
Gelato: Print on Demand
Print on demand
Rating
4.8
feedback
1,237
chart
#432
All reviews
Rating Breakdown
March 15, 2025
Hello, Thanks for the great rating! We're glad to see everything is working well for you. If you ever need support or have questions, we're here to help. Best regards, Bart Gelato Support Team
March 14, 2025
Easy to navigate and good products.
Hi, Thank you for your feedback. We're glad to hear you're enjoying the platform and our products. If you ever need assistance, feel free to reach out. We appreciate your support and look forward to serving you again. Kind regards, Michal Gelato Support Team
March 13, 2025
Hello, Thank you for your feedback and for continuing to use our service! We’d love to hear how we can make your experience even better. Feel free to share your thoughts with us at apifeedback@gelato.com—we’re always looking to improve and hope to earn that fifth star! Kind regards, Michal Gelato Support Team
March 12, 2025
Absolutely the best PoD interface I have ever used. The ability to create variants and THEN LINK THEM TO MULTIPLE PRODUCTS is absolutely amazing.
Hi there, Thanks so much for your feedback! We're really glad to hear the interface is working well, especially when it comes to creating and managing products. If you ever need a hand or have ideas to share, we're always here to help. Best regards, Bart Gelato Support Team
March 12, 2025
It's a fairly simple process and what I can't figure out y'all or the cat bought helps me figure out so I appreciate all of your staff for that and the walkthrough on how to set my prices and how to connect my stores to y'all I'm just so far had an overall good experience if that changes I'll let you know
Store
My Store
Using app
About 12 hours
Hello, Thanks so much for your kind words. We're happy to hear the process has been easy to follow and that our team and resources have been helpful. If you need anything along the way, feel free to reach out. We're here to help, Bart Gelato Support Team
March 11, 2025
great user friendly and works!
Hello, Thanks so much for your review! We're happy to hear that everything is running smoothly and that the interface feels easy to navigate. If there's anything you need along the way, we're always here to support you. Best regards, Bart Gelato Support Team
March 10, 2025
Very good application when adding designs making it is to use.
Hi there, Thanks for your review! We're glad to hear you're finding the design process straightforward and easy to use. If there's anything you need along the way, we're always here to help. Best regards, Bart Gelato Support Team
March 9, 2025
easy to work with
Hello, Thank you for your 5-star review! We’re glad to hear that you find Gelato easy to work with. Our goal is to provide a smooth and efficient experience for our users. If you ever need any assistance or have suggestions, our team is always here to help. We appreciate your support and look forward to continuing to serve your business. Warm regards, Michal Gelato Support Team
March 9, 2025
Easy to use. Full of Great Features!
Hi, Thank you for your fantastic review! We're happy to hear that you find Gelato easy to use and packed with great features. Our team works hard to provide a seamless experience with powerful tools to help your business grow. If you ever have any questions or feedback, we're always here to support you. We appreciate your trust in us and look forward to seeing your success. Best regards, Michal Gelato Support Team
March 9, 2025
user friendly and not overwelming.
Hello, Thank you so much for your 5-star review! We're glad to hear that you find Gelato user-friendly and easy to navigate. Our goal is to make the print-on-demand experience as seamless as possible for our users. If you ever need assistance or have any suggestions, we're always here to help. We appreciate your support and look forward to being part of your business journey. Best regards, Michal Gelato Support Team
March 6, 2025
Super expérience
Hello, Thank you for your rating! We’re so glad to hear you had a great experience. If there’s anything more we can do to support you, don’t hesitate to reach out! Best regards, Bart Gelato Support Team
March 12, 2025
i left a messed up review and they still contacted me and gave me the info to correct the application when they didnt have to. It works well. They even reached out to be sure that the fix was working. Thanks.
Hello, Thank you for your feedback. We understand how frustrating it can be when publishing to your store doesn’t work as expected. After reviewing your account, we identified that changes made in Shopify may be affecting the connection. Our support team is available via live chat for real-time assistance, and we’d be happy to help troubleshoot this further. I’ve also reached out directly to offer guidance and ensure everything is set up correctly. Best regards, Bart Gelato Support Team
March 5, 2025
Hello, Thank you for your rating! We’re glad to hear you’re enjoying Gelato, and we truly appreciate your support. If there’s ever anything we can do to make your experience even better, let us know. Best regards, Bart Gelato Support Team
Feb. 28, 2025
ok
Store
My Store
Using app
About 1 month
Hi, Thank you for your 5-star rating! We're glad you're enjoying the experience with Gelato. If there's anything we can assist you with, feel free to reach out! Warm regards, Michal Gelato Support Team
Feb. 27, 2025
Hello, Thank you for your 5-star rating! We're glad you're enjoying the experience with Gelato. If there's anything we can assist you with, feel free to reach out! Best regards, Michal Gelato Support Team
Feb. 26, 2025
I am very happy with ease of designing with Glato
Hello, Thank you for your 5-star review! We're happy to hear that you find designing with Gelato easy and enjoyable. Our goal is to provide a seamless experience for creators like you, and your feedback means a lot to us. If you ever need assistance or have suggestions, feel free to reach out. We appreciate your support and look forward to helping you grow your business. Best regards, Michal Gelato Support Team
Feb. 25, 2025
I agree with the bad reviews. The customer service is quite terrible. Our customers wouldn't receive their orders and Gelato refuses to refund them referring to their "refund" policy. One order got cancelled because they were missing one size of a T-Shirt. However, instead of refunding the order to our credit card, they gave us a credit note on account that is not being used when orders are automatically created - wtf... The most annoying though is that most of the print products are not great quality. Very thin paper. The calendars are printed on both sides of the paper so that you can see through the pages. The posters are very thin... not great feedback from customers. We are going to stop using their service, mostly due to annoying customer support that is nor friendly and rather contra productive. After using it for around 30 days, I would say it is not really worth it. Very high prices, low quality and bad support.
Hello, Thank you for your feedback. We're sorry to hear about your experience with Gelato. We strive to provide high-quality print-on-demand products and responsive customer support, so it’s disappointing to hear that we didn’t meet your expectations. Regarding refunds, our policies align with industry standards, and we always aim to find fair resolutions in case of delivery issues. For quality concerns, we work with a global network of partners and continuously monitor production standards to improve our offerings. We appreciate your time using Gelato and would love to learn more about the challenges you faced. We've reached you directly via email. Kind regards, Michal Gelato Support Team
Feb. 24, 2025
Gelato.com offers a seamless way to print high-quality products globally. The network of local printers ensures fast delivery, reduced carbon footprint, and lower shipping costs. Whether for business or personal projects, Gelato provides exceptional print-on-demand services with excellent customer quality. The platform is user-friendly, integrates with e-commerce stores, and guarantees professional results. A great choice for creatives and entrepreneurs!
Hello Igor, Thank you for your thoughtful review! We’re so glad you’re enjoying the benefits of our global printing network, fast delivery, and seamless integration. We appreciate your support and look forward to continuing to help bring your projects to life! Best regards, Bart Gelato Support Team
Feb. 23, 2025
Super Rapide efficace et de super qualité
Store
Ma boutique
Using app
About 2 months
Bonjour, Merci pour votre retour positif. Nous sommes ravis que vous soyez satisfait de la rapidité, de l’efficacité et de la qualité de nos produits. Chez Gelato, nous nous engageons à offrir un service fiable et des impressions de haute qualité. Votre satisfaction est notre priorité. Nous espérons avoir le plaisir de vous accompagner dans vos prochains projets. Cordialement, Michal Gelato Support Team