gelato nicht empfehlen. Die Produkte, die ich angeboten habe, wurden in der kurzen Zeit - ohne irgendeine Benachrichtigung massiv teurer. Eine Information über Preisanpassung von Produkten, die man in Benutzung hat, wäre sehr hilfreich gewesen. Doch das größere Problem ist die inakzeptable Lieferzeit. Es wird eine Sendungsverfolgung erstellt und dann tut sich teilweise über 1,5 Wochen gar nichts mehr. Die Kunden fragen irgendwann nach und ich musste einige Bestellungen stornieren. Infos zum jeweiligen Stand gab es von Gelato nicht. Das bleibt bei mir als Shopbetreiber hängen, das ist für mich ein komplettes Auschlusskriterium.
Hallo, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit Gelato zu teilen. Es tut uns leid zu hören, dass Sie Unannehmlichkeiten im Zusammenhang mit Preisänderungen und Lieferzeiten erlebt haben. Wir verstehen, wie wichtig Transparenz und Verlässlichkeit für Ihren Shopbetrieb sind. Preisanpassungen können gelegentlich aufgrund von Änderungen bei Produktions- oder Versandkosten notwendig sein, sollten jedoch stets klar kommuniziert werden. Ebenso ist uns bewusst, dass Verzögerungen bei Sendungsverfolgungen frustrierend sind - insbesondere, wenn Ihre Kundenzufriedenheit davon betroffen ist. Wir nehmen Ihr Feedback sehr ernst und arbeiten kontinuierlich daran, unsere Prozesse zu verbessern, um Preisänderungen und Versandinformationen zeitnäher und verlässlicher zu übermitteln. Ich habe Sie zu diesem Anliegen bereits direkt per E-Mail kontaktiert, um die Situation im Detail zu klären. Mit freundlichen Grüßen, Michal Gelato Support Team